Support.com Toolbar
What is Support.com Toolbar?
Support.com Toolbar is an Ask.com powered toolbar. The Ask Toolbar is a web-browser add-on that can appear as an extra bar added to the browser's window and/or menu. It is often installed (sometimes without warning) during the installation of other software. Ask.com has entered into partnerships with some software security vendors, whereby they are paid to distribute the toolbar alongside their software. When you use the Toolbar to submit a query, the Toolbar forwards such query information to Ask servers. Ask.com uses this information to process your web search requests and to return a search results page to you.
About (from Ask.com)
Ask Toolbar lets you perform a search from wherever you are on the Web. It's free to download and fits right in your browser. No matter what site you're visiting, simply go to the Ask Toolbar already in your browser, and type in your search. Additional features include map information, the latest headlines, financial s... Read more
Overview
- Possible malware installed by this program
- Automatically starts with Windows
- Loads into the web browser
- Connects to a server over the Internet
- Typically distributed through a pay-per-install bundle
- The experts agree, you should remove it!
Warning, multiple anti-virus scanners have detected possible malware in Support.com Toolbar.
| updater.exe (31b522014fc560c122cdfa72d47ca940) has been flagged by the following 2 scanners: |
| Anti-Virus software | Version | Detection |
| Baidu-International |
4.0.3.1486 |
PUA.Win32.AskToolbar.81 |
| ESET-NOD32 |
8.10201 |
a variant of Win32/Bundled.Toolbar.Ask.G |
Support.com Toolbar has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.
Program details
URL: sp.ask.com/toolbar
Help link: about.ask.com/en/docs/about/index.shtml
Installation folder: C:\Program Files\Ask.com\
Uninstaller: MsiExec.exe /X{86D4B82A-ABED-442A-BE86-96357B70F4FE}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 3.64 MB
Files installed by Support.com Toolbar
| Program module: | GenericAskToolbar.dll |
| Name: | Toolbar |
| Ask Toolbar |
| Path: | C:\Program Files\Ask.com\GenericAskToolbar.dll |
| MD5: | b580d2d00faeeabe6c1ebc0bd736d265 |
| The Ask Toolbar is a web-browser add-on that can appear as an extra bar added to the browser's window and/or menu. It is often installed (sometimes without warning) during the installation of other software. Ask.com has entered into... |
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updater.exe (by Ask) - Updater (Ask Updater)
Behaviors exhibited
Internet Explorer BHO
- GenericAskToolbar.dll is installed in Internet Explorer as a BHO (Browser Helper Object) under the name 'Ask Toolbar' with the class of {D4027C7F-154A-4066-A1AD-4243D8127440} (Ask Toolbar BHO).
Internet Explorer Toolbar
- GenericAskToolbar.dll is loaded as Internet Explorer Toolbar with the name 'Ask Toolbar' with the class of {D4027C7F-154A-4066-A1AD-4243D8127440}.
Internet Explorer URL Search Hook
- GenericAskToolbar.dll loads into IE as a URL Search Hook named 'UrlSearchHook Class' with a class of {00000000-6E41-4FD3-8538-502F5495E5FC} in order to redirect unknown URL searches.
Internet Explorer Web Browser
- GenericAskToolbar.dll installs an IE Web Browser in Internet Explorer named 'Ask Toolbar' with a class of {D4027C7F-154A-4066-A1AD-4243D8127440}.
Startup File (All Users Run)
- updater.exe is loaded in the all users (HKLM) registry as a startup file name 'Updater.exe' which loads as "C:\Program Files\Ask.com\Updater\Updater.exe".
Network connections
- updater.exe connects to 165.254.35.120 (port 80).
- updater.exe connects to 63.116.243.51 (port 80).
- updater.exe connects to a23-67-242-105.deploy.akamaitechnologies.com (23.67.242.105 port 80).
- updater.exe connects to a23-67-242-107.deploy.akamaitechnologies.com (23.67.242.107 port 80).
- updater.exe connects to a23-67-242-33.deploy.akamaitechnologies.com (23.67.242.33 port 80).
- updater.exe connects to a23-67-242-40.deploy.akamaitechnologies.com (23.67.242.40 port 80).
- updater.exe connects to a23-67-242-57.deploy.akamaitechnologies.com (23.67.242.57 port 80).
- updater.exe connects to a23-67-250-91.deploy.akamaitechnologies.com (23.67.250.91 port 80).
Resource utilization averages
Show technical details
| updater.exe |
| Memory: | 3.63 MB | |
| Total CPU: | 0.1111757247% | |
| Kernel CPU: | 0.05682382% | |
| User CPU: | 0.05435190% | |
| CPU cycles/sec: | 1,851,160 | |
| Switches/sec: | 4 | |
| I/O reads/min: | 167 Bytes | |
| I/O writes/min: | 62 Bytes | |
How do I remove Support.com Toolbar?
You can uninstall Support.com Toolbar from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Support.com Toolbar, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Support.com Toolbar.
- If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.
How do I reset my web browser?
If your web browser homepage and search settings have been modfied by Support.com Toolbar you can restore them to their previous default settings.
Microsoft Internet Explorer
- Open Internet Explorer and click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
- The changes will take effect the next time you open IE.
Mozilla Firefox
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
- To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
Google Chrome
- Open Chrome and click the Chrome menu on the browser toolbar.
- Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
- When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
- Restart Google Chrome.
OS VERSIONS
Win 7 (SP1) 59%
Win Vista 0%
|
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HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
|
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USER ACTIONS
 |
Uninstall it 81%
Keep it 19%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
61.95% |
|
| Windows Vista |
18.29% |
|
| Windows XP |
15.85% |
|
| Windows 10 |
3.90% |
|
Which OS releases does it run on? |
| Windows 7 Home Premium |
51.24% |
|
| Microsoft Windows XP |
15.35% |
|
| Windows Vista Home Premiu... |
12.62% |
|
| Windows 7 Professional |
5.69% |
|
| Windows Vista Home Basic |
4.95% |
|
| Windows 7 Ultimate |
3.96% |
|
Geography
67.42% of installs come from the United States
Which countries install it?
| United States |
67.42% |
| United Kingdom |
7.28% |
| Canada |
2.77% |
| Belgium |
1.73% |
| Israel |
1.73% |
| Australia |
1.56% |
| Sweden |
1.39% |
| Iran |
1.39% |
| Hungary |
1.04% |
| Ireland |
1.04% |
| Germany |
1.04% |
| Netherlands |
0.87% |
| Finland |
0.69% |
| Russia |
0.69% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
28.08% |
|
| Dell |
27.69% |
|
| Acer |
17.69% |
|
| Toshiba |
13.85% |
|
| GIGABYTE |
3.08% |
|
| American Megatrends |
2.31% |
|
| Lenovo |
2.31% |
|
| ASUS |
1.92% |
|
| Intel |
1.15% |
|
| Samsung |
1.15% |
|
| Sony |
0.77% |
|
Common models |
| Dell Inspiron 1545 |
3.70% |
|
| HP Pavilion dv6 Notebook ... |
3.70% |
|
| HP Pavilion dv7 Notebook ... |
2.47% |
|
| HP G71 Notebook PC |
2.47% |
|
| eMachines EL1352 |
2.47% |
|
| Hewlett-Packard Compaq Pr... |
2.47% |
|
About Ask.com
Ask focuses on search traffic through various methods, the number being installation of its toolbars through a lot of bundle and rebrand programs.
Publisher URL: www.ask.com