Avaya one-X Communicator
What is Avaya one-X Communicator? (from Avaya)
Avaya one-X Agent gives contact center agents the desktop software they need to be more productive, whether they're working in a headquarters location, a branch office or home office. One-touch access to functions such as conference, transfer, and supervisor assist enables agents to effectively manage both communicatio... Read more
Overview
Avaya one-X Communicator is a program developed by Avaya. The most used version is 5.2.0.10, with over 98% of all installations currently using this version. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. It adds a Browser Helper Object (BHO) to Internet Explorer. The software installer includes 38 files and is usually about 60.43 MB (63,361,192 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 53% of users of Avaya one-X Communicator come from the United States, it is also popular in Thailand and Chile.
Program details
URL: www.avaya.com
Installation folder: C:\Program Files\Avaya\Avaya one-X Communicator\
Uninstaller: MsiExec.exe /I{E704AEEA-E583-40D9-8383-F9C60CF09555}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 60.43 MB
Language: English (United States)
Files installed by Avaya one-X Communicator
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ispeacadaptor.dll - Spark Endpoint Emulator R1.0 (Spark Endpoint VoIP Library)
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AvayaBHODialer.exe - AvayaBHODialer Application
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HeadSetInterface.dll - Avaya HeadsetInterface DLL (Avaya Headset Interface DLL)
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AvayaIEHelper.dll - AvayaIEHelper Module
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QosServM.exe - QosServM Application (QosServM MFC Application)
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QosServInst.exe - Avaya QosServInst (QosServInst)
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onexcui.exe - onexcui
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AVCClientPanel.dll - 1XC (AVC Client Panel)
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ipps-6.0.dll (by Intel) - ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. (ipps-6.0.dll is the ippSP dispatcher)
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ippspx-6.0.dll (by Intel) - ippspx-6.0.dll is an ippSP dynamic library
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ippst7-6.0.dll - ippst7-6.0.dll is an ippSP dynamic library
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ippsv8-6.0.dll - ippsv8-6.0.dll is an ippSP dynamic library
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ippsc-6.0.dll - ippSC. Intel(R) Integrated Performance Primitives. Speech Codecs. (ippsc-6.0.dll is the ippSC dispatcher)
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ippscpx-6.0.dll - ippscpx-6.0.dll is an ippSC dynamic library
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ippsct7-6.0.dll - ippsct7-6.0.dll is an ippSC dynamic library
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ippscv8-6.0.dll - ippscv8-6.0.dll is an ippSC dynamic library
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ippscw7-6.0.dll - ippscw7-6.0.dll is an ippSC dynamic library
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ippcore-6.0.dll - core. Intel(R) Integrated Performance Primitives. Core Library. (ippcore-6.0.dll is the core dynamic library)
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Interop.MCSYSLib.dll - Assembly imported from type library 'MCSYSLib'.
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libiomp5md.dll - Intel(R) OMP Runtime Library
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cstrain.dll (by OSS Nokalva) - OSS ASN.1 Tools for C. (SOED Constraint Checker DLL.)
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ossapi.dll (by OSS Nokalva) - User Space-Optimized API DLL.
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ossdmem.dll - SOED Default Memory Manager DLL.
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soedapi.dll - SOED API DLL.
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soedapis.dll - Spartan API DLL.
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soedber.dll - SOED BER & DER DLL.
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soedbers.dll - Spartan BER & DER DLL.
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soedper.dll - SOED PER DLL.
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dsaudio.dll
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ippmsg.dll
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pstrings.dll
Behaviors exhibited
Internet Explorer BHO
- AvayaIEHelper.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'AvayaIEHlprObj Class' with the class of {E6DF0B46-7D6F-407A-A6A2-62D17A021A9A}.
Service
- QosServM.exe runs as a service named 'iClarityQoSService' (iClarityQoSService) "Monitoring the quality of service for Avaya One-X and Flare products".
Startup File (User Run)
- onexcui.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'one-X Communicator' and executes as C:\Program Files\Avaya\Avaya one-X Communicator\onexcui.exe.
How do I remove Avaya one-X Communicator?
You can uninstall Avaya one-X Communicator from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Avaya one-X Communicator, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Avaya one-X Communicator.
How do I reset my web browser?
If your web browser homepage and search settings have been modfied by Avaya one-X Communicator you can restore them to their previous default settings.
Microsoft Internet Explorer
- Open Internet Explorer and click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
- The changes will take effect the next time you open IE.
Mozilla Firefox
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
- To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
Google Chrome
- Open Chrome and click the Chrome menu on the browser toolbar.
- Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
- When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
- Restart Google Chrome.
OS VERSIONS
Win 7 (SP1) 74%
Win Vista (SP2) 3%
|
|
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 2%
Keep it 98%
|
|
Windows
Which Windows OS versions does it run on?
Windows 7 |
79.41% |
|
Windows 10 |
11.76% |
|
Windows XP |
5.88% |
|
Windows Vista |
2.94% |
|
Which OS releases does it run on? |
Windows 7 Enterprise |
44.12% |
|
Windows 7 Professional |
32.35% |
|
Windows 8.1 Pro |
5.88% |
|
Microsoft Windows XP |
5.88% |
|
Windows Vista Home Premiu... |
2.94% |
|
Windows Server 2012 Stand... |
2.94% |
|
Geography
53.49% of installs come from the United States
Which countries install it?
United States |
53.49% |
Thailand |
6.98% |
Chile |
2.33% |
Singapore |
2.33% |
Taiwan |
2.33% |
Colombia |
2.33% |
Belgium |
2.33% |
France |
2.33% |
Costa Rica |
2.33% |
Mexico |
2.33% |
Japan |
2.33% |
Philippines |
2.33% |
Israel |
2.33% |
Jordan |
2.33% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
Dell |
42.42% |
|
Lenovo |
24.24% |
|
Hewlett-Packard |
21.21% |
|
Sony |
6.06% |
|
Toshiba |
6.06% |
|
Common models |
Sony SVT13115FHS |
6.06% |
|
Dell Latitude E6410 |
6.06% |
|
Dell Latitude E6520 |
6.06% |
|
HP-Pavilion KT371AA-ABA a... |
3.03% |
|
Dell OptiPlex 9020 AIO |
3.03% |
|
Dell Latitude E6430 |
3.03% |
|
Publisher URL: www.avaya.com