84,285,534 programs installed

Should I remove ServiceSupportTool?

What percent of users and experts removed it?
12% remove it88% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Reach 0.0013%


4.75.0003 8.00%
4.74.0000 12.00%
4.72.0000 20.00%
4.63.0000 16.00%
4.52.0000 16.00%
4.22.0000 4.00%
4.04.0000 8.00%
3.35.0000 8.00%
3.22.0000 4.00%
3.11.0000 4.00%

Other programs by Canon


Remove ServiceSupportTool
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ServiceSupportTool is a software program developed by Canon. The most common release is 4.72.0000, with over 98% of all installations currently using this version. The setup package generally installs about 18 files and is usually about 21.47 MB (22,514,501 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 53% of users of ServiceSupportTool come from the United States, it is also popular in India and Italy.

Program detailsProgram details

URL: www.usa.canon.com
Installation folder: C:\Canon\ServiceSupportTool\
Uninstaller: MsiExec.exe /X{30D084BB-7535-487B-AB5A-D910698F5F83}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 21.47 MB

Program filesFiles installed by ServiceSupportTool

  • DLM10.exe - ServiceSupportTool DLM10 (DLM10 v4.72_000)
  • DLM20.exe - ServiceSupportTool DLM20 (DLM20 v4.72_000)
  • Bpchost.exe - ServiceSupportTool DLM0 (ServiceSupportTool DLM0 v4.72_000)
  • Dlm2.exe - ServicSupportTool DLM7 (Service Support Tool DLM2 v3.31)
  • DLM7.exe - ServiceSupportTool DLM7 v4.65
  • DLM8.exe - ServicSupportTool DLM8 (ServiceSupportTool DLM8 v3.34)
  • DLM3.exe - Service Support Tool
  • DLM4.exe
  • DLM5.exe
  • DLM6.exe
  • DLM1.EXE - ServiceSupportTool (Service Support Tool DLM1 v3.11)
  • DLM1U.EXE - Service Support Tool DLM1u v3.11
  • USBAcc.dll (by NIIGATA CANOTEC Co,Inc) - USB Win32 Access Helper( For STEI USB Class Driver ) (USB Win32 Access Helper)
  • USBAdpAcc.dll (by NIIGATA CANOTEC Co,Inc) - USB-10 Cable Win32 Access Helper
  • BitroAcc.dll (by CANOTEC Co,Inc) - BiTronic/V Win32 Access Helper

How do I remove ServiceSupportTool?

Quickly and completely remove ServiceSupportTool from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall ServiceSupportTool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ServiceSupportTool, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ServiceSupportTool.

Win 7 (SP1) 54%
Win 7 4%
Uninstall it 12%
Keep it 88%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 57.69%
Windows 10 26.92%
Windows XP 11.54%
Windows Vista 3.85%
Which OS releases does it run on?
Windows 7 Professional 32.00%
Windows 7 Ultimate 12.00%
Microsoft Windows XP 12.00%
Windows 10 Pro 8.00%
Windows 8 Pro 8.00%
Windows 7 Enterprise 8.00%

Distribution by countryGeography

52.63% of installs come from the United States
Which countries install it?
  United States 52.63%
  India 10.53%
  Italy 10.53%
  France 5.26%
  Germany 5.26%
  Croatia 5.26%
  Taiwan 2.63%
  CM 2.63%
  Romania 2.63%
  Canada 2.63%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 32.00%
Hewlett-Packard 28.00%
Lenovo 20.00%
Samsung 4.00%
American Megatrends 4.00%
Intel 4.00%
Acer 4.00%
Common models
Dell Latitude D630 9.09%
HP Compaq 8100 Elite CMT ... 9.09%
Dell Vostro 470 4.55%
Samsung R510/P510 4.55%
LENOVO 62742JG 4.55%
LENOVO 2537DW9 4.55%

About Canon

Canon is a manufacture of imaging and optical products, including cameras, camcorders, photocopiers, steppers and computer printers.
Publisher URL: www.canon.com


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