84,488,480 programs installed

Should I remove Cisco WebEx Connect?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #20,344
United States Rank #14,147
Reach 0.0106%
Lifespan of installation (until removal)
< 20.21 days
596.21 days >
Average installed length: 313.26 days


VersionDistribution 1.44% 1.44% 4.33%
7.2.17186 1.44%
7.2.17185 2.40%
7.2.17064 1.92%
7.2.17053 0.96%
7.2.17014 1.92%
7.2.17013 8.17% 50.96% 7.21% 1.44% 0.96% 0.48% 1.92% 5.77% 1.44% 1.44% 0.48% 0.48% 0.48% 2.88%

Other programs by Cisco WebEx

Cisco WebEx Connect

What is Cisco WebEx Connect?  (from Cisco WebEx)

Communicate and collaborate more effectively with colleagues, partners, and customers by using Cisco WebEx Connect. Enhance productivity with presence awareness. See which colleagues, partners, or customers are available, and get in touch right away. Place, receive, and manage calls through your computer when you're ...  Read more


Cisco WebEx Connect is a software program developed by Cisco WebEx. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The primary executable is named apUpdate.exe. The setup package generally installs about 69 files and is usually about 56.71 MB (59,464,167 bytes). The installed file apUpdate.exe is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 69% of users of Cisco WebEx Connect come from the United States, it is also popular in India and United Kingdom.

Program detailsProgram details

URL: www.webex.com
Installation folder: C:\Program Files\WebEx\Connect\
Uninstaller: MsiExec.exe /X{DB2517EA-257D-44F6-AEEF-B8399EB05BF0}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 56.71 MB
Language: English (United States)

Program filesFiles installed by Cisco WebEx Connect

Program executable:apUpdate.exe
Name:Cisco WebEx Connect
apUpd Module
Path:C:\Program Files\WebEx\Connect\apUpdate.exe
Additional files:
  • apI18N.dll - ConI18N Dynamic Link Library
  • ChatCliSess.dll - ChatClientSession Module
  • apBaseSe.dll - Connect AV (NAT traversal)
  • apAVComp.dll - Connect (VoIP Component)
  • apCntSe.dll - Tricon Client Session Module
  • apUtilTp.dll - apUtilTp Module
  • apCsSe.dll - CommonSe Dynamic Link Library
  • apSSLGse.dll - SSLGatew Dynamic Link Library
  • apXMLMeeting.dll - apXMLMee Dynamic Link Library
  • conCommClient.dll - conCommC Dynamic Link Library
  • apgpcdec.dll (by WebEx Communications) - WebEx Download Module (Download Decompress Library)
  • apGpcExt.dll (by WebEx Communications) - Webex Download Module (Download Extension Library)
  • apIEGpc.dll - Download Manager
  • atgpcdec.dll (by WebEx Communications, Inc)
  • atgpcext.dll (by WebEx Communications, Inc)
  • apExtRes.dll - Cisco WebEx Connect (apExtRes Module)
  • apolai.dll - OutlookAddIn Module
  • apReportDll.dll - CrashHandler Module
  • apUpdate.exe - apUpd Module
  • apComRes.dll - apComRes Module
  • apMenu.dll (by WebEx) - CoolMenu Module
  • AudioConfBridge.dll - AudioConfBridge
  • cmcrypto.dll - WebEx cmcrypto (cmcrypto)
  • apDPhone.dll - WebEx Connect (condeskphone Module)
  • apExtCmp.dll - apExtCmp Module
  • apReport.exe - apReport Module
  • apRes.dll (by WebEx)
  • apSMD.dll - DS & MMN broker Module
  • apTele.dll - apTele Module
  • apXmppC.dll - apXmpp Module
  • at_dll.dll - at_dll Module
  • AudioConfMgr.dll - AudioConfMgr
  • CacheManager.dll - CacheManager
  • apresdll.dll - ss apresdll (apresdll)
  • apuidll.dll - ss apuidll (apuidll)
  • aputil.dll - ss aputil (aputil)
  • apReg.dll - ss apReg (apReg)
  • conComUI.dll - conComUI (apGenera)
  • conhelp.dll - conhelp
  • Buff.dll - Buff
  • CEB.dll - CEB

Program behaviorsBehaviors exhibited

  • apUpdate.exe runs as a service named 'Cisco WebEx Connect Upgrade Service' (Cisco WebEx Connect Upgrade Service) "Provides software updates to Connect".

How do I remove Cisco WebEx Connect?

You can uninstall Cisco WebEx Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Cisco WebEx Connect, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Cisco WebEx Connect.

Win 7 (SP1) 75%
Win Vista (SP2) 0%
Windows Service? Yes
(Installs a service)
Uninstall it 8%
Keep it 92%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 78.37%
Windows 10 17.31%
Windows XP 3.85%
Windows Vista 0.48%
Which OS releases does it run on?
Windows 7 Professional 44.66%
Windows 7 Enterprise 24.27%
Windows 8.1 Pro 5.83%
Windows 7 Ultimate 5.34%
Microsoft Windows XP 3.88%
Windows 7 Home Premium 3.40%

Distribution by countryGeography

69.01% of installs come from the United States
Which countries install it?
  United States 69.01%
  India 5.28%
  United Kingdom 4.23%
  Italy 2.46%
  France 1.76%
  Brazil 1.76%
  Finland 1.76%
  Canada 1.06%
  South Africa 1.06%
  Slovakia 0.70%
  Japan 0.70%
  Belgium 0.70%
  BO 0.70%
  Egypt 0.70%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 47.90%
Hewlett-Packard 29.94%
Lenovo 14.37%
ASUS 2.99%
Acer 1.80%
Toshiba 1.80%
Sony 0.60%
Common models
Dell Latitude E6420 7.14%
HP ProBook 4530s 3.90%
Dell Latitude E6320 2.60%
Dell Latitude E7440 2.60%
Dell Latitude E6430 2.60%
HP EliteBook 8470p 2.60%

About Cisco WebEx

WebEx is a Cisco company that provides on-demand collaboration, online meeting, web conferencing and videoconferencing applications.
Publisher URL: www.webex.com


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