84,488,480 programs installed

Should I remove Nortel Health Agent?

What percent of users and experts removed it?
4% remove it96% keep it
Overall Sentiment
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How common is it?
Reach 0.0001%


5.3.0 50.00%
5.2.5 50.00%

Nortel Health Agent

What is Nortel Health Agent?  (from Nortel Networks)

Microsoft Network Access Protection (NAP) delivers a new set of operating system componentsthat provide a platform for protected access to private networks. The NAP platform provides anintegrated way of detecting the state of a network client that is attempting to connect to a networkand restricting the access of the n...  Read more


Nortel Health Agent is a program developed by Nortel Networks. The most used version is 5.3.0, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 10 files. A majority of the PCs this is running on, most OS versions are Windows 7 (SP1). While about 80% of users of Nortel Health Agent come from the United States, it is also popular in Egypt.

Program detailsProgram details

URL: www.nortel.com
Help link: www.nortel.com/support
Installation folder: C:\Program Files\Nortel\Nortel Health Agent\
Uninstaller: MsiExec.exe /X{B37AF5BB-85A2-4F37-B1B5-FE7EAF7AE16E}
(The Windows Installer is used for the installation, maintenance, and removal.)
Language: English (United States)

Program filesFiles installed by Nortel Health Agent

  • CueAgent_srv.exe - Nortel Health Agent (JavaServ Application)
  • TG_EC.exe - Nortel Health Agent NAP EC
  • TG_SHA.exe - Nortel Health Agent NAP SHA
  • TGSens.dll
  • TGStartupSync.dll - TunnelGuard (TG Startup Synchronizer)
  • AVManagerUnified.dll (by OPSWAT)
  • CueAgent_svr.dll
  • FWManager.dll (by OPSWAT)
  • TG_NAPjni.dll

Program behaviorsBehaviors exhibited

  • CueAgent_srv.exe runs as a service named 'Nortel Health Agent' (tunnelguardservice) "Nortel Health Agent Service".

How do I remove Nortel Health Agent?

You can uninstall Nortel Health Agent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Nortel Health Agent, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Nortel Health Agent.

Windows Service? Yes
(Installs a service)
Uninstall it 4%
Keep it 96%
Windows 7 (SP1)

Distribution by countryGeography

80.00% of installs come from the United States
Which countries install it?
  United States 80.00%
  Egypt 20.00%


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