84,488,480 programs installed

Should I remove Connected Backup/PC Agent?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #16,647
United States Rank #11,371
Reach 0.0153%
Lifespan of installation (until removal)
< 8.02 days
236.69 days >
Average installed length: 124.36 days


VersionDistribution 0.33% 0.33% 0.33% 2.65% 1.66% 3.31%
8.8.1 1.99% 2.98% 0.99% 3.31% 4.64% 0.33%
8.6.3 1.66% 12.58% S 0.33% 22.19% 1.66%
8.6.2 12.91% 5.63%
8.6 19.87% 0.33%

Connected Backup/PC Agent

What is Connected Backup/PC Agent?

The Agent protects your critical data files. If the Agent is not already installed on your computer, contact your system administrator.

About  (from Autonomy plc)

A backup account is specific to the PC it is run on; therefore, an account may not be shared across PCs. If you have more than one PC with data that you wish to back up, you must register for the backup service for each PC.


Connected Backup/PC Agent is a software program developed by Autonomy plc. The most common release is, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The primary executable is named Backup.exe. The setup package generally installs about 58 files and is usually about 2.69 MB (2,815,855 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 69% of users of Connected Backup/PC Agent come from the United States, it is also popular in India and Germany.

Program detailsProgram details

URL: www.autonomy.com
Help link: css.wdf.sap.corp/itibc/default.htm?~bcsm10-themkext=0000043787
Installation folder: C:\Program Files\Iron Mountain\Connected BackupPC\
Uninstaller: MsiExec.exe /X{393E4C89-67E9-43BF-AD29-94D19F7624F7}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 2.69 MB
Language: English (United States)

Program filesFiles installed by Connected Backup/PC Agent

Program executable:Backup.exe
Backup Utility
Path:C:\Program Files\Iron Mountain\Connected BackupPC\Backup.exe
Additional files:
  • CBMail.dll - Connected Online Backup (CBMail)
  • CBMail_x64.dll
  • CBUtil.dll
  • CompoundFileAnalyzer.exe - CompoundFileAnalyzer
  • CompoundFileAnalyzer_x64.exe
  • CBMail_Mapi.dll - Connected Backup/PC (CBMail_Mapi)
  • CBMail_Mapi_x64.dll
  • CBMail_Notes.dll - CBMail_Notes
  • nCBMailE.dll - nCBMailE
  • UpdateConfiguration.exe - UpdateConfiguration (Upgrade Utility)
  • AgentService.exe - Connected Backup (Agent Service Module)
  • UpdateProfile.exe - UpdateProfile (UpdateProfile Utility)
  • VssRequestor.exe - VssRequestor
  • GetSettings.exe - GetSettings (GetSettings Utility)
  • Activate.exe - Activate
  • Retrieve.exe - Retrieve (Retrieve Utility)
  • Agent.exe - AgentUI (Agent User Interface)
  • Recover.exe - Recover (Recover Utility)
  • Backup.exe - Backup (Backup Utility)

Program behaviorsBehaviors exhibited

  • AgentService.exe runs as a service named 'AgentService' (AgentService) "AgentService".
Startup File (All Users Run)
  • Agent.exe is loaded in the all users (HKLM) registry as a startup file name 'AgentUiRunKey2' which loads as "C:\Program Files\Autonomy\Connected BackupPC\Agent.exe" -ni -sss -e httC://localhosC:16386/.

How do I remove Connected Backup/PC Agent?

You can uninstall Connected Backup/PC Agent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Connected Backup/PC Agent, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Connected Backup/PC Agent.

Win 7 (SP1) 78%
Win Vista (SP2) 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 81.58%
Windows 10 15.46%
Windows XP 2.63%
Windows Vista 0.33%
Which OS releases does it run on?
Windows 7 Enterprise 62.75%
Windows 7 Professional 16.11%
Windows 8.1 Enterprise 9.06%
Windows 10 Enterprise 2.35%
Microsoft Windows XP 2.35%
Windows 8 Enterprise 2.01%

Distribution by countryGeography

68.56% of installs come from the United States
Which countries install it?
  United States 68.56%
  India 4.49%
  Germany 4.26%
  Israel 3.55%
  Netherlands 3.07%
  France 1.89%
  Croatia 1.65%
  United Kingdom 1.18%
  Canada 0.95%
  Australia 0.71%
  Finland 0.71%
  Belgium 0.71%
  Spain 0.71%
  Japan 0.71%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 38.68%
Lenovo 33.33%
Hewlett-Packard 27.98%
Common models
Dell Latitude E6420 5.74%
Dell Latitude E6430 4.31%
HP EliteBook 8470p 4.31%
HP EliteBook 840 G1 3.83%
HP EliteBook Folio 9470m 3.35%
Dell Latitude E7440 3.35%


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