84,488,480 programs installed

Should I remove HelpSpot?

What percent of users and experts removed it?
4% remove it96% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
United States Rank #49,453
Reach 0.0004%


06.02.3000 62.50%
6.1 37.50%



HelpSpot is a program developed by Gateway. The most used version is 06.02.3000, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 24 files and is usually about 1.29 MB (1,349,632 bytes). selfupdate.exe is the automatic update component of the software designed to download and apply new updates should new versions be released. A majority of the PCs this is running on, most OS versions are Windows XP. The distribution of this has mostly been seen in the United States.

Program detailsProgram details

URL: www.gateway.com
Help link: www.gateway.com/support/default.asp
Installation folder: C:\winnt\inf
Uninstaller: MsiExec.exe /I{F1FBF021-B965-42D3-BF63-D7A121B5490D}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 1.29 MB
Language: English (United States)

Program filesFiles installed by HelpSpot

  • admparse.dll (by Microsoft) - Microsoft(R) Windows (R) 2000 Operating System (IEAK Global Policy Template Parser)
  • custwiz.exe (by Microsoft) - Microsoft Office Custom Installation Wizard (Microsoft Office Custom Installation Wizard.)
  • global.js
  • hpbasicdetection3.dll (by Hewlett-Packard) - HP Diagnostics Program - Product Identification (HPBasicDetection Library)
  • hpediag.dll (by Hewlett-Packard) - HP eDiagnostic Support Objects (Diagnostic objects for HP eDiags)
  • hpesupport.dll - HP eSupport Diagnostics (HP eSupport Tool)
  • hpscripting.dll - HPScripting
  • hpufunction.dll - HP Software Update (HP Update Functions)
  • hpwucli.exe - HP Software Update Client
  • hpwuschd2.exe (by Hewlett-Packard Development Company, L.P) - hp digital imaging (Hewlett-Packard Product Assistant)
  • ieak5cd.exe - Win32 Cabinet Self-Extractor
  • internetutil.dll - HP Internet Util
  • langver.exe - Microsoft Office 2000 (Microsoft Office 2000 Language Selection Tool)
  • msvbvm60.dll - Visual Basic (Visual Basic Virtual Machine)
  • oclean9.dll - Microsoft Office Removal Wizard (Microsoft Office Removal Wizard Library)
  • ocw_cpyf.dll - Microsoft Office Custom Installation Wizard CustomActions for copying AddedContent files and UserSettings operations.
  • offcln9.exe
  • poledit.exe - Microsoft(R) Windows NT(TM) Operating System (PolEdit)
  • proflwiz.exe - Microsoft Office Profile Wizard (Microsoft Office Profile Wizard.)
  • rulesengine.dll - HPRulesEngine (HP Rules Processing Engine)
  • selfupdate.exe - SelfUpdate Application
  • softwareupdate.dll - HP Update Resources
  • unbind.exe
  • unicows.dll - Microsoft (R) Windows (R) 95, Windows (R) 98, and Windows (R) Millennium Operating Systems (Microsoft Layer for Unicode on Win9x Systems (MSLU))

Program behaviorsBehaviors exhibited

Startup File (All Users Run)
  • hpwuschd2.exe is loaded in the all users (HKLM) registry as a startup file name 'HP Software Update' which loads as C:\Program Files\HP\HP Software Update\HPWuSchd2.exe.
Windows Firewall Allowed Program
  • hpwucli.exe is added as a firewall exception for 'C:\Program Files\HP\HP Software Update\HPWUCli.exe'.

Program resource utilizationResource utilization averages

Memory:592 KB
21.09 MB average
Total CPU:0.0022540238%
0.031193% average
Kernel CPU:0.00112701%
0.016088% average
User CPU:0.00112701%
0.015104% average

How do I remove HelpSpot?

You can uninstall HelpSpot from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HelpSpot, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HelpSpot.

Automatically starts? Yes
(Found in the run registry)
Uninstall it 4%
Keep it 96%

Distribution by countryGeography

100.00% of installs come from the United States
Which countries install it?
  United States 100.00%

About Gateway

Gateway (acquired by Acer Inc.
Publisher URL: www.gateway.com


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