82,399,351 programs installed

Should I remove Microsoft Easy Assist?

What percent of users and experts removed it?
10% remove it90% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #5,181
United States Rank #2,633
Reach 0.1110%
Lifespan of installation (until removal)
< 440.54 days
1224.68 days >
Average installed length: 643.48 days


8.1.6416.0 95.95%
8.1.6401.0 3.41%
8.1.6396.0 0.64%

Other programs by Microsoft

Microsoft Easy Assist v2

What is Microsoft Easy Assist?

Microsoft Easy Assist allows a Microsoft support professional in another location view your computer screen and work on your computer over a secure connection.

About  (from Microsoft)

By using the Microsoft Easy Assist service, you agree that during this session, the support professional may start the recording function. This will result in your communications being recorded and logged by Microsoft Easy Assist. You may request that a link to this recording be e-mailed to you after the session. If yo...  Read more


The most common release is 8.1.6416.0, with over 98% of all installations currently using this version. The primary executable is named SupportConsole.exe. The setup package generally installs about 28 files and is usually about 11.72 MB (12,289,000 bytes).

Program detailsProgram details

URL: support.microsoft.com/easyassist
Installation folder: C:\Program Files\Microsoft Easy Assist\Console\8.1.6416.0\
Uninstaller: MsiExec.exe /I{326957C7-83FD-4550-A59A-849B7B4297DE}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 11.72 MB

Program filesFiles installed by Microsoft Easy Assist v2

Program executable:SupportConsole.exe
Name:Microsoft Easy Assist
Path:C:\Program Files\Microsoft Easy Assist\Console\8.1.6416.0\SupportConsole.exe
Additional files:
  • RtcEARouter.dll - Microsoft Office Live Meeting 2007 (Microsoft Easy Assist Router)
  • AppShare.dll - Microsoft Easy Assist 2.0 (Microsoft Easy Assist AppShare)
  • CollabHook.EA.dll - Microsoft Easy Assist Collaborate Hook
  • Collaborate.dll - Microsoft Easy Assist Collaborate
  • Support_Resources_cs_cz.dll - Microsoft Easy Assist
  • Support_Resources_da_dk.dll
  • Support_Resources_de_de.dll
  • Support_Resources_el_gr.dll
  • Support_Resources_en_us.dll
  • Support_Resources_es_es.dll
  • Support_Resources_fi_fi.dll
  • Support_Resources_fr_fr.dll
  • Support_Resources_hu_hu.dll
  • Support_Resources_it_it.dll
  • Support_Resources_ja_jp.dll
  • Support_Resources_ko_kr.dll
  • Support_Resources_nb_no.dll
  • Support_Resources_nl_nl.dll
  • Support_Resources_pl_pl.dll
  • Support_Resources_pt_br.dll
  • Support_Resources_pt_pt.dll
  • Support_Resources_ro_ro.dll
  • Support_Resources_ru_ru.dll
  • Support_Resources_sv_se.dll
  • Support_Resources_zh_cn.dll
  • Support_Resources_zh_tw.dll
  • SupportConsole.exe

How do I remove Microsoft Easy Assist?

Quickly and completely remove Microsoft Easy Assist v2 from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Microsoft Easy Assist from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Microsoft Easy Assist v2, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Microsoft Easy Assist.

Uninstall it 10%
Keep it 90%
PC installation base

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 65.13%
Windows Vista 19.33%
Windows XP 8.22%
Windows 8 7.06%
Windows Server 2003 0.26%
Which OS releases does it run on?
Windows 7 Home Premium 38.74%
Windows 7 Professional 16.42%
Windows Vista Home Premiu... 15.38%
Microsoft Windows XP 7.85%
Windows 7 Ultimate 6.75%
Windows 7 Enterprise 3.11%

Distribution by countryGeography

85.24% of installs come from the United States
Which countries install it?
  United States 85.24%
  Canada 3.93%
  United Kingdom 3.06%
  Australia 1.12%
  Israel 0.70%
  Brazil 0.54%
  France 0.54%
  Germany 0.54%
  India 0.45%
  Ireland 0.29%
  Norway 0.25%
  Netherlands 0.25%
  Mexico 0.21%
  Italy 0.21%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 39.08%
Hewlett-Packard 36.09%
Toshiba 6.68%
Acer 5.98%
Intel 2.29%
ASUS 1.79%
Gateway 1.50%
Sony 1.00%
American Megatrends 1.00%
Apple 0.70%
Samsung 0.70%
Common models
HP Pavilion dv7 Notebook ... 6.76%
Dell Inspiron 530 6.15%
HP Pavilion dv6 Notebook ... 5.12%
Dell Inspiron 1545 3.07%
Dell Dell DM061 2.66%
Dell Inspiron 530s 2.66%

About Microsoft

Microsoft Corporation develops, manufactures, licenses and supports a variety of products and services related to computing.
Publisher URL: www.microsoft.com


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