ARN Networks Remote Support
What is ARN Networks Remote Support?
ARN Networks Remote Support is a LogMeIn branded computer support and remote access product that uses a proprietary remote desktop protocol that is transmitted via SSL. This allows ARN Networks to provide remote based customer support services. The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available.
Overview
Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 11 files and is usually about 10 MB (10,484,445 bytes).
Program details
URL: www.logmein.com
Installation folder: C:\Program Files\LogMeIn Rescue Calling Card\
Uninstaller: MsiExec.exe /I{F63DBED0-EF93-4CA2-89C0-F1F3CDE7C6D8}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 10 MB
Files installed by ARN Networks Remote Support
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CallingCard.exe - LogMeIn Rescue Calling Card
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ra64app.exe - LogMeIn Rescue GUI Launcher
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rescue.dll - LogMeIn Rescue Calling Card DLL
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rahook.dll - LogMeIn Rescue (LogMeIn Rescue Hook DLL)
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rahook9x.dll
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rarcc.dll - LogMeIn Rescue RARCC DLL
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Unattended.exe
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unlock.dll
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unlock64.dll
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ICSAgent32.dll - Intel® Connect Service (Intel® Connect Service Agent Library)
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unicows.dll (by Microsoft) - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))
Behaviors exhibited
Service
- CallingCard.exe runs as a service named 'LogMeIn Rescue (837712e7-f121-52b6-f34f-cfbc8948faba)' (LMIRescue_837712e7-f121-52b6-f34f-cfbc8948faba).
Startup File (User Run)
- CallingCard.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LogMeInRescueCallingCard' and executes as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe".
Startup File (User Run Once)
- CallingCard.exe is loaded once in the current user (HKCU) registry as a startup file name '*LogMeInRescue' which loads as "C:\Program Files\LogMeIn Rescue Calling Card\CallingCard.exe" -runonce reboot.
Windows Firewall Allowed Program
- CallingCard.exe is added as a firewall exception for 'C:\ATSCallingCard\CallingCard.exe'.
How do I remove ARN Networks Remote Support?
You can uninstall ARN Networks Remote Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program ARN Networks Remote Support, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove ARN Networks Remote Support.
OS VERSIONS
Win Vista (SP2) 75%
Win 7 (SP1) 25%
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WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
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USER ACTIONS
 |
Uninstall it 20%
Keep it 80%
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Windows
Which Windows OS versions does it run on?
| Windows Vista |
75.00% |
|
| Windows 7 |
25.00% |
|
Which OS releases does it run on? |
| Windows Vista Home Premiu... |
75.00% |
|
| Windows 7 Home Premium |
25.00% |
|
Geography
90.00% of installs come from the United States
Which countries install it?
| United States |
90.00% |
| Russia |
10.00% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
50.00% |
|
| Gateway |
50.00% |
|
Common models |
| HP-Pavilion GN561AA-ABA a... |
25.00% |
|
| Hewlett-Packard Presario ... |
25.00% |
|
| Gateway MD7818U ... |
25.00% |
|
| Gateway GT5628 |
25.00% |
|
About LogMeIn
LogMeIn provides software as a service-based (SAAS) remote connectivity, collaboration, and support solutions to businesses and consumers.
Publisher URL: www.logmein.com