84,488,480 programs installed

Should I remove RingCentral Softphone?

What percent of users and experts removed it?
22% remove it78% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #27,632
United States Rank #14,994
Reach 0.0057%
Lifespan of installation (until removal)
< 18.53 days
546.60 days >
Average installed length: 287.20 days

RingCentral Softphone


RingCentral Softphone is a program developed by RingCentral. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. The program adds a toolbar to Microsoft Internet Explorer. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is rcui.exe. The software installer includes 55 files and is usually about 29.32 MB (30,745,837 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 95% of users of RingCentral Softphone come from the United States, it is also popular in Canada and Israel.

Program detailsProgram details

URL: www.rincentral.com
Installation folder: C:\Program Files\ringcentral\ringcentral softphone
Uninstaller: C:\Program Files\RingCentral\RingCentral Softphone\UNWISE.EXE /U C:\Program Files2\RINGCE~1\RINGCE~1\INSTALL.LOG
(Wise Installer is used for installing and uninstalling this software.)
Estimated size: 29.32 MB

Program filesFiles installed by RingCentral Softphone

Program executable:rcui.exe
RingCentral Softphone
Path:C:\Program Files\ringcentral\ringcentral softphone\rcui.exe
Additional files:
  • RCTH.dll - <BrandName> ToolHelp Dynamic Link Library (<BrandName> ToolHelp DLL)
  • Config.dll - Config Dynamic Link Library (Config DLL)
  • RCMH.dll - RCMH Dynamic Link Library (RCMH DLL)
  • RCABEx.dll - RingCentral Address Book (RingCentral Address Book DLL)
  • SipManager.dll - SIP protocol support
  • CWiz.dll - RingCentral Agent (Call Waiting Wizard)
  • LangEngUK.dll - <BrandName> Agent (<BrandName> Agent UK Language Module)
  • IEBHO.dll - RingCentral.com® (RingCentral Toolbar For Internet Explorer)
  • RCABExport.dll - RingCentral AB Export
  • RCCloseApps.dll - <BrandName> Close Applications
  • RCCommon.dll - RingCentral Common
  • RCCrashReport.exe - RingCentral SoftPhone
  • RCDC.dll - RingCentral DC
  • RCDCXML.dll - RingCentral DC XML
  • RCLog.dll - Debug Log Client (Debug Log Engine)
  • RCMenu.dll - RingCentral Softphone Configuration Module
  • RCMessages.dll - RingCentral Messages Module
  • RCMSODIAL.dll - RingCentral for Outlook
  • RCOCDataProv.dll - RingCentral Outlook Contacts Data Provider
  • RCPhoneParser.dll - RingCentral Phone Parser
  • RCSPAdmin.exe - RingCentral Administrator
  • RCSPFLoader.dll - RingCentral Softphone File Download Module
  • RCSPKernel.dll
  • RCSPOptions.dll
  • RCSPPhoneDevices.dll - RingCentral (tm) USB handset dispatcher DLL
  • RCSPSC.dll - RingCentral Softphone Server Communication Module
  • RCSPSkin.dll - RingCentral Softphone Skin Module
  • RCSPTools.dll - RingCentral SP Tools Module
  • RCTSISipClient.dll - RingCentral (tm) SIP Client TSI
  • RCWabExt.dll - RingCentral for WAB
  • ResMgr.dll - RingCentral Resource Manager
  • localstorage.dll - Local Storage (Local Storaage)
  • RCMAPI.dll - RCMAPI Module
  • RCHotKeyHook.dll - RCHotKeyHook (RC Hot Key Hook)
  • LangEngUS.dll - <BrandName> (<BrandName> Agent US Language Module)
  • RCHotKey.exe - RCHotKey (RC Hot Key Launcher)
  • RCStop.exe
  • RCUnInst.dll
  • RCVista.dll

Program behaviorsBehaviors exhibited

Internet Explorer BHO
  • IEBHO.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'RCIEBrowserToolbar Class' with the class of {05F8C4F4-44DA-49D7-92EE-0944AB774D99} (RingCentral For Internet Explorer).
Internet Explorer Toolbar
  • IEBHO.dll is loaded as Internet Explorer Toolbar with the name 'RingCentral For Internet Explorer' with the class of {A50F643C-3C5B-4D99-B68C-21A13C81E50E}.
Internet Explorer Web Browser
  • IEBHO.dll installs an IE Web Browser in Internet Explorer named 'RingCentral for Internet Explorer' with a class of {A50F643C-3C5B-4D99-B68C-21A13C81E50E}.
Scheduled Task
  • RCUI.exe is scheduled as a task with the class '{07679FF3-173A-480A-9578-CAF074CA7284}' (runs on registration).
2 Startup Files (User Run)
  • RCUI.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'RCUI' and executes as "C:\Program Files1\RINGCE~1\RINGCE~3\RCUI.exe".
  • RCHotKey.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'RCHotKey' and executes as "C:\Program Files1\RINGCE~1\RINGCE~3\RCHotKey.exe".
Startup File (All Users Run)
  • RCHotKey.exe is loaded in the all users (HKLM) registry as a startup file name 'RCHotKey' which loads as "C:\Program Files\RingCentral\RingCentral Softphone\RCHotKey.exe".
Windows Firewall Allowed Program
  • RCUI.exe is added as a firewall exception for 'C:\Program Files\RingCentral\RingCentral Softphone\RCUI.exe'.

How do I remove RingCentral Softphone?

You can uninstall RingCentral Softphone from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program RingCentral Softphone, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove RingCentral Softphone.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by RingCentral Softphone you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win 7 (SP1) 63%
Win 7 1%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 22%
Keep it 78%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 63.39%
Windows 10 19.64%
Windows Vista 8.93%
Windows XP 8.04%
Which OS releases does it run on?
Windows 7 Home Premium 29.73%
Windows 7 Professional 23.42%
Windows 7 Ultimate 9.91%
Microsoft Windows XP 8.11%
Windows 8 7.21%
Windows Vista Home Premiu... 6.31%

Distribution by countryGeography

95.14% of installs come from the United States
Which countries install it?
  United States 95.14%
  Canada 3.78%
  Israel 0.54%
  Philippines 0.54%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 37.50%
Dell 32.50%
ASUS 11.25%
Acer 10.00%
Intel 3.75%
Toshiba 3.75%
Gateway 1.25%
Common models
Acer Aspire X3200 1.98%
ASUSTeK CM1745 1.98%
ASUSTeK K55A 1.98%
Dell Inspiron 545 1.98%
Dell Inspiron 1545 1.98%
Dell Dell System XPS L5... 1.98%


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