84,488,480 programs installed

Should I remove Epson Customer Participation?

What percent of users and experts removed it?
60% remove it40% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #668
United States Rank #277
Reach 1.0144%
Lifespan of installation (until removal)
< 16.68 days
492.08 days >
Average installed length: 258.55 days


VersionDistribution 10.27% 9.41% 4.86% 0.10% 1.29% 35.51% 38.56%

Other programs by SEIKO EPSON

Epson Customer Participation

What is Epson Customer Participation?

Epson Customer Participation Program is a software application that provides customers the ability to participate in market research designed to improve Epson products and experiences, and various programs with benefits such as special offers, awards and enhanced technical support. This program will prompt users to report problems and issues encountered on their HP machine should they arise for which Epson uses this information to develop, test and release patches and fixes for the reported issues. It is optional software.


The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The primary executable is named epcp.exe. The setup package generally installs about 8 files and is usually about 767 KB (785,408 bytes).
Epson Customer Participation has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.

Program detailsProgram details

URL: www.epson.com
Installation folder: C:\Program Files\epson\epsoncustomerparticipation
Uninstaller: MsiExec.exe /X{814FA673-A085-403C-9545-747FC1495069}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 767 KB
Language: English (United States)

Program filesFiles installed by Epson Customer Participation

Program executable:epcp.exe
Name:Epson Customer Participation
Path:C:\Program Files\epson\epsoncustomerparticipation\epcp.exe
Additional files:
  • ebpd4fax.dll - EPSON Bi-directional Printer (EBPD4FAX x64)
  • epcpu.exe - Epson Customer Participation
  • e_dge321.dll - E_DGE321 (Epson Color Printing System)
  • e_dge641.dll - E_DGE641

Program behaviorsBehaviors exhibited

  • epcp.exe runs as a service named 'EpsonCustomerParticipation' (EpsonCustomerParticipation).

Program resource utilizationResource utilization averages

Memory:7.02 MB
21.09 MB average
Total CPU:0.0001350877%
0.031193% average
Kernel CPU:0.00003800%
0.016088% average
User CPU:0.00009709%
0.015104% average
CPU cycles/sec:2,805,929
8,062,084 average
70 average
I/O reads/min:1005.91 KB
435.61 KB average
I/O writes/min:3.58 KB
105.02 KB average

How do I remove Epson Customer Participation?

You can uninstall Epson Customer Participation from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Epson Customer Participation, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Epson Customer Participation.

Win 7 (SP1) 53%
Win 7 0%
Windows Service? Yes
(Installs a service)
Uninstall it 60%
Keep it 40%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 55.16%
Windows 10 36.59%
Windows Vista 5.40%
Windows XP 2.84%
Windows Server 2003 0.02%
Which OS releases does it run on?
Windows 7 Home Premium 35.49%
Windows 8.1 12.06%
Windows 10 Home 10.64%
Windows 7 Professional 9.85%
Windows 7 Ultimate 7.43%
Windows Vista Home Premiu... 4.43%

Distribution by countryGeography

85.88% of installs come from the United States
Which countries install it?
  United States 85.88%
  Canada 3.28%
  Brazil 2.99%
  Mexico 1.32%
  Colombia 0.85%
  Argentina 0.84%
  Peru 0.66%
  United Kingdom 0.52%
  Ecuador 0.51%
  Australia 0.48%
  Germany 0.32%
  Chile 0.28%
  Spain 0.28%
  Italy 0.22%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 30.50%
Dell 28.47%
Acer 11.78%
Toshiba 10.56%
ASUS 7.97%
Lenovo 4.07%
Samsung 2.93%
Intel 1.08%
Common models
HP Pavilion dv6 Notebook ... 5.42%
HP Pavilion dv7 Notebook ... 4.56%
HP Pavilion g7 Notebook P... 3.77%
HP Pavilion g6 Notebook P... 2.92%
HP 2000 Notebook PC 2.90%
ASUS All Series 2.84%


Seiko Epson Corporation commonly known as Epson, is an electronics company that manufacturers computer printers, information and imaging related equipment and manufactures inkjet, laser printers, scanners, desktop computers, business, multimedia and home theatre projectors, industrial automation equipment, point of sale docket printers and cash registers, laptops, integrated circuits, LCD components and other associated electronic components.
Publisher URL: www.epson.com


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