Should I remove 24x7 Help?

What percent of users and experts removed it?

72% remove it28% keep it

Overall Sentiment

Bad

What do people think about it?

(click star to rate)

How common is it?

Global Rank #5,697

United States Rank #3,194

Reach 0.0838%

Lifespan of installation (until removal)

< 26.31 days

776.03 days >

Average installed length: 407.74 days

Versions

Version	Distribution
2.2.0.17	18.05%
2.2.0.6	3.94%
2.1.0.46	0.42%
2.1.0.39	1.94%
2.1.0.38	0.73%
2.1.0.36	0.55%
2.1.0.35	5.39%
2.1.0.34	17.38%
2.1.0.33	21.93%
2.1.0.32	10.30%
2.1.0.31	1.51%
2.1.0.29	2.48%
2.1.0.28	0.12%
2.1.0.26	1.09%
2.1.0.25	0.36%
2.1.0.22	10.30%
2.1.0.19	2.42%
2.1.0.17	1.09%

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#5,694 Guacamelee! Gold Edition by DrinkBox Studios
#5,695 Evernote v. 4.6.4
#5,696 FindWide.com
#5,697 24x7 Help by Crawler
#5,698 Assassin's Creed II by Ubisoft
#5,699 NVIDIA Pilote audio HD : 1.3.18.0
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24x7 Help

from Crawler, LLC

Remove 24x7 Help by Crawler

What is 24x7 Help? (from Crawler)

24x7Help is ready to assist! Whether it's emergency computer assistance, virus concerns, peripheral and software configurations or other technical issues, round the clock help is just a call away. Count on 24x7Help to provide you with reliable support for all your computer needs anytime, all the time. Our global Techni... Read more

Overview

24x7 Help is a program developed by Crawler. The most used version is 2.1.0.33, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The programs's main executable is app24x7help.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 6.45 MB of memory. Typically most users end up uninstalling this just after a few days. The software installer includes 11 files and is usually about 3.94 MB (4,127,592 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 84% of users of 24x7 Help come from the United States, it is also popular in United Kingdom and Germany.

Possible malware installed by this program
Starts automatically
Connects to a server over the Internet
Adds a background Windows Service
Installed as part of a co-bundle
Many experts agree, if you don't use it you should remove it!

Warning, multiple anti-virus scanners have detected possible malware in 24x7 Help.

App24x7Help.exe (8950b49f658a4657497e51abd924780a) has been flagged by the following 5 scanners:
Anti-Virus software	Version	Detection
Baidu-International	4.0.3.14422	Trojan.Win32.24x7Help.B
CMC Antivirus	1.1.0.977	Packed.Win32.Obfuscated.10!O
Comodo Security	17877	Application.Win32.24x7Help.~A
ESET-NOD32	8.9493	a variant of Win32/24x7Help.B
TrendMicro-HouseCall	7.2.112	TROJ_GEN.F47V1219
App24x7Svc.exe (abddb0afacc98b837dae24c56818c304) has been flagged by the following 5 scanners:
Anti-Virus software	Software version	Detection
Agnitum Outpost	5.5.1.3	Riskware.Agent!
Bkav FE	1.3.0.6979	W32.HfsAdware.463B
Dr.Web	7.0.13.5270	Program.Unwanted.340
ESET-NOD32	11939	Win32/24x7Help.A potentially unwanted
Fortinet FortiGate	5.1.220.0	Riskware/24x7Help

24x7 Help has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.

View all 5

Program details

URL: www.24x7Help.org

Installation folder: C:\Program Files\24x7Help\

Uninstaller: "C:\Program Files\24x7Help\unins000.exe"

Estimated size: 3.94 MB

Files installed by 24x7 Help

Program executable:	app24x7help.exe
Name:	24x7Help
Signed by:	Crawler
Path:	C:\Program Files\24x7help\app24x7help.exe
MD5:	a36914b9fa70a7e815872d6023d8573e
	24x7 Help is a software/call service that provides via an hourly charge remote users to help fix your PC. Once installed however, 24x7 Help attempts to upsell various other PCRx.com (Crwaler LLC) software products including registry and PC...

Additional files:

App24x7Hook.dll (by PCRx.com) - 24x7Help (24x7Help Hook Library)
App24x7Hook.exe (by PCRx.com) - 24x7Help Hook Application
App24x7Hook64.dll
App24x7Hook64.exe
App24x7Svc.exe - 24x7Help Service
24x7desk.64.dll
24x7desk.dll
unins000.exe - Setup/Uninstall

Behaviors exhibited

2 Scheduled Tasks

App24x7Help.exe is scheduled as a task with the class '{F93CC7AF-CBBC-4209-A264-04403239BB25}' (runs on registration).
unins000.exe is scheduled as a task with the class '{631EA004-8C45-4C40-9E52-493497117CED}' (runs on registration).

