Should I remove RingCentral Call Controller?
What percent of users and experts removed it?
21% remove it79% keep it
What do people think about it?
(click star to rate)
How common is it?
Global Rank #27,453
United States Rank #14,626
Reach 0.0058%
Lifespan of installation (until removal)
< 21.48 days
633.80 days >
Average installed length: 333.01 days
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RingCentral Call Controller
from RingCentral, Inc.
What is RingCentral Call Controller? (from RingCentral)
RingCentral is Internet Phone Service for small businesses. The RingCentral virtual phone system with toll-free numbers delivers all the power of a "big company" system but with no hardware to buy and nothing to maintain. It's an ideal telecommunications solution for mobile professionals, home offices and small compani... Read more
Overview
RingCentral Call Controller is a software program developed by RingCentral. It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. The program adds a toolbar to Microsoft Internet Explorer. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The primary executable is named rcui.exe. The setup package generally installs about 49 files and is usually about 29.35 MB (30,779,092 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows Vista (SP2). While about 96% of users of RingCentral Call Controller come from the United States, it is also popular in Canada and United Kingdom.
Program details
URL: www.ringcentral.com
Installation folder: C:\Program Files\ringcentral\ringcentral call controller
Uninstaller: C:\Program Files\RingCentral\RingCentral Call Controller\UNWISE.EXE /U C:\Program Files2\RINGCE~1\RINGCE~1\INSTALL.LOG
(Wise Installer is used for installing and uninstalling this software.)
Estimated size: 29.35 MB
Files installed by RingCentral Call Controller
| Program executable: | rcui.exe |
| Name: | RingCentral.com® |
| RingCentral Call Controller |
| Path: | C:\Program Files\ringcentral\ringcentral call controller\rcui.exe |
| MD5: | 13ebc92f5c4bec9f89e6b2fab4f966a3 |
Additional files:
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RCTH.dll - RingCentral ToolHelp Dynamic Link Library (RingCentral ToolHelp DLL)
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Config.dll - Config Dynamic Link Library (Config DLL)
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RCMH.dll - RCMH Dynamic Link Library (RCMH DLL)
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RCABEx.dll - RingCentral Address Book (RingCentral Address Book DLL)
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SipManager.dll - SIP protocol support
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CWiz.dll - RingCentral Agent (Call Waiting Wizard)
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LangEngUK.dll - RingCentral Agent UK Language Module
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LangEngUS.dll - RingCentral Agent US Language Module
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IEBHO.dll - RingCentral.com® (RingCentral Toolbar For Internet Explorer)
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RCABExport.dll - RingCentral AB Export
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RCCloseApps.dll - RingCentral Close Applications
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RCCommon.dll - RingCentral Common
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RCCrashReport.exe - RingCentral SoftPhone
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RCDC.DLL - RingCentral DC
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RCDCXML.DLL - RingCentral DC XML
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RCLog.dll - Debug Log Client (Debug Log Engine)
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RCMenu.Dll - RingCentral Call Controller Configuration Module
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RCMessages.dll - RingCentral Messages Module
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RCMSODIAL.DLL - RingCentral for Outlook
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RCOCDataProv.dll - RingCentral Outlook Contacts Data Provider
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RCPhoneParser.dll - RingCentral Phone Parser
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RCSPAdmin.exe - RingCentral Administrator
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RCSPFLoader.dll - RingCentral Call Controller File Download Module
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RCSPKernel.dll
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RCSPOptions.dll
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RCSPPhoneDevices.dll - RingCentral (tm) USB handset dispatcher DLL
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RCSPSC.dll - RingCentral Call Controller Server Communication Module
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RCSPSkin.dll - RingCentral Call Controller Skin Module
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RCSPTools.Dll - RingCentral SP Tools Module
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RCTSISipClient.dll - RingCentral (tm) SIP Client TSI
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RCWabExt.dll - RingCentral for WAB
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ResMgr.dll - RingCentral Resource Manager
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localstorage.dll - Local Storage (Local Storaage)
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RCMAPI.dll - RCMAPI Module
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RCHotKeyHook.dll - RCHotKeyHook (RC Hot Key Hook)
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RCAB.dll - RingCentral (RingCentral® Address Book)
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RCHotKey.exe - RCHotKey (RC Hot Key Launcher)
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RCStop.exe
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RCUnInst.dll
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RCVista.dll
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SharePic.dll
Behaviors exhibited
Internet Explorer BHO
- IEBHO.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'RCIEBrowserToolbar Class' with the class of {05F8C4F4-44DA-49D7-92EE-0944AB774D99} (RingCentral For Internet Explorer).
