84,488,480 programs installed

Should I remove ATT-RC Self Support Tool?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #10,344
United States Rank #4,700
Reach 0.0343%
Lifespan of installation (until removal)
< 316.13 days
1440.63 days >
Average installed length: 756.94 days

Typically installed together

ATT-RC Self Support Tool

What is ATT-RC Self Support Tool?  (from AT&T)

The AT&T Self Support Tool is the latest AT&T wizard-driven application designed to detect and resolve common High Speed Internet service issues. The Self Support Tool can rectify a range of issues from connectivity to email problems. It provides multiple utilities and can assist you in managing your home network. The ...  Read more


ATT-RC Self Support Tool is a software program developed by AT&T. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 115 files and is usually about 16.32 MB (17,115,243 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows Vista (SP2). While about 99% of users of ATT-RC Self Support Tool come from the United States, it is also popular in Canada and DK.

Program detailsProgram details

URL: www.att.net
Installation folder: C:\Program Files\common files\motive
Uninstaller: C:\Program Files\Common Files\Motive\InstallHelper.exe /UninstallVendor=ATT-RC /Dir=C:\Program Files\ATT-RC
Estimated size: 16.32 MB

Program filesFiles installed by ATT-RC Self Support Tool

  • pcContextDetectorEmail_DSR.dll (by Alcatel-Lucent) - McciContextDetectorEmail (mcci+McciContextDetectorEmail)
  • pcContextDetectorWin32_DSR.dll (by Alcatel-Lucent) - McciContextDetectorWin32 (mcci+McciContextDetectorWin32)
  • pcWirelessClientAppX.dll - McciWirelessClientAppX (mcci+McciWirelessClientAppX)
  • pcConnectedDevicesX.dll - McciConnectedDevicesX (mcci+McciConnectedDevicesX)
  • pcContextProcessor_DSR.dll - McciContextProcessor (mcci+McciContextProcessor)
  • pcContextHookShim.exe - McciContextHookShim (mcci+McciContextHookShim)
  • pcContextHook_DSR.dll - McciContextHook (mcci+McciContextHook)
  • pcControlHost.exe - McciControlHost (mcci+McciControlHost)
  • pcUACManagerX.dll - McciUACManagerX (mcci+McciUACManagerX)
  • pcAppsHelper.exe - McciAppsHelper (mcci+McciAppsHelper)
  • InstallHelper.exe - InstallHelper
  • pcCMService.exe - McciCMService (mcci+McciCMService)
  • pcContextX.dll - McciContextX (mcci+McciContextX)
  • pcSysDialX.dll - McciSysDialX (mcci+McciSysDialX)
  • pcExecute.exe - McciExecute (mcci+McciExecute)
  • pcSysNetX.dll - McciSysNetX (mcci+McciSysNetX)
  • pcEventX.dll - McciEventX (mcci+McciEventX)
  • pcUtilsX.dll - McciUtilsX (mcci+McciUtilsX)
  • pcAppsX.dll - McciAppsX (mcci+McciAppsX)
  • pcHTTPX.dll - McciHTTPX (mcci+McciHTTPX)
  • pcLogX.dll - McciLogX (mcci+McciLogX)
  • pcMapX.dll - McciMapX (mcci+McciMapX)
  • pcNetX.dll - McciNetX (mcci+McciNetX)
  • pcSysX.dll - McciSysX (mcci+McciSysX)
  • pcSMX.dll - McciSMX (mcci+McciSMX)
  • ActiveUtils.dll (by Motive Communications) - ActiveUtils
  • McciAppsHelper.exe
  • McciAppsX.dll
  • McciCMService.exe
  • McciConnectedDevicesX.dll
  • McciContextDetectorEmail_DSR.dll
  • McciContextDetectorWin32_DSR.dll
  • McciContextHook_DSR.dll
  • McciContextProcessor_DSR.dll
  • McciContextX.dll
  • McciControlHost.exe
  • McciEventX.dll
  • McciExecute.exe
  • McciHTTPX.dll
  • McciMapX.dll
  • McciNetX.dll
  • McciSMX.dll
  • McciSysDialX.dll
  • McciSysNetX.dll
  • McciSysX.dll
  • McciUACManagerX.dll
  • McciUtilsX.dll
  • McciWirelessClientAppX.dll

Program behaviorsBehaviors exhibited

2 Services
  • pcCMService.exe runs as a service named 'pcCMService' (pcCMService).
  • McciCMService.exe runs as a service named 'McciCMService' (McciCMService).

Program resource utilizationResource utilization averages

Memory:1.79 MB
21.09 MB average
Total CPU:0.0008063445%
0.031193% average
Kernel CPU:0.00080615%
0.016088% average
User CPU:0.00000020%
0.015104% average
CPU cycles/sec:13,677
8,062,084 average
Memory:1.99 MB
Total CPU:0.0013539589%
Kernel CPU:0.00083208%
User CPU:0.00052187%
CPU cycles/sec:51
I/O reads/min:3 Bytes
Memory:2.4 MB
Total CPU:0.0003028236%
Kernel CPU:0.00020519%
User CPU:0.00009764%
CPU cycles/sec:961
I/O reads/min:6 Bytes

How do I remove ATT-RC Self Support Tool?

You can uninstall ATT-RC Self Support Tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ATT-RC Self Support Tool, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ATT-RC Self Support Tool.

Windows Service? Yes
(Installs a service)
Uninstall it 7%
Keep it 93%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 54.36%
Windows Vista 28.06%
Windows XP 12.11%
Windows 10 5.47%
Which OS releases does it run on?
Windows 7 Home Premium 47.24%
Windows Vista Home Premiu... 23.99%
Microsoft Windows XP 11.77%
Windows 10 Home 4.47%
Windows 7 Professional 4.02%
Windows Vista Home Basic 3.13%

Distribution by countryGeography

99.41% of installs come from the United States
Which countries install it?
  United States 99.41%
  Canada 0.08%
  DK 0.08%
  United Kingdom 0.08%
  Mexico 0.08%
  Philippines 0.08%
  Russia 0.08%
  UA 0.08%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 36.10%
Dell 35.06%
Toshiba 11.41%
Acer 7.47%
ASUS 2.07%
Intel 1.66%
Gateway 1.24%
Lenovo 1.04%
Sahara 1.04%
American Megatrends 0.62%
Common models
Dell Inspiron 1545 4.92%
HP Pavilion dv7 Notebook ... 4.31%
Dell Inspiron 530 3.38%
Dell Inspiron 570 2.77%
Dell Inspiron 530s 2.46%
HP Pavilion dv6 Notebook ... 2.46%


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