Desktop Diagnostics Report
What is Desktop Diagnostics Report? (from Research In Motion)
The BlackBerry® device diagnostic test in the BlackBerry Monitoring Service console uses the diagnostic tool client that is located on a BlackBerry device to retrieve diagnostic data for the BlackBerry device. The diagnostic tool client is included in the latest BlackBerry® Device Software version. The BlackBerry Monit... Read more
Overview
Desktop Diagnostics Report is a program developed by Research In Motion. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is Rim.Desktop.DiagnosticsReport.exe. The software installer includes 42 files and is usually about 62.05 MB (65,063,275 bytes). Rim.Desktop.AutoUpdate.exe is the automatic update component of the software designed to download and apply new updates should new versions be released. In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 31% of users of Desktop Diagnostics Report come from Indonesia, it is also popular in South Africa and NG.
Program details
URL: docs.blackberry.com/en/admin/deliverables/12041/BB_device_diagnostic_test_434106_11.jsp
Installation folder: C:\Program Files\Research In Motion\BlackBerry Desktop\
Uninstaller: MsiExec.exe /I{A33F0736-36E7-4C62-B9CB-1C61BFED3CA5}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 62.05 MB
Language: English (United States)
Files installed by Desktop Diagnostics Report
| Program executable: | Rim.Desktop.DiagnosticsReport.exe |
| Name: | BlackBerry Desktop Software |
| Rim.Desktop.DiagnosticsReport |
| Path: | C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.DiagnosticsReport.exe |
| MD5: | 31f034ab2c8248e685d101fc8102a114 |
Additional files:
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Rim.Desktop.AutoUpdate.exe - BlackBerry Desktop Software (Rim.Desktop.AutoUpdate)
-
Rim.Desktop.DiagnosticsReport.exe - Rim.Desktop.DiagnosticsReport
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Rim.Desktop.exe
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Rim.Desktop.HttpServerSetup.exe - Rim.Desktop.HttpServerSetup
-
CE.dll - Research In Motion CE (BlackBerry Cryptographic DLL)
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Rim.Common.Filesystem.dll - Rim.Common.Filesystem
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BlackBerryModemConfiguration.exe - RIM Desktop Platform (BlackBerryModemConfiguration)
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DeviceSupportDll.dll - DeviceSupport
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libBBLaunchAgent.dll - RIMBBLaunchAgent DLL (Launch Agent Service DLL)
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MailServerMAPI.dll - MAPI MailServer Interface
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MailServerMAPIProxy32.exe - MailServerMAPIProxy MailServer
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MailServerMAPIProxy64.exe
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MailServerNotes.dll - Notes Desktop Interface
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MailServerRes.dll - MailServer Resources
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MAPIProxy32.dll
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MAPIProxy64.dll
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Rim.Common.Utilities.dll - Rim.Common.Utilities
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Rim.Desktop.AutoUpdate.UpgradeXMLParser.dll - Upgrade XML parser
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Rim.Desktop.AutoUpdate.Utilities.dll - Auto Update Utilities
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Rim.Desktop.Common.dll - ApplicationFramework
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Rim.Desktop.Services.Native.dll - Native Desktop Services
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Rim.Desktop.Services.Device.HttpControlChannel.dll - HttpControlChannel
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Rim.Desktop.Services.Common.dll - Utilities
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log4net.dll (by The Apache Software Foundation) - log4net (log4net for .NET Framework 2.0)
Behaviors exhibited
Scheduled Task
- Rim.Desktop.exe is scheduled as a task with the class '{EB93F723-F91C-424F-886C-D9BF973046DC}' (runs on registration).
Startup File (User Run)
- Rim.Desktop.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'BlackBerry Desktop Software' and executes as C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe.
Startup File (User Run Once)
- Rim.Desktop.exe is loaded once in the current user (HKCU) registry as a startup file name 'DesktopMgr.exe' which loads as C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe.
2 Windows Firewall Allowed Programs
- Rim.Desktop.exe is added as a firewall exception for 'C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe'.
- Rim.Desktop.AutoUpdate.exe is added as a firewall exception for 'C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.AutoUpdate.exe'.
Resource utilization averages
Show technical details
| Rim.Desktop.AutoUpdate.exe |
| Memory: | 38.47 MB | |
| Total CPU: | 0.0006257127% | |
| Kernel CPU: | 0.00012191% | |
| User CPU: | 0.00050380% | |
| Switches/sec: | 4 | |
| Rim.Desktop.exe |
| Memory: | 128.24 MB | |
| Total CPU: | 0.0026052404% | |
| Kernel CPU: | 0.00063432% | |
| User CPU: | 0.00197092% | |
| CPU cycles/sec: | 123,750,768 | |
| Switches/sec: | 21 | |
| I/O reads/min: | 1.9 MB | |
| I/O writes/min: | 56.1 KB | |
How do I remove Desktop Diagnostics Report?
You can uninstall Desktop Diagnostics Report from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Desktop Diagnostics Report, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Desktop Diagnostics Report.
OS VERSIONS
Win 7 (SP1) 47%
Win 7 2%
|
|
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 7%
Keep it 93%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
61.70% |
|
| Windows 10 |
27.66% |
|
| Windows XP |
8.51% |
|
| Windows Server 2003 |
2.13% |
|
Which OS releases does it run on? |
| Windows 7 Ultimate |
25.53% |
|
| Windows 7 Home Premium |
21.28% |
|
| Windows 7 Professional |
14.89% |
|
| Microsoft Windows XP |
10.64% |
|
| Windows 10 Pro |
6.38% |
|
| Windows 10 Home |
4.26% |
|
Geography
31.11% of installs come from Indonesia
Which countries install it?
| Indonesia |
31.11% |
| South Africa |
15.56% |
| NG |
11.11% |
| United States |
8.89% |
| Pakistan |
4.44% |
| Saudi Arabia |
4.44% |
| Canada |
2.22% |
| Spain |
2.22% |
| United Kingdom |
2.22% |
| Israel |
2.22% |
| India |
2.22% |
| Iran |
2.22% |
| Luxembourg |
2.22% |
| Netherlands |
2.22% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
22.50% |
|
| Acer |
22.50% |
|
| ASUS |
15.00% |
|
| Dell |
12.50% |
|
| GIGABYTE |
10.00% |
|
| Toshiba |
5.00% |
|
| Lenovo |
5.00% |
|
| Samsung |
2.50% |
|
| Intel |
2.50% |
|
| American Megatrends |
2.50% |
|
Common models |
| ASUSTeK UX32VD |
5.13% |
|
| BIOSTAR Group G41-M7 |
5.13% |
|
| TOSHIBA Satellite L655 |
5.13% |
|
| TOSHIBA Satellite M305 |
2.56% |
|
| TOSHIBA SATELLITE C660 |
2.56% |
|
| ASUSTeK X45U |
2.56% |
|
About Research In Motion
Research In Motion Limited (RIM) is a Canadian telecommunication company known as the developer of the BlackBerry smartphone and tablet.
Publisher URL: www.rim.com