84,488,480 programs installed

Should I remove RemoteCall?

What percent of users and experts removed it?
2% remove it98% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach 0.0008%


VersionDistribution 6.67% 6.67% 33.33% 26.67% 26.67%



RemoteCall is a program developed by RSUPPORT. The most used version is, with over 98% of all installations currently using this version. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 83 files and is usually about 47.46 MB (49,766,698 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 71% of users of RemoteCall come from the United States, it is also popular in Korea and Japan.

Program detailsProgram details

URL: www.rsupport.com
Help link: www.remotecall.net
Installation folder: C:\Program Files\RSUPPORT\RemoteCall\
Uninstaller: MsiExec.exe /X{FDFADA4D-80F1-4485-A531-A70B9277CA6B}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 47.46 MB

Program filesFiles installed by RemoteCall

  • rclogmgr.exe - Rsupport RCLogMgr MFC Application
  • crrpt.dll - Crash Dump Report Library Module
  • rcseng5u.dll - RemoteCall Reverse Engine Module
  • rscutil.dll - Rsupport Common Runtime Library
  • librsskinu.dll - Rsupport Skined Dialog Library
  • RemoteSupportPlayeru.exe - Rsupport Remote Support Player (Remote Support Player)
  • RCReport.exe - Rsupport RemoteControl Report (Rsupport RemoteCall Report)
  • RemoteCamu.exe - Rsupport RemoteControl Viewer
  • rsautoup.exe - Rsupport RSAutoUp Application
  • ControlToolu.dll - Rsupport ControlTool Library
  • rcdrwmgr.exe - Rsupport RemoteCall Client (RemoteCall Client Draw Manager)
  • rcsinfou.dll - Rsupport RCSysInfo Library (RCSysInfo DLL)
  • Agentu.exe - Rsupport RemoteCall Agent
  • Agentu2.exe
  • keyhooks.dll - Rsupport Key Hook Library
  • librsutility.dll - Rsupport Runtime Library
  • librsutilityu.dll
  • rcproclu.dll - Rsupport RCProcL Library (RCProcL DLL)
  • RCSViewu.dll - Rsupport RCSView Library
  • rcview50u.dll - Rsupport RCView Library
  • rcview50u_60.dll
  • RsPrinter.dll - RSupport Remote Printer (RsPrinter U)
  • RsPrinterA.dll - RsPrinter A
  • rimage.dll - Rsupport Image Library
  • logreport.exe - LogReport Application
  • rsautoup.dll - Rsupport RSAutoUp DLL
  • rcdndu.dll - Rsupport RDND Module
  • rcloglib.dll - Rsupport Log Library
  • Chatu.exe - Rsupport LiveChat
  • rskeyhku.dll - rsupport rskeyhku (rskeyhku)
  • comnctrl.dll - Rsupport Library
  • RsGdipls.dll - Remote Support (GDI+ helper)
  • npzendeskplugin.dll - ZendeskPlugin
  • ash32.dll - Rsupport ash (Hooking module for application share.)
  • ash64.dll
  • fplylib.dll - FPLY Library
  • raaescrypt.dll - Rasescrypt (Raaescrypt)
  • rsencrypt.dll - RSEncrypt
  • cr5.dll - CR5
  • drvi.dll - drvi
  • appsmscall.dll
  • libyuv.dll
  • psieng.dll
  • avcodec-53.dll
  • avcodec-54.dll
  • avutil-51.dll
  • avutil-52.dll
  • rc45.dll

Program behaviorsBehaviors exhibited

Mozilla Plugin
  • npZendeskPlugin.dll is loaded into Mozilla Firefox under the product name 'www.rsupport.com/ZendeskPlugin' with a plugin key of 'www.rsupport.com/ZendeskPlugin'.
Windows Firewall Allowed Program
  • rsautoup.exe is added as a firewall exception for 'C:\Program Files\Samsung\Remote PC\rsautoup_.exe'.

How do I remove RemoteCall?

You can uninstall RemoteCall from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program RemoteCall, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove RemoteCall.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by RemoteCall you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win 7 (SP1) 53%
Win 10 47%
Plugs into Mozilla Firefox
Uninstall it 2%
Keep it 98%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 53.33%
Windows 10 46.67%
Which OS releases does it run on?
Windows 7 Professional 20.00%
Windows 7 Ultimate 20.00%
Windows 8 13.33%
Windows 10 Pro 13.33%
Windows 8.1 Pro 6.67%
Windows 10 Home Single La... 6.67%

Distribution by countryGeography

71.43% of installs come from the United States
Which countries install it?
  United States 71.43%
  Korea 17.86%
  Japan 10.71%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 25.00%
Samsung 25.00%
NEC 25.00%
Hewlett-Packard 16.67%
ASUS 8.33%
Common models
Samsung Samsung DeskTop S... 7.69%
Dell Vostro 3460 7.69%
LG Electronics Inc. SD550... 7.69%
LENOVO 20287 7.69%


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