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Should I remove Verizon Online Help & Support?

What percent of users and experts removed it?
58% remove it42% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
United States Rank #39,029
Reach 0.0009%


VersionDistribution 100.00%

Other programs by Verizon

Verizon Online Help & Support


Verizon Online Help & Support is a software program developed by Verizon. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. The primary executable is named VerizonSupport.exe. The setup package generally installs about 15 files and is usually about 1.84 MB (1,925,626 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows XP and Windows 7 (SP1). While about 96% of users of Verizon Online Help & Support come from the United States, it is also popular in United Kingdom.

Program detailsProgram details

Displayed publisher: Verizon Online
Installation folder: C:\Program Files\Verizon Online\Help Support
Uninstaller: RunDll32 C:\Program Files1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2
Estimated size: 1.84 MB
Language: English

Program filesFiles installed by Verizon Online Help & Support

Program executable:VerizonSupport.exe
Name:Verizon Online Support
Path:C:\Program Files\Verizon Online\Help Support\VerizonSupport.exe
Additional files:
  • vzServices.dll - Verizon Online DSL Service Fulfillment Platform (vzServices)
  • vzFeaturePlugInMgr.dll - Verizon Online Desktop Application Manager (vzFeaturePlugInMgr)
  • vzHttp.dll - vzHttp
  • vzOpenUIClient.dll - vzOpenUIClient
  • vzPlugInMgr.dll - vzPlugInMgr
  • vzPropertyBag.dll - vzPropertyBag
  • vzUIEngineMgr.dll - vzUIEngineMgr
  • VerizonSupport.exe - Verizon Online Support (VerizonAppManager)
  • vzConnectionAPI.dll - vzConnectionAPI
  • vzVerizonSupportController.dll - vzVerizonSupportController
  • VerizonUninstaller.exe - Global Uninstaller (Global Uninstaller -- VerzionUninstaller)
  • VZGUninstall.dll - Global Uninstaller -- VZGUninstall
  • MotivePreQual.dll (by Motive Communications) - Motive System (Motive Qualification Control)
  • MCCDNSHLP_1-0-0_DSR.dll (by Motive Communications) - mcc+MCCDNSHLP
  • Uninstall.exe - Motive Chorus

Program behaviorsBehaviors exhibited

Startup File (All Users Run)
  • VerizonSupport.exe is loaded in the all users (HKLM) registry as a startup file name 'A Verizon App' which loads as C:\Program Files1\VERIZO~1\HELPSU~1\VERIZO~1.EXE.

How do I remove Verizon Online Help & Support?

You can uninstall Verizon Online Help & Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Verizon Online Help & Support, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Verizon Online Help & Support.

Automatically starts? Yes
(Found in the run registry)
Uninstall it 58%
Keep it 42%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows XP 88.89%
Windows 7 11.11%
Which OS releases does it run on?
Microsoft Windows XP 93.33%
Windows 7 Home Premium 6.67%

Distribution by countryGeography

96.15% of installs come from the United States
Which countries install it?
  United States 96.15%
  United Kingdom 3.85%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 46.67%
Hewlett-Packard 20.00%
Sahara 13.33%
Toshiba 6.67%
ASUS 6.67%
American Megatrends 6.67%
Common models
Sony PCV-RZ40C1B(UC) 7.69%
MSI MS-6547 7.69%
IBM 8187D1U 7.69%
HP Compaq nx9420 (RB549UT... 7.69%
Dell Latitude D820 7.69%
Dell Inspiron 570 7.69%

Publisher URL: www.verizon.com


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