Should I remove AT&T Self Support Tool?
What percent of users and experts removed it?
4% remove it96% keep it
What do people think about it?
(click star to rate)
How common is it?
Global Rank #21,842
United States Rank #10,944
Reach 0.0092%
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- #21,842 AT&T Self Support Tool
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AT&T Self Support Tool
What is AT&T Self Support Tool?
The AT&T Self Support Tool is provided to AT&T users to help troubleshoot and configure the service as well as attached devices. It is designed to run various diagnostics on the PC and teh Internet service in order to correct any connection issues.
Overview
It adds registry entry for the current user which will allow the program to automatically start each time it is rebooted. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named att.exe. The setup package generally installs about 14 files and is usually about 4.29 MB (4,499,596 bytes).
Program details
URL: www.att.net
Installation folder: C:\Program Files\att-sst
Uninstaller: C:\Program Files\ATT-SST\Uninstall.exe
Estimated size: 4.29 MB
Files installed by AT&T Self Support Tool
| Program executable: | att.exe |
| mcci+McciInitializer |
| Path: | C:\Program Files\at&t\self support tool\att.exe |
| MD5: | aee6b71d56c007a05d365e72c61f0424 |
Additional files:
-
pcBrowser.exe (by Alcatel-Lucent) - McciBrowser (mcci+McciBrowser)
-
Uninstall.exe
Behaviors exhibited
Scheduled Task
- pcBrowser.exe is scheduled as a task with the class '{1214AB3B-6F9C-431F-BC65-B24A0DA065A8}' (runs on registration).
Startup File (User Run)
- pcBrowser.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'ATT-SST' and executes as C:\Program Files\ATT-SST\pcBrowser.exe -AppKey=ATT-SST -URL=filC://C:\Program Files\ATT-SST\OCB\0ec71cad-b0fa-4420-9a1f-e0a85e055d87\Start.htm?VendorID=ATT-SST,isHidden=false,ConnectivityRequired=true.
How do I remove AT&T Self Support Tool?
You can uninstall AT&T Self Support Tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program AT&T Self Support Tool, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove AT&T Self Support Tool.
OS VERSIONS
Win Vista (SP2) 41%
Win 7 1%
|
|
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 4%
Keep it 96%
|
|
Windows
Which Windows OS versions does it run on?
| Windows Vista |
46.96% |
|
| Windows 7 |
30.39% |
|
| Windows XP |
19.34% |
|
| Windows 10 |
3.31% |
|
Which OS releases does it run on? |
| Windows Vista Home Premiu... |
42.37% |
|
| Windows 7 Home Premium |
24.29% |
|
| Microsoft Windows XP |
19.21% |
|
| Windows Vista Home Basic |
5.65% |
|
| Windows 10 Home |
3.39% |
|
| Windows 7 Ultimate |
2.82% |
|
Geography
99.36% of installs come from the United States
Which countries install it?
| United States |
99.36% |
| United Kingdom |
0.32% |
| Singapore |
0.32% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
36.36% |
|
| Dell |
32.17% |
|
| Gateway |
9.79% |
|
| Toshiba |
9.09% |
|
| Acer |
5.59% |
|
| Intel |
2.80% |
|
| American Megatrends |
2.80% |
|
| ASUS |
1.40% |
|
Common models |
| Dell Inspiron 530 |
3.82% |
|
| HP G60 Notebook PC |
2.29% |
|
| Hewlett-Packard Compaq Pr... |
2.29% |
|
| Dell Dell DM061 |
2.29% |
|
| Dell Dimension E521 |
2.29% |
|
| Dell Computer Dimension 4... |
2.29% |
|