84,384,200 programs installed

Should I remove Cisco Agent Desktop?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #28,526
United States Rank #17,385
Reach 0.0054%


85.1.437 0.95%
85.1.417 9.52%
85.1.315 5.71%
85.1.312 10.48%
85.1.214 0.95%
85.1.111 0.95%
85.1.39 7.62%
85.1.21 2.86%
80.2.9 4.76%
76.1.8 1.90%
70.2.12 2.86%
66.1.54 11.43% 0.95% 0.95% 2.86% 12.38% 3.81% 2.86% 13.33% 0.95% 1.90%

Cisco Agent Desktop

Remove Cisco Agent Desktop
Powered by Reason Antivirus


Cisco Agent Desktop is a software program developed by Calabrio. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 170 files and is usually about 56.51 MB (59,257,917 bytes). The installed file SplkUpdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 83% of users of Cisco Agent Desktop come from the United States, it is also popular in United Kingdom and Italy.

Program detailsProgram details

URL: calabrio.com
Installation folder: C:\Program Files\Cisco\
Uninstaller: MsiExec.exe /X{191799F5-9B63-479F-91E1-33569ADD5053}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 56.51 MB

Program filesFiles installed by Cisco Agent Desktop

  • AgentWF.dll - Quality Management (AgentWF)
  • SplkUpdate.dll - SplkUpdate
  • SQMContactXMLParser.dll - SQMContactXMLParser
  • sqmservice.exe - SqmService
  • SQMUpload.dll - SQMUpload
  • UploadClient.dll - UploadClient
  • VoiceRecorder.dll - VoiceRecorder
  • ASPLib.dll - ASPLib
  • EditWmaTag.exe
  • QmDump.exe - SplkDump.exe
  • SplkSecurity.dll - SplkSecurity Dynamic Link Library
  • SplkSocket.dll - SplkSocket Dynamic Link Library
  • SplkStd.dll - SplkStd Library
  • Wav2Wma.exe - Wav2Wma Application

Program behaviorsBehaviors exhibited

  • sqmservice.exe runs as a service named 'Monitoring and Recording Desktop Recording Service' (ciCqmRecord).

How do I remove Cisco Agent Desktop?

Quickly and completely remove Cisco Agent Desktop from your computer by downloading Reason's ‘Should I Remove It?’ (click the button below).
Or, you can uninstall Cisco Agent Desktop from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Cisco Agent Desktop, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Cisco Agent Desktop.

Win 7 (SP1) 75%
Win XP 2%
Windows Service? Yes
(Installs a service)
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 78.10%
Windows 10 20.00%
Windows XP 1.90%
Which OS releases does it run on?
Windows 7 Professional 36.19%
Windows 7 Enterprise 33.33%
Windows 8.1 Enterprise 5.71%
Windows 7 Ultimate 4.76%
Windows 8.1 Pro 3.81%
Windows 7 Home Premium 3.81%

Distribution by countryGeography

82.82% of installs come from the United States
Which countries install it?
  United States 82.82%
  United Kingdom 2.45%
  Italy 2.45%
  Netherlands 1.84%
  Canada 1.23%
  Germany 1.23%
  United Arab Emirates 1.23%
  Australia 1.23%
  Singapore 1.23%
  France 0.61%
  Honduras 0.61%
  RS 0.61%
  Malaysia 0.61%
  Portugal 0.61%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 48.35%
Hewlett-Packard 25.27%
Lenovo 15.38%
Acer 6.59%
Toshiba 3.30%
Alienware 1.10%
Common models
Dell Latitude E6430 3.88%
Dell OptiPlex 3010 3.88%
HP EliteBook 8470p 2.91%
Dell OptiPlex 9010 2.91%
Dell OptiPlex 760 1.94%
HP ProBook 4530s 1.94%


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