Should I remove RingCentral Softphone?
What percent of users and experts removed it?
6% remove it94% keep it
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #17,513
United States Rank #8,879
Reach 0.0140%
Lifespan of installation (until removal)
< 105.52 days
677.26 days >
Average installed length: 355.85 days
Versions
| Version | Distribution |
| 6.05.001.50 |
2.90% |
|
| 6.04.001.50 |
32.61% |
|
| 6.03.001.50 |
12.32% |
|
| 6.03.001.30 |
0.72% |
|
| 6.02.001.50 |
2.90% |
|
| 5.16.001.50 |
44.93% |
|
| 5.15.001.50 |
1.09% |
|
| 5.13.001.10 |
1.09% |
|
| 5.11.002.30 |
1.09% |
|
| 5.10.002.30 |
0.36% |
|
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RingCentral Softphone
from RingCentral, Inc.
Overview
RingCentral Softphone is a program developed by RingCentral. The most used version is 5.16.001.50, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. The program adds a toolbar to Microsoft Internet Explorer. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 57 files and is usually about 80.91 MB (84,843,635 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 95% of users of RingCentral Softphone come from the United States, it is also popular in Canada and United Kingdom.
Program details
URL: www.ringcentral.com
Installation folder: C:\Program Files\RingCentral\
Uninstaller: MsiExec.exe /I{52F10407-8CF3-4EEB-8D4A-9AA02AE861FC}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 80.91 MB
Language: English (United States)
Files installed by RingCentral Softphone
-
RCTH.dll - <BrandName> ToolHelp Dynamic Link Library (<BrandName> ToolHelp DLL)
-
Config.dll - Config Dynamic Link Library (Config DLL)
-
RCMH.dll - RCMH Dynamic Link Library (RCMH DLL)
-
RCABEx.dll - RingCentral Address Book (RingCentral Address Book DLL)
-
RCClientSetup-US-64bit.exe - RingCentral Softphone (Setup Launcher Unicode)
-
SipManager.dll - SIP protocol support
-
CWiz.dll - RingCentral Agent (Call Waiting Wizard)
-
LangEngUK.dll - <BrandName> Agent (<BrandName> Agent UK Language Module)
-
LangEngUS.dll - RingCentral Agent US Language Module
-
IEBHO.dll - RingCentral.com® (RingCentral Toolbar For Internet Explorer)
-
RCABExport.dll - RingCentral AB Export
-
RCCloseApps.dll - <BrandName> Close Applications
-
RCCommon.dll - RingCentral Common
-
RCCrashReport.exe - RingCentral SoftPhone
-
RCDC.dll - RingCentral DC
-
RCDCXML.dll - RingCentral DC XML
-
RCLog.dll - Debug Log Client (Debug Log Engine)
-
RCMenu.dll - RingCentral Softphone Configuration Module
-
RCMessages.dll - RingCentral Messages Module
-
RCMSODIAL.dll - RingCentral for Outlook
-
RCOCDataProv.dll - RingCentral Outlook Contacts Data Provider
-
RCPhoneParser.dll - RingCentral Phone Parser
-
RCSPAdmin.exe - RingCentral Administrator
-
RCSPFLoader.dll - RingCentral Softphone File Download Module
-
RCSPKernel.dll
-
RCSPOptions.dll
-
RCSPPhoneDevices.dll - RingCentral (tm) USB handset dispatcher DLL
-
RCSPSC.dll - RingCentral Softphone Server Communication Module
-
RCSPSkin.dll - RingCentral Softphone Skin Module
-
RCSPTools.dll - RingCentral SP Tools Module
-
RCTSISipClient.dll - RingCentral (tm) SIP Client TSI
-
RCUI.exe - RingCentral Softphone
-
RCWabExt.dll - RingCentral for WAB
-
ResMgr.dll - RingCentral Resource Manager
-
RCMsoDialRibbon.dll - RingCentral.com
-
localstorage.dll - Local Storage (Local Storaage)
-
RCMAPI.dll - RCMAPI Module
-
RCHotKeyHook.dll - RCHotKeyHook (RC Hot Key Hook)
-
RCHotKey.exe - RCHotKey (RC Hot Key Launcher)
Behaviors exhibited
Internet Explorer BHO
- IEBHO.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'RCIEBrowserToolbar Class' with the class of {05F8C4F4-44DA-49D7-92EE-0944AB774D99} (RingCentral for Internet Explorer).