Internet Explorer Toolbar
- IEBHO.dll is loaded as Internet Explorer Toolbar with the name 'RingCentral For Internet Explorer' with the class of {A50F643C-3C5B-4D99-B68C-21A13C81E50E}.
Internet Explorer Web Browser
- IEBHO.dll installs an IE Web Browser in Internet Explorer named 'RingCentral For Internet Explorer' with a class of {A50F643C-3C5B-4D99-B68C-21A13C81E50E}.
Scheduled Task
- RCUI.exe is scheduled as a task with the class '{31CBF3B6-EC93-4AF7-997E-B8CA569687DE}' (runs on registration).
2 Startup Files (User Run)
- RCHotKey.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'RCHotKey' and executes as "C:\Program Files\RingCentral\RingCentral Call Controller\RCHotKey.exe".
- RCUI.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'RCUI' and executes as "C:\Program Files\RingCentral\RingCentral Call Controller\RCUI.exe".
Windows Firewall Allowed Program
- RCUI.exe is added as a firewall exception for 'C:\Program Files\RingCentral\RingCentral Call Controller\RCUI.exe'.
How do I remove RingCentral Call Controller?
You can uninstall RingCentral Call Controller from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program RingCentral Call Controller, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove RingCentral Call Controller.
How do I reset my web browser?
If your web browser homepage and search settings have been modfied by RingCentral Call Controller you can restore them to their previous default settings.
Microsoft Internet Explorer
- Open Internet Explorer and click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
- The changes will take effect the next time you open IE.
Mozilla Firefox
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
- To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
Google Chrome
- Open Chrome and click the Chrome menu on the browser toolbar.
- Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
- When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
- Restart Google Chrome.
OS VERSIONS
Win 7 (SP1) 66%
Win XP 1%
|
|
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 21%
Keep it 79%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
69.30% |
|
| Windows Vista |
13.16% |
|
| Windows 10 |
10.53% |
|
| Windows XP |
6.14% |
|
| Windows Server 2003 |
0.88% |
|
Which OS releases does it run on? |
| Windows 7 Home Premium |
34.82% |
|
| Windows 7 Professional |
20.54% |
|
| Windows 7 Ultimate |
12.50% |
|
| Windows Vista Home Premiu... |
8.93% |
|
| Microsoft Windows XP |
6.25% |
|
| Windows 10 Home |
3.57% |
|
Geography
96.35% of installs come from the United States
Which countries install it?
| United States |
96.35% |
| Canada |
1.04% |
| United Kingdom |
1.04% |
| Costa Rica |
0.52% |
| Russia |
0.52% |
| YE |
0.52% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
40.23% |
|
| Dell |
21.84% |
|
| Acer |
10.34% |
|
| ASUS |
5.75% |
|
| Lenovo |
5.75% |
|
| Toshiba |
4.60% |
|
| GIGABYTE |
3.45% |
|
| Gateway |
3.45% |
|
| Intel |
2.30% |
|
| Compaq |
1.15% |
|
| Alienware |
1.15% |
|
Common models |
| HP Pavilion dv7 Notebook ... |
6.12% |
|
| Gigabyte GA-990FXA-UD3 |
2.04% |
|
| Dell Inspiron 530 |
2.04% |
|
| ASUSTeK K53E |
2.04% |
|
| HP 2000 Notebook PC |
2.04% |
|
| HP Pavilion dv6 Notebook ... |
2.04% |
|