84,488,480 programs installed

Should I remove Connected Backup/PC Agent?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #40,987
United States Rank #26,903
Reach 0.0023%


VersionDistribution 4.35%
8.5.1 30.43%
8.5 23.91%
8.4 30.43%
8.2.6505 2.17%
8.2.6002 2.17%
8.2.2809 4.35%
8.2.1116 2.17%

Connected Backup/PC Agent


Connected Backup/PC Agent is a program developed by Iron Mountain. The most used version is 8.5.1, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 33 files and is usually about 751.22 MB (787,714,537 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows XP. While about 81% of users of Connected Backup/PC Agent come from the United States, it is also popular in Australia and Israel.

Program detailsProgram details

Help link: css.wdf.sap.corp/itibc/default.htm?~bcsm10-themkext=0000043787
Installation folder: C:\Program Files\Iron Mountain\Connected BackupPC\
Uninstaller: MsiExec.exe /X{393E4C89-67E9-43BF-AD29-94D19F7624F7}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 751.22 MB
Language: English (United States)

Program filesFiles installed by Connected Backup/PC Agent

  • CBMail.dll - Connected Online Backup (CBMail)
  • CBMail_x64.dll
  • CBUtil.dll
  • CompoundFileAnalyzer.exe - CompoundFileAnalyzer
  • CompoundFileAnalyzer_x64.exe
  • AgentService.exe - Connected Backup/PC (Agent Service Module)
  • CBMail_Mapi.dll - CBMail_Mapi
  • CBMail_Mapi_x64.dll
  • CBMail_Notes.dll - CBMail_Notes
  • nCBMailE.dll - nCBMailE
  • nCBMailT.dll - nCBMAILT
  • UpdateConfiguration.exe - UpdateConfiguration (Upgrade Utility)
  • UpdateProfile.exe - UpdateProfile (UpdateProfile Utility)
  • VssRequestor.exe - VssRequestor
  • GetSettings.exe - GetSettings (GetSettings Utility)
  • Activate.exe - Activate
  • Retrieve.exe - Retrieve (Retrieve Utility)
  • Agent.exe - AgentUI (Agent User Interface)
  • Recover.exe - Recover (Recover Utility)
  • Backup.exe - Backup (Backup Utility)

Program behaviorsBehaviors exhibited

  • AgentService.exe runs as a service named 'AgentService' (AgentService) "AgentService".
Startup File (All Users Run)
  • Agent.exe is loaded in the all users (HKLM) registry as a startup file name 'AgentUiRunKey' which loads as "C:\Program Files\Iron Mountain\Connected BackupPC\Agent.exe" -ni -sss -e httC://localhosC:16386/.
2 Windows Firewall Allowed Programs
  • AgentService.exe is added as a firewall exception for '%ProgramFiles(x86)%\Iron Mountain\Connected BackupPC\AgentService.exC:*:EnableC:Connected Backup Agent'.
  • Agent.exe is added as a firewall exception for '%ProgramFiles(x86)%\Iron Mountain\Connected BackupPC\Agent.exC:*:EnableC:Connected Backup Agent'.

Program resource utilizationResource utilization averages

Memory:20.89 MB
21.09 MB average
Total CPU:0.0000340106%
0.031193% average
Kernel CPU:0.00001371%
0.016088% average
User CPU:0.00002030%
0.015104% average
CPU cycles/sec:5,070,614
8,062,084 average
I/O reads/min:593.74 KB
435.61 KB average
I/O writes/min:18.08 KB
105.02 KB average
Memory:73.84 MB
Total CPU:0.0000576832%
Kernel CPU:0.00002669%
User CPU:0.00003099%
CPU cycles/sec:26,690,279
I/O reads/min:1.12 KB
I/O writes/min:5 Bytes

How do I remove Connected Backup/PC Agent?

You can uninstall Connected Backup/PC Agent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Connected Backup/PC Agent, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Connected Backup/PC Agent.

Win 7 (SP1) 76%
Win 7 9%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 8%
Keep it 92%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 84.78%
Windows XP 15.22%
Which OS releases does it run on?
Windows 7 Enterprise 58.70%
Windows 7 Professional 15.22%
Microsoft Windows XP 15.22%
Windows 7 Home Premium 6.52%
Windows 7 Ultimate 4.35%

Distribution by countryGeography

81.16% of installs come from the United States
Which countries install it?
  United States 81.16%
  Australia 2.90%
  Israel 2.90%
  Germany 2.90%
  Belgium 1.45%
  France 1.45%
  Mexico 1.45%
  OM 1.45%
  Canada 1.45%
  United Arab Emirates 1.45%
  United Kingdom 1.45%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 42.22%
Lenovo 35.56%
Hewlett-Packard 11.11%
Acer 4.44%
Toshiba 2.22%
Intel 2.22%
Alienware 2.22%
Common models
Dell Latitude E6410 9.09%
Dell Latitude E6230 6.82%
Dell Latitude E6320 4.55%
HP EliteBook 8440p 4.55%
Dell Latitude E6420 4.55%
Acer Aspire 5830T 4.55%


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