84,488,480 programs installed

Should I remove 24x7 Help?

What percent of users and experts removed it?
72% remove it28% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #5,697
United States Rank #3,194
Reach 0.0838%
Lifespan of installation (until removal)
< 26.31 days
776.03 days >
Average installed length: 407.74 days


VersionDistribution 18.05% 3.94% 0.42% 1.94% 0.73% 0.55% 5.39% 17.38% 21.93% 10.30% 1.51% 2.48% 0.12% 1.09% 0.36% 10.30% 2.42% 1.09%

Other programs by Crawler

24x7 Help

What is 24x7 Help?  (from Crawler)

24x7Help is ready to assist! Whether it's emergency computer assistance, virus concerns, peripheral and software configurations or other technical issues, round the clock help is just a call away. Count on 24x7Help to provide you with reliable support for all your computer needs anytime, all the time. Our global Techni...  Read more


24x7 Help is a program developed by Crawler. The most used version is, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The programs's main executable is app24x7help.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 6.45 MB of memory. Typically most users end up uninstalling this just after a few days. The software installer includes 11 files and is usually about 3.94 MB (4,127,592 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 84% of users of 24x7 Help come from the United States, it is also popular in United Kingdom and Germany.
  • Possible malware installed by this program
  • Starts automatically
  • Connects to a server over the Internet
  • Adds a background Windows Service
  • Installed as part of a co-bundle
  • Many experts agree, if you don't use it you should remove it!
Warning, multiple anti-virus scanners have detected possible malware in 24x7 Help.
App24x7Help.exe (8950b49f658a4657497e51abd924780a) has been flagged by the following 5 scanners:
Anti-Virus softwareVersionDetection
Baidu-International Trojan.Win32.24x7Help.B
CMC Antivirus Packed.Win32.Obfuscated.10!O
Comodo Security 17877 Application.Win32.24x7Help.~A
ESET-NOD32 8.9493 a variant of Win32/24x7Help.B
TrendMicro-HouseCall 7.2.112 TROJ_GEN.F47V1219
App24x7Svc.exe (abddb0afacc98b837dae24c56818c304) has been flagged by the following 5 scanners:
Anti-Virus softwareSoftware versionDetection
Agnitum Outpost Riskware.Agent!
Bkav FE W32.HfsAdware.463B
Dr.Web Program.Unwanted.340
ESET-NOD32 11939 Win32/24x7Help.A potentially unwanted
Fortinet FortiGate Riskware/24x7Help
24x7 Help has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.

Program detailsProgram details

URL: www.24x7Help.org
Installation folder: C:\Program Files\24x7Help\
Uninstaller: "C:\Program Files\24x7Help\unins000.exe"
Estimated size: 3.94 MB

Program filesFiles installed by 24x7 Help

Program executable:app24x7help.exe
Signed by:Crawler
Path:C:\Program Files\24x7help\app24x7help.exe
24x7 Help is a software/call service that provides via an hourly charge remote users to help fix your PC. Once installed however, 24x7 Help attempts to upsell various other PCRx.com (Crwaler LLC) software products including registry and PC...
Additional files:
  • App24x7Hook.dll (by PCRx.com) - 24x7Help (24x7Help Hook Library)
  • App24x7Hook.exe (by PCRx.com) - 24x7Help Hook Application
  • App24x7Hook64.dll
  • App24x7Hook64.exe
  • App24x7Svc.exe - 24x7Help Service
  • 24x7desk.64.dll
  • 24x7desk.dll
  • unins000.exe - Setup/Uninstall

Program behaviorsBehaviors exhibited

2 Scheduled Tasks
  • App24x7Help.exe is scheduled as a task with the class '{F93CC7AF-CBBC-4209-A264-04403239BB25}' (runs on registration).
  • unins000.exe is scheduled as a task with the class '{631EA004-8C45-4C40-9E52-493497117CED}' (runs on registration).
  • App24x7Svc.exe runs as a service named '24x7HelpService' (24x7HelpSvc).
Startup File (All Users Run)
  • App24x7Help.exe is loaded in the all users (HKLM) registry as a startup file name '24x7HELP' which loads as "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP.
Network connections
  • App24x7Help.exe connects to 5373-colo-cust.host.net ( port 80).
  • App24x7Help.exe connects to 5373-colo-cust.host.net ( port 80).
  • App24x7Help.exe connects to 5373-colo-cust.host.net ( port 80).

Program resource utilizationResource utilization averages

Memory:6.45 MB
21.09 MB average
Total CPU:0.0033115093%
0.031193% average
Kernel CPU:0.00149431%
0.016088% average
User CPU:0.00181720%
0.015104% average
CPU cycles/sec:2,016,980
8,062,084 average
I/O reads/min:0 Bytes
435.61 KB average
I/O writes/min:242 Bytes
105.02 KB average
Memory:1.25 MB
Total CPU:0.0002631352%
Kernel CPU:0.00023494%
User CPU:0.00002819%
CPU cycles/sec:103,263
I/O reads/min:0 Bytes
Memory:2.41 MB
Kernel CPU:0.00011504%
CPU cycles/sec:15,027
I/O reads/min:0 Bytes

How do I remove 24x7 Help?

You can uninstall 24x7 Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program 24x7 Help, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove 24x7 Help.
  4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.

Win 7 (SP1) 58%
Win XP 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 72%
Keep it 28%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 61.62%
Windows 10 23.73%
Windows Vista 10.65%
Windows XP 4.00%
Which OS releases does it run on?
Windows 7 Home Premium 49.45%
Windows 8.1 9.49%
Windows 8 9.37%
Windows Vista Home Premiu... 8.64%
Windows 7 Professional 6.02%
Windows 7 Ultimate 4.44%

Distribution by countryGeography

84.27% of installs come from the United States
Which countries install it?
  United States 84.27%
  United Kingdom 3.78%
  Germany 2.79%
  Canada 1.11%
  France 1.07%
  India 0.82%
  Australia 0.70%
  Iran 0.53%
  Japan 0.45%
  Brazil 0.33%
  DK 0.33%
  Ireland 0.29%
  Czech Republic 0.25%
  Mexico 0.25%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 38.39%
Dell 23.23%
Acer 14.83%
Toshiba 11.33%
ASUS 4.81%
Samsung 2.85%
Lenovo 2.77%
Intel 0.57%
Common models
HP Pavilion dv6 Notebook ... 5.24%
HP Pavilion g6 Notebook P... 5.24%
HP 2000 Notebook PC 5.07%
HP Pavilion g7 Notebook P... 3.85%
HP Pavilion dv7 Notebook ... 3.67%
HP G60 Notebook PC 2.45%

About Crawler

Run by Xacti Group Companies Crawler provides toolbar type programs for various Web browsers.
Publisher URL: www.crawler.com

comments2 comments

user comment
user comment
24x7 helpover a year ago
I just want this ugly logo and constant presence off my computer
user comment
bamagiantfanover a year ago
This is a rogue software that is not as easily removed as the directions above would indicate. Backup everything you have and if you have a restore point that is before the date of this (and/or PC Fix Speed, its sister program) then try using that restore point. It cannot be uninstalled from Programs or your start menu using typical methods. At the time of this writing there were few and complicated options to remove it. I suggest you search by "Remove 24X7 Help" and see what comes up for you.