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Should I remove QuickBooks Online Backup Agent?

What percent of users and experts removed it?
1% remove it99% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Reach <0.001%


8.5.1 100.00%

QuickBooks Online Backup Agent


QuickBooks Online Backup Agent is a program developed by Iron Mountain. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The programs's main executable is Agent.exe and has been seen to consume an average CPU of less than one percent, and utilizes about 73.84 MB of memory. It also adds an icon to the Windows notifications area in order to provide access to the program. The software installer includes 21 files. A majority of the PCs this is running on, most OS versions are Windows 10.

Program detailsProgram details

Installation folder: C:\Program Files\QuickBooks Online Backup\
Uninstaller: MsiExec.exe /X{393E4C89-67E9-43BF-AD29-94D19F7624F7}
(The Windows Installer is used for the installation, maintenance, and removal.)

Program filesFiles installed by QuickBooks Online Backup Agent

Program executable:Agent.exe
Agent User Interface
Path:C:\Program Files\QuickBooks Online Backup\Agent.exe
Taskbar:Displays an icon in the notification area
Additional files:
  • CBUtil.dll - Connected Online Backup (CBMail)
  • AgentService.exe - Connected Backup (Agent Service Module)
  • Agent.exe - AgentUI (Agent User Interface)
  • Activate.exe
  • Backup.exe
  • CBMail.dll
  • CBMail_Mapi.dll
  • CBMail_Mapi_x64.dll
  • CBMail_Notes.dll
  • CBMail_x64.dll
  • CompoundFileAnalyzer.exe
  • CompoundFileAnalyzer_x64.exe
  • GetSettings.exe
  • nCBMailE.dll
  • jniwrap.dll (by MIIK, Ltd) - JNIWrapper (JNIWrapper Native Library)
  • fbclient.dll (by The Firebird Project)
  • ib_util.dll (by The Firebird Project)
  • jdic.dll (by JDesktop Integration Components (JDIC) Project)

Program behaviorsBehaviors exhibited

  • AgentService.exe runs as a service named 'AgentService' (AgentService) "AgentService".
Startup File (All Users Run)
  • Agent.exe is loaded in the all users (HKLM) registry as a startup file name 'AgentUiRunKey' which loads as "C:\Program Files\Iron Mountain\Connected BackupPC\Agent.exe" -ni -sss -e httC://localhosC:16386/.
2 Windows Firewall Allowed Programs
  • AgentService.exe is added as a firewall exception for '%ProgramFiles(x86)%\Iron Mountain\Connected BackupPC\AgentService.exC:*:EnableC:Connected Backup Agent'.
  • Agent.exe is added as a firewall exception for '%ProgramFiles(x86)%\Iron Mountain\Connected BackupPC\Agent.exC:*:EnableC:Connected Backup Agent'.

Program resource utilizationResource utilization averages

Memory:73.84 MB
21.09 MB average
Total CPU:0.0000576832%
0.031193% average
Kernel CPU:0.00002669%
0.016088% average
User CPU:0.00003099%
0.015104% average
CPU cycles/sec:26,690,279
8,062,084 average
I/O reads/min:1.12 KB
435.61 KB average
I/O writes/min:5 Bytes
105.02 KB average
Memory:20.89 MB
Total CPU:0.0000340106%
Kernel CPU:0.00001371%
User CPU:0.00002030%
CPU cycles/sec:5,070,614
I/O reads/min:593.74 KB
I/O writes/min:18.08 KB

How do I remove QuickBooks Online Backup Agent?

You can uninstall QuickBooks Online Backup Agent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program QuickBooks Online Backup Agent, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove QuickBooks Online Backup Agent.

Automatically starts? Yes
(Found in the run registry)
Uninstall it 1%
Keep it 99%
Windows 10


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