84,488,480 programs installed

Should I remove ExpertAssist?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #39,307
United States Rank #24,588
Reach 0.0026%


VersionDistribution 29.41% 17.65% 45.10% 1.96% 5.88%



ExpertAssist is a software program developed by ScriptLogic. The most common release is, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 38 files and is usually about 15.51 MB (16,261,864 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows XP. While about 85% of users of ExpertAssist come from the United States, it is also popular in Sweden and United Kingdom.

Program detailsProgram details

URL: www.scriptlogic.com
Installation folder: C:\Program Files\desktopauthority
Uninstaller: C:\Program Files\DesktopAuthority\EAUninstaller.exe
Estimated size: 15.51 MB
Language: English (United States)

Program filesFiles installed by ExpertAssist

  • RMGClientInstaller.dll - RSCClienInstaller Dynamic Link Library
  • gateway.exe - DA Remote Management Gateway (DA Remote Management Gateway Application)
  • gateway_svc.exe - DA Remote Management Gateway Service
  • gwconfig.dll - DA Remote Management Gateway Config
  • EAUninstaller.exe - EAUninstaller Application
  • DAinit.dll - ScriptLogic ExpertAssist (ScriptLogic ExpertAssist Remote Control Helper)
  • DaMaint.exe - ScriptLogic ExpertAssist Maintenance Service
  • DAmirr.dll - ScriptLogic ExpertAssist Mirror Driver
  • DesktopAuthority.exe
  • rm_rc.exe - ScriptLogic ExpertAssist Remote Control Connection Handler
  • RM_reboot.exe - ScriptLogic ExpertAssist Win9x/ME Reboot Helper
  • RM_telnet.exe - ScriptLogic ExpertAssist Telnet Protocol Handler
  • rmabout.exe - ScriptLogic ExpertAssist Helper Application
  • RMArchChecker.exe - ScriptLogic ExpertAssist Remote Architecture Checker
  • rmgui.exe - ScriptLogic ExpertAssist Desktop Application
  • RMGuiLnc.exe - ScriptLogic ExpertAssist RMGuiLnc
  • rmhook.dll - ScriptLogic ExpertAssist Hook DLL
  • rminst.exe - ScriptLogic ExpertAssist Installer
  • RMVH.dll - ScriptLogic ExpertAssist Vista Helper
  • RMvistaHelper.exe
  • rz.exe - ScriptLogic ExpertAssist ZModem Receiver
  • sz.exe - ScriptLogic ExpertAssist ZModem Sender
  • Uninstall.exe - ScriptLogic ExpertAssist Uninstaller
  • rmhook.000.dll - DA Remote Management (DA Remote Management Hook DLL)
  • libeay32.dll (by The OpenSSL Project, http://www.openssl.org/) - The OpenSSL Toolkit (OpenSSL Shared Library)
  • ssleay32.dll (by The OpenSSL Project, http://www.openssl.org/)
  • zlib1.dll - zlib (zlib data compression library)
  • openssl.exe
  • zip.exe

Program behaviorsBehaviors exhibited

3 Services
  • gateway_svc.exe runs as a service named 'RM HTTP router' (HttpRouter) "Performs routing of HTTP requests over plain TCP or SSL".
  • DesktopAuthority.exe runs as a service named 'DA Remote Management Service' (DesktopAuthority).
  • DAMaint.exe runs as a service named 'DA Remote Management Maintenance Service' (DAMaint).
Startup File (All Users Run)
  • rmgui.exe is loaded in the all users (HKLM) registry as a startup file name 'DA Remote Management GUI' which loads as "C:\Program Files\DesktopAuthority\rmgui.exe".

How do I remove ExpertAssist?

You can uninstall ExpertAssist from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ExpertAssist, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ExpertAssist.

Win 7 (SP1) 78%
Win 10 10%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 78.43%
Windows XP 11.76%
Windows 10 9.80%
Which OS releases does it run on?
Windows 7 Professional 64.00%
Windows 7 Enterprise 14.00%
Microsoft Windows XP 12.00%
Windows 8.1 Pro 4.00%
Windows 10 Pro 2.00%
Windows 8.1 Enterprise 2.00%

Distribution by countryGeography

85.00% of installs come from the United States
Which countries install it?
  United States 85.00%
  Sweden 2.50%
  United Kingdom 2.50%
  Peru 2.50%
  Indonesia 1.25%
  Netherlands 1.25%
  Germany 1.25%
  Canada 1.25%
  United Arab Emirates 1.25%
  Malaysia 1.25%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 50.98%
Hewlett-Packard 31.37%
Lenovo 9.80%
Intel 5.88%
Acer 1.96%
Common models
Dell OptiPlex 990 8.33%
HP 500B Microtower 4.17%
Dell Latitude E6430 4.17%
Dell XPS L521X 4.17%
LENOVO 6885CCU 2.08%
LENOVO 3282B3U 2.08%

About (from ScriptLogic Corporation)

ScriptLogic, a leading provider of Windows management software products targeted at the small and mid-size business.
Publisher URL: www.quest.com/scriptlogic


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