84,488,480 programs installed

Should I remove SMART Response?

What percent of users and experts removed it?
1% remove it99% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0003%


VersionDistribution 50.00% 33.33%
2.1.307.0 16.67%

Other programs by SMART Technologies ULC

SMART Response

What is SMART Response?  (from SMART Technologies ULC)

The SMART Response interactive response system is available in five unique models to suit a variety of needs, such as 1:1, K–12, early education, special needs and advanced math and science. Each model enables teachers to instantly assess learning through formative and summative assessments – increasing student partici...  Read more


SMART Response is a software program developed by SMART Technologies ULC. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 43 files. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 87% of users of SMART Response come from the United States, it is also popular in Canada and United Kingdom.

Program detailsProgram details

URL: smarttech.com/response
Help link: www.smarttech.com/support
Installation folder: C:\Program Files\SMART Technologies\SMART Response\
Uninstaller: MsiExec.exe /X{6FFCF813-06AF-468A-AD64-7F9B04DD0EDA}
(The Windows Installer is used for the installation, maintenance, and removal.)

Program filesFiles installed by SMART Response

  • ResponseFileConverter.exe - SMART Response File Conversion Application
  • ResponseSoftwareService.exe - SMART Response Software (SMART Response Software Service)
  • SoftwareServiceSupport.dll
  • Senteo-2.0-MSVC-7.dll - Senteo Dynamic Library
  • NBKFileConverter.exe - SMART Board Software (NBK File Converter Application)
  • SMARTCrashHelper.exe - SMART Crash Helper
  • DesktopMenu.exe - SMART Response (SMART Response Desktop Menu)
  • HardwareServiceSupport.dll - Manages your genuine SMART Response hardware.
  • ResponseActivation.exe - SMART Response Activation
  • ResponseHardwareService.exe
  • ResponsePPTAddin.dll - SMART Response Plugin for Microsoft Office PowerPoint
  • ResponsePPTControl.ocx
  • ServiceHelper.exe - SMART Response System Administration
  • Simulator.exe - Simulator
  • TeacherTools.exe - Teacher Tools
  • ResponseDiagnostics.exe - RSDiag.exe (Receiver Service Diagnostics)
  • icudt38.dll (by IBM and others) - International Components for Unicode (ICU Data DLL)
  • icuin38.dll (by IBM and others) - IBM ICU I18N DLL
  • icuio38.dll - IBM ICU I/O DLL
  • icuuc38.dll - IBM ICU Common DLL
  • CP210xManufacturing.dll (by Silicon Laboratories) - Silicon Laboratories CP210x (CP210x)
  • libcairo_1_4_10.dll (by http://cairographics.org) - libcairo (Cairo - Multi-platform 2D graphics library)
  • libpng13.dll (by LibPng) - LibPng (LibPng: PNG image compression library)
  • boost_date_time-vc71-mt-1_34_1.dll
  • BugslayerUtil.dll (by MSDN Magazine Bugslayer Column and the book "Debugging Applications") - Bugslayer Utility Routines
  • js32.dll
  • libLogger.dll
  • librdf.dll
  • libxml2.dll
  • libxslt.dll
  • raptor.dll
  • rasqal.dll

Program behaviorsBehaviors exhibited

  • ResponseHardwareService.exe runs as a service named 'Response Hardware' (Response Hardware) "Manages your genuine SMART Response hardware. If this service is stopped, your SMART Response receiver and clickers will not be available to play games or answer questions asked in Notebook software or Microsoft PowerPoint.".
Windows Firewall Allowed Program
  • ResponseSoftwareService.exe is added as a firewall exception for 'C:\Program Files\SMART Technologies\SMART Response\ResponseSoftwareService.exe'.

How do I remove SMART Response?

You can uninstall SMART Response from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program SMART Response, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove SMART Response.

Win 7 (SP1) 33%
Win XP 17%
Windows Service? Yes
(Installs a service)
Uninstall it 1%
Keep it 99%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 33.33%
Windows 10 33.33%
Windows Vista 16.67%
Windows XP 16.67%
Which OS releases does it run on?
Windows 10 Home 33.33%
Windows Vista Home Premiu... 16.67%
Windows 7 Professional 16.67%
Windows 7 Home Premium 16.67%
Microsoft Windows XP 16.67%

Distribution by countryGeography

86.67% of installs come from the United States
Which countries install it?
  United States 86.67%
  Canada 6.67%
  United Kingdom 6.67%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 80.00%
Toshiba 20.00%
Common models
TOSHIBA Satellite L300D 20.00%
HP-Pavilion VT637AA-ABA H... 20.00%
HP ProBook 4330s 20.00%
HP Pavilion dv7 Notebook ... 20.00%
HP Pavilion dm4 Notebook ... 20.00%

About (from SMART Technologies ULC)

SMART is defined by innovation and our desire to improve the way the world works and learns.
Publisher URL: www.smarttech.com


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