84,384,200 programs installed

Should I remove Microsoft Easy Assist?

What percent of users and experts removed it?
12% remove it88% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #29,057
United States Rank #16,608
Reach 0.0052%


1.0.2028.0 99.01%
1.0.1505.0 0.99%

Other programs by Microsoft

Microsoft Easy Assist

Remove Microsoft Easy Assist
Powered by Reason Antivirus

What is Microsoft Easy Assist?

Microsoft Easy Assist allows a Microsoft support professional in another location view your computer screen and work on your computer over a secure connection.

About  (from Microsoft)

By using the Microsoft Easy Assist service, you agree that during this session, the support professional may start the recording function. This will result in your communications being recorded and logged by Microsoft Easy Assist. You may request that a link to this recording be e-mailed to you after the session. If yo...  Read more


The most common release is 1.0.2028.0, with over 98% of all installations currently using this version. The setup package generally installs about 28 files and is usually about 4.65 MB (4,872,008 bytes).

Program detailsProgram details

URL: support.microsoft.com/easyassist
Installation folder: C:\Program Files\Microsoft Easy Assist\Console\1.0.2028.0\
Uninstaller: MsiExec.exe /I{4FC19392-E4A5-4CCB-B45A-AB7E8126D3C9}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 4.65 MB

Program filesFiles installed by Microsoft Easy Assist

  • AppShareLS.dll - Microsoft Easy Assist (Microsoft Easy Assist AppShareLS)
  • CollabHook.dll - Microsoft Easy Assist Collab Hook
  • CollabLS.dll - Microsoft Easy Assist CollabLS
  • LS1Launcher.exe - Microsoft Easy Assist launcher
  • LSReconnect.exe - Microsoft Easy Assist RebootReconnect
  • Support_Resources_cs_cz.dll - Microsoft Easy Assist resources
  • Support_Resources_da_dk.dll
  • Support_Resources_de_de.dll
  • Support_Resources_el_gr.dll
  • Support_Resources_en_us.dll
  • Support_Resources_es_es.dll
  • Support_Resources_fi_fi.dll
  • Support_Resources_fr_fr.dll
  • Support_Resources_hu_hu.dll
  • Support_Resources_it_it.dll
  • Support_Resources_ja_jp.dll
  • Support_Resources_ko_kr.dll
  • Support_Resources_nb_no.dll
  • Support_Resources_nl_nl.dll
  • Support_Resources_pl_pl.dll
  • Support_Resources_pt_br.dll
  • Support_Resources_pt_pt.dll
  • Support_Resources_ro_ro.dll
  • Support_Resources_ru_ru.dll
  • Support_Resources_sv_se.dll
  • Support_Resources_zh_ss.dll
  • Support_Resources_zh_tt.dll
  • SupportConsole.exe - Microsoft Easy Assist application

How do I remove Microsoft Easy Assist?

Quickly and completely remove Microsoft Easy Assist from your computer by downloading Reason's ‘Should I Remove It?’ (click the button below).
Or, you can uninstall Microsoft Easy Assist from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Microsoft Easy Assist, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Microsoft Easy Assist.

Win Vista (SP2) 48%
Win 10 1%
Uninstall it 12%
Keep it 88%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows Vista 50.50%
Windows XP 30.69%
Windows 7 17.82%
Windows 10 0.99%
Which OS releases does it run on?
Windows Vista Home Premiu... 40.82%
Microsoft Windows XP 29.59%
Windows 7 Home Premium 13.27%
Windows Vista Home Basic 5.10%
Windows Vista Business 4.08%
Windows 7 Ultimate 3.06%

Distribution by countryGeography

91.36% of installs come from the United States
Which countries install it?
  United States 91.36%
  United Kingdom 4.32%
  Canada 2.47%
  Australia 0.62%
  Romania 0.62%
  Italy 0.62%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 43.96%
Hewlett-Packard 26.37%
Toshiba 6.59%
Gateway 6.59%
Acer 5.49%
Intel 3.30%
Sahara 2.20%
American Megatrends 2.20%
Lenovo 1.10%
ASUS 1.10%
Common models
Dell Dimension E521 5.81%
Dell Dell DM061 4.65%
HP Pavilion dv9700 Notebo... 3.49%
Dell Inspiron 530 3.49%
Dell Computer Dimension 3... 3.49%
Acer Aspire T180 2.33%

About Microsoft

Microsoft Corporation develops, manufactures, licenses and supports a variety of products and services related to computing.
Publisher URL: www.microsoft.com


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