Should I remove RemoteCall?
What percent of users and experts removed it?
2% remove it98% keep it
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0008%
Versions
Version | Distribution |
6.0.18.8 |
6.67% |
|
6.0.13.0 |
6.67% |
|
5.4.2.16 |
33.33% |
|
5.3.0.0 |
26.67% |
|
5.2.0.0 |
26.67% |
|
Other programs by RSUPPORT
RemoteCall
from RSUPPORT
Overview
RemoteCall is a program developed by RSUPPORT. The most used version is 5.4.2.16, with over 98% of all installations currently using this version. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 83 files and is usually about 47.46 MB (49,766,698 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 71% of users of RemoteCall come from the United States, it is also popular in Korea and Japan.
Program details
URL: www.rsupport.com
Help link: www.remotecall.net
Installation folder: C:\Program Files\RSUPPORT\RemoteCall\
Uninstaller: MsiExec.exe /X{FDFADA4D-80F1-4485-A531-A70B9277CA6B}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 47.46 MB
Files installed by RemoteCall
-
rclogmgr.exe - Rsupport RCLogMgr MFC Application
-
crrpt.dll - Crash Dump Report Library Module
-
rcseng5u.dll - RemoteCall Reverse Engine Module
-
rscutil.dll - Rsupport Common Runtime Library
-
librsskinu.dll - Rsupport Skined Dialog Library
-
RemoteSupportPlayeru.exe - Rsupport Remote Support Player (Remote Support Player)
-
RCReport.exe - Rsupport RemoteControl Report (Rsupport RemoteCall Report)
-
RemoteCamu.exe - Rsupport RemoteControl Viewer
-
rsautoup.exe - Rsupport RSAutoUp Application
-
ControlToolu.dll - Rsupport ControlTool Library
-
rcdrwmgr.exe - Rsupport RemoteCall Client (RemoteCall Client Draw Manager)
-
rcsinfou.dll - Rsupport RCSysInfo Library (RCSysInfo DLL)
-
Agentu.exe - Rsupport RemoteCall Agent
-
Agentu2.exe
-
keyhooks.dll - Rsupport Key Hook Library
-
librsutility.dll - Rsupport Runtime Library
-
librsutilityu.dll
-
rcproclu.dll - Rsupport RCProcL Library (RCProcL DLL)
-
RCSViewu.dll - Rsupport RCSView Library
-
rcview50u.dll - Rsupport RCView Library
-
rcview50u_60.dll
-
RsPrinter.dll - RSupport Remote Printer (RsPrinter U)
-
RsPrinterA.dll - RsPrinter A
-
rimage.dll - Rsupport Image Library
-
logreport.exe - LogReport Application
-
rsautoup.dll - Rsupport RSAutoUp DLL
-
rcdndu.dll - Rsupport RDND Module
-
rcloglib.dll - Rsupport Log Library
-
Chatu.exe - Rsupport LiveChat
-
rskeyhku.dll - rsupport rskeyhku (rskeyhku)
-
comnctrl.dll - Rsupport Library
-
RsGdipls.dll - Remote Support (GDI+ helper)
-
npzendeskplugin.dll - ZendeskPlugin
-
ash32.dll - Rsupport ash (Hooking module for application share.)
-
ash64.dll
-
fplylib.dll - FPLY Library
-
raaescrypt.dll - Rasescrypt (Raaescrypt)
-
rsencrypt.dll - RSEncrypt
-
cr5.dll - CR5
-
drvi.dll - drvi
-
appsmscall.dll
-
libyuv.dll
-
psieng.dll
-
avcodec-53.dll
-
avcodec-54.dll
-
avutil-51.dll
-
avutil-52.dll
-
rc45.dll
Behaviors exhibited
Mozilla Plugin
- npZendeskPlugin.dll is loaded into Mozilla Firefox under the product name 'www.rsupport.com/ZendeskPlugin' with a plugin key of 'www.rsupport.com/ZendeskPlugin'.
Windows Firewall Allowed Program
- rsautoup.exe is added as a firewall exception for 'C:\Program Files\Samsung\Remote PC\rsautoup_.exe'.
How do I remove RemoteCall?
You can uninstall RemoteCall from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program RemoteCall, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove RemoteCall.
How do I reset my web browser?
If your web browser homepage and search settings have been modfied by RemoteCall you can restore them to their previous default settings.
Microsoft Internet Explorer
- Open Internet Explorer and click the Tools button, and then click Internet options.
- Click the Advanced tab, and then click Reset. Select the Delete personal settings check box if you would also like to remove search providers, Accelerators and home pages. When Internet Explorer finishes applying default settings, click Close, and then click OK.
- The changes will take effect the next time you open IE.
Mozilla Firefox
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu and select Troubleshooting Information.
- To continue, click Reset Firefox in the confirmation window that opens. It will close and be reset.
- When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
Google Chrome
- Open Chrome and click the Chrome menu on the browser toolbar.
- Select Settings. In the "Search" section, click Manage search engine. Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default. Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.
- When the "Show Home button" checkbox is selected, a web address appears below it. If you want the Homepage button to open up a different webpage, click Change to enter a link.
- Restart Google Chrome.
OS VERSIONS
Win 7 (SP1) 53%
Win 10 47%
|
|
HOW DOES IT RUN?
 |
Plugs into Mozilla Firefox
|
|
|
USER ACTIONS
 |
Uninstall it 2%
Keep it 98%
|
|
Windows
Which Windows OS versions does it run on?
Windows 7 |
53.33% |
|
Windows 10 |
46.67% |
|
Which OS releases does it run on? |
Windows 7 Professional |
20.00% |
|
Windows 7 Ultimate |
20.00% |
|
Windows 8 |
13.33% |
|
Windows 10 Pro |
13.33% |
|
Windows 8.1 Pro |
6.67% |
|
Windows 10 Home Single La... |
6.67% |
|
Geography
71.43% of installs come from the United States
Which countries install it?
United States |
71.43% |
Korea |
17.86% |
Japan |
10.71% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
Dell |
25.00% |
|
Samsung |
25.00% |
|
NEC |
25.00% |
|
Hewlett-Packard |
16.67% |
|
ASUS |
8.33% |
|
Common models |
NEC PC-MK32MBZEG |
15.38% |
|
Samsung Samsung DeskTop S... |
7.69% |
|
NEC PC-VK26TXZCG |
7.69% |
|
Dell Vostro 3460 |
7.69% |
|
LG Electronics Inc. SD550... |
7.69% |
|
LENOVO 20287 |
7.69% |
|