Service

App24x7Svc.exe runs as a service named '24x7HelpService' (24x7HelpSvc).

Startup File (All Users Run)

App24x7Help.exe is loaded in the all users (HKLM) registry as a startup file name '24x7HELP' which loads as "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP.

Network connections

App24x7Help.exe connects to 5373-colo-cust.host.net (66.115.32.20 port 80).
App24x7Help.exe connects to 5373-colo-cust.host.net (66.115.32.20 port 80).
App24x7Help.exe connects to 5373-colo-cust.host.net (66.115.32.20 port 80).

Resource utilization averages
Show technical details

app24x7help.exe
Memory:	6.45 MB	21.09 MB average
Total CPU:	0.0033115093%	0.031193% average
Kernel CPU:	0.00149431%	0.016088% average
User CPU:	0.00181720%	0.015104% average
CPU cycles/sec:	2,016,980	8,062,084 average
I/O reads/min:	0 Bytes	435.61 KB average
I/O writes/min:	242 Bytes	105.02 KB average
App24x7Hook.exe
Memory:	1.25 MB
Total CPU:	0.0002631352%
Kernel CPU:	0.00023494%
User CPU:	0.00002819%
CPU cycles/sec:	103,263
I/O reads/min:	0 Bytes
App24x7Svc.exe
Memory:	2.41 MB
Kernel CPU:	0.00011504%
CPU cycles/sec:	15,027
I/O reads/min:	0 Bytes

How do I remove 24x7 Help?

You can uninstall 24x7 Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.

On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:

Windows Vista/7/8/10: Click Uninstall a Program.
Windows XP: Click Add or Remove Programs.

When you find the program 24x7 Help, click it, and then do one of the following:

Windows Vista/7/8/10: Click Uninstall.
Windows XP: Click the Remove or Change/Remove tab (to the right of the program).

Follow the prompts. A progress bar shows you how long it will take to remove 24x7 Help.
If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.

OS VERSIONS

Win 7 (SP1) 58%

Win XP 0%

HOW IT STARTS

Automatically starts? Yes

(Found in the run registry)

USER ACTIONS

Uninstall it 72%

Keep it 28%

Windows

Which Windows OS versions does it run on?

Windows 7	61.62%
Windows 10	23.73%
Windows Vista	10.65%
Windows XP	4.00%
Which OS releases does it run on?
Windows 7 Home Premium	49.45%
Windows 8.1	9.49%
Windows 8	9.37%
Windows Vista Home Premiu...	8.64%
Windows 7 Professional	6.02%
Windows 7 Ultimate	4.44%

Geography

84.27% of installs come from the United States

Which countries install it?

United States	84.27%
United Kingdom	3.78%
Germany	2.79%
Canada	1.11%
France	1.07%
India	0.82%
Australia	0.70%
Iran	0.53%
Japan	0.45%
Brazil	0.33%
DK	0.33%
Ireland	0.29%
Czech Republic	0.25%
Mexico	0.25%

PC manufacturers

What PC manufacturers (OEMs) have it installed?

Hewlett-Packard	38.39%
Dell	23.23%
Acer	14.83%
Toshiba	11.33%
ASUS	4.81%
Samsung	2.85%
Lenovo	2.77%
GIGABYTE	1.22%
Intel	0.57%
Common models
HP Pavilion dv6 Notebook ...	5.24%
HP Pavilion g6 Notebook P...	5.24%
HP 2000 Notebook PC	5.07%
HP Pavilion g7 Notebook P...	3.85%
HP Pavilion dv7 Notebook ...	3.67%
HP G60 Notebook PC	2.45%

About Crawler

Run by Xacti Group Companies Crawler provides toolbar type programs for various Web browsers.

Publisher URL: www.crawler.com

Learn more about Crawler, LLC

2 comments

24x7 help•over a year ago

I just want this ugly logo and constant presence off my computer

bamagiantfan•over a year ago

This is a rogue software that is not as easily removed as the directions above would indicate. Backup everything you have and if you have a restore point that is before the date of this (and/or PC Fix Speed, its sister program) then try using that restore point. It cannot be uninstalled from Programs or your start menu using typical methods. At the time of this writing there were few and complicated options to remove it. I suggest you search by "Remove 24X7 Help" and see what comes up for you.