84,285,534 programs installed

Should I remove Softphone?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #41,618
United States Rank #42,713
Reach 0.0023%


32.6.8975 43.18%
32.6.7009 27.27%
32.6.4770 4.55%
32.6.4595 6.82%
31.5.9616 18.18%

Other programs by Avaya



Softphone is a software program developed by Avaya. The most common release is 32.6.8975, with over 98% of all installations currently using this version. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named IPOfficeSoftphone.exe. The setup package generally installs about 22 files and is usually about 48.23 MB (50,569,890 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 8. While about 39% of users of Softphone come from the United States, it is also popular in Canada and Brazil.

Program detailsProgram details

URL: www.avaya.com
Installation folder: C:\Program Files\Avaya\Softphone\
Uninstaller: MsiExec.exe /X{1531AEEE-0439-48C3-8AF9-5728C3A3B1BF}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 48.23 MB
Language: German (Germany)

Program filesFiles installed by Softphone

Program executable:IPOfficeSoftphone.exe
Path:C:\Program Files\Avaya\Softphone\IPOfficeSoftphone.exe
Additional files:
  • IPOfficeSoftphone.exe - Softphone
  • Microsoft.mshtml.dll - Assembly imported from type library MSHTML
  • HtmlAgilityPack.dll (by Simon Mourier) - Html Agility Pack (Html Agility Pack - Release)
  • CounterPath.ExternalContactFactories.dll (by CounterPath) - ContactFactories (PIMContactService)
  • CounterPath.InteropServices.dll (by CounterPath) - Interop Services for Outlook and Windows Components
  • CounterPath.Search.dll - Search Services for Fast Content Retrieval from Outlook
  • ClrDump.dll (by www.debuginfo.com) - ClrDump (ClrDump Dll)
  • AEC_PC_DLL.dll
  • crash.exe
  • G722AsDLL.dll
  • G723AsDLL.dll
  • G729AsDLL.dll
  • portaudio_x86.dll

Program behaviorsBehaviors exhibited

Scheduled Task
  • IPOfficeSoftphone.exe is scheduled as a task with the class '{6890F40B-B776-467B-BC12-C9B478044CB3}' (runs on registration).
Startup File (User Run)
  • IPOfficeSoftphone.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'Softphone' and executes as "C:\Program Files\Avaya\Softphone\IPOfficeSoftphone.exe".

How do I remove Softphone?

Quickly and completely remove Softphone from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Softphone from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Softphone, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Softphone.

Win 7 (SP1) 68%
Win XP 2%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 7%
Keep it 93%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 70.45%
Windows 10 27.27%
Windows XP 2.27%
Which OS releases does it run on?
Windows 7 Professional 44.19%
Windows 7 Enterprise 13.95%
Windows 8.1 Pro 9.30%
Windows 7 Ultimate 9.30%
Windows 10 Pro 6.98%
Windows 7 Home Premium 4.65%

Distribution by countryGeography

39.22% of installs come from the United States
Which countries install it?
  United States 39.22%
  Canada 11.76%
  Brazil 5.88%
  IS 5.88%
  United Kingdom 5.88%
  France 3.92%
  Chile 1.96%
  TN 1.96%
  Thailand 1.96%
  Colombia 1.96%
  CW 1.96%
  Australia 1.96%
  Russia 1.96%
  Kuwait 1.96%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 34.21%
Dell 23.68%
Lenovo 15.79%
ASUS 10.53%
Samsung 5.26%
MSI 2.63%
Acer 2.63%
Toshiba 2.63%
Common models
Dell Latitude E7440 4.65%
MSI MS-7592 4.65%
HP Compaq Pro 6300 SFF 4.65%
Samsung RV411/RV511/E3511... 2.33%
Dell Vostro 1015 2.33%

Publisher URL: www.avaya.com


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