84,488,480 programs installed

Should I remove Trend Micro Troubleshooting Tool?

What percent of users and experts removed it?
5% remove it95% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #10,163
United States Rank #5,664
Reach 0.0353%
Lifespan of installation (until removal)
< 15.50 days
457.23 days >
Average installed length: 240.24 days


6.0.1132 32.09%
6.0.1110 1.01%
6.0.1068 65.47%
6.0 1.44%

Other programs by Trend Micro

Trend Micro Troubleshooting Tool


Trend Micro Troubleshooting Tool is a software program developed by Trend Micro. The most common release is 6.0.1068, with over 98% of all installations currently using this version. During setup, the program registers itself to launch on boot through a Windows Schedule Task in order to automatically start-up. The primary executable is named uiairsupport.exe. The setup package generally installs about 6 files and is usually about 13.5 MB (14,158,595 bytes). The installed file Update.exe is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 7 (SP1). While about 83% of users of Trend Micro Troubleshooting Tool come from the United States, it is also popular in Australia and Singapore.

Program detailsProgram details

Installation folder: C:\Program Files\Trend Micro\AirSupport
Uninstaller: "C:\Program Files\Trend Micro\AirSupport\Uninstall.exe"
Estimated size: 13.5 MB

Program filesFiles installed by Trend Micro Troubleshooting Tool

Program executable:uiairsupport.exe
Name:Trend Micro Troubleshooting Tool
Path:C:\Program Files\trend micro\airsupport\uiairsupport.exe
Additional files:
  • Shortcut.exe - Trend Micro Troubleshooting Tool (Shortcut)
  • TmDbgLog.dll - TmDbgLog Dynamic Link Library
  • Uninstall.exe - Trend Micro AirSupport Remover
  • Update.exe - Trend Micro AirSupport

Program behaviorsBehaviors exhibited

2 Scheduled Tasks (Boot/Login)
  • uiAirSupport.exe is automatically launched at startup through a scheduled task named AirSupport Startup.
  • Update.exe is automatically launched at startup through a scheduled task named AirSupport Update.

How do I remove Trend Micro Troubleshooting Tool?

You can uninstall Trend Micro Troubleshooting Tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Trend Micro Troubleshooting Tool, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Trend Micro Troubleshooting Tool.

Win 10 84%
Win 7 0%
Scheduled task? Yes
(Runs on Windows boot)
Uninstall it 5%
Keep it 95%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 83.88%
Windows 7 14.96%
Windows Vista 1.15%
Which OS releases does it run on?
Windows 10 Home 62.73%
Windows 10 Pro 13.09%
Windows 7 Home Premium 8.20%
Windows 7 Professional 4.89%
Windows 8.1 4.75%
Windows 10 Home Single La... 2.30%

Distribution by countryGeography

82.53% of installs come from the United States
Which countries install it?
  United States 82.53%
  Australia 6.28%
  Singapore 2.77%
  Canada 1.39%
  Hong Kong 1.29%
  United Kingdom 1.11%
  France 0.74%
  Netherlands 0.65%
  Norway 0.55%
  South Africa 0.55%
  Spain 0.46%
  Japan 0.37%
  Philippines 0.28%
  Taiwan 0.28%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 29.07%
Dell 21.51%
ASUS 14.92%
Acer 10.47%
Lenovo 8.53%
Toshiba 6.78%
MSI 1.55%
Intel 1.16%
Alienware 0.78%
Samsung 0.58%
Common models
ASUS All Series 5.24%
HP HP Notebook 3.75%
HP HP Pavilion Notebook 3.37%
Gigabyte Z68XP-UD3 3.00%
HP Pavilion dv7 Notebook ... 2.25%
Dell Inspiron N5110 1.87%

About Trend Micro

Trend Micro is a software security company that developes the Titanium Internet Security, Trend Micro Worry-Free Business Security, OfficeScan, and other security products and services.
Publisher URL: www.trendmicro.com


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