Internet Explorer Toolbar
- IEBHO.dll is loaded as Internet Explorer Toolbar with the name 'RingCentral for Internet Explorer' with the class of {A50F643C-3C5B-4D99-B68C-21A13C81E50E}.
Internet Explorer Web Browser
- IEBHO.dll installs an IE Web Browser in Internet Explorer named 'RingCentral for Internet Explorer' with a class of {A50F643C-3C5B-4D99-B68C-21A13C81E50E}.
Scheduled Task
- RCUI.exe is scheduled as a task with the class '{07679FF3-173A-480A-9578-CAF074CA7284}' (runs on registration).
2 Startup Files (User Run)
- RCUI.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'RCUI' and executes as "C:\Program Files\RingCentral\RingCentral Softphone\RCUI.exe".
- RCHotKey.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'RCHotKey' and executes as "C:\Program Files\RingCentral\RingCentral Softphone\RCHotKey.exe".
Startup File (All Users Run)
- RCHotKey.exe is loaded in the all users (HKLM) registry as a startup file name 'RCHotKey' which loads as "C:\Program Files\RingCentral\RingCentral Softphone\RCHotKey.exe".
Windows Firewall Allowed Program
- RCUI.exe is added as a firewall exception for 'C:\Program Files\RingCentral\RingCentral Softphone\RCUI.exe'.
How do I remove RingCentral Softphone?
You can uninstall RingCentral Softphone from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program RingCentral Softphone, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove RingCentral Softphone.
How do I reset my web browser?
If your web browser homepage and search settings have been modfied by RingCentral Softphone you can restore them to their previous default settings.
Microsoft Internet Explorer
- Open Internet Explorer and click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
- The changes will take effect the next time you open IE.
Mozilla Firefox
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
- To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
Google Chrome
- Open Chrome and click the Chrome menu on the browser toolbar.
- Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
- When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
- Restart Google Chrome.
OS VERSIONS
Win 7 (SP1) 57%
Win XP 0%
|
|
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 6%
Keep it 94%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
57.97% |
|
| Windows 10 |
36.96% |
|
| Windows Vista |
3.62% |
|
| Windows XP |
1.45% |
|
Which OS releases does it run on? |
| Windows 7 Professional |
27.37% |
|
| Windows 7 Home Premium |
22.26% |
|
| Windows 8.1 |
18.98% |
|
| Windows 7 Ultimate |
7.66% |
|
| Windows 8.1 Pro |
5.47% |
|
| Windows 10 Home |
4.74% |
|
Geography
95.47% of installs come from the United States
Which countries install it?
| United States |
95.47% |
| Canada |
2.80% |
| United Kingdom |
0.43% |
| India |
0.43% |
| PR |
0.22% |
| Austria |
0.22% |
| Chile |
0.22% |
| Philippines |
0.22% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
32.31% |
|
| Dell |
31.79% |
|
| Lenovo |
9.74% |
|
| ASUS |
7.69% |
|
| Acer |
6.67% |
|
| Toshiba |
6.15% |
|
| GIGABYTE |
2.56% |
|
| Intel |
2.05% |
|
| Sony |
0.51% |
|
| MSI |
0.51% |
|
Common models |
| HP Pavilion dv6 Notebook ... |
4.96% |
|
| Dell XPS 8700 |
4.26% |
|
| HP Pavilion dv7 Notebook ... |
4.26% |
|
| LENOVO 20289 |
2.84% |
|
| HP 2000 Notebook PC |
2.13% |
|
| HP ProBook 4540s |
2.13% |
|