84,488,480 programs installed

Should I remove CenturyLink QuickCare?

What percent of users and experts removed it?
22% remove it78% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #25,940
United States Rank #13,443
Reach 0.0065%
Lifespan of installation (until removal)
< 31.20 days
920.26 days >
Average installed length: 483.52 days


2.7.1111.1612 67.19%
2.7.1110.0100 28.91%
2.7.1106.1010 3.91%

Typically installed together

CenturyLink QuickCare 2.7

What is CenturyLink QuickCare?  (from CenturyLink)

Downloading QuickCare now will prepare you to troubleshoot a problem more effectively, should one occur. With QuickCare installed, you can access diagnostics with or without an Internet connection. Fix many Internet and e-mail problems with just the click of your mouse. Safeguard your application settings to they ca...  Read more


CenturyLink QuickCare 2.7 is a program developed by CenturyLink. The most used version is 2.7.1111.1612, with over 98% of all installations currently using this version. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 19 files and is usually about 8.77 MB (9,191,221 bytes). sprtupdate.dll is the automatic update component of the software designed to download and apply new updates should new versions be released. In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows XP. While about 100% of users of CenturyLink QuickCare come from the United States, it is also popular in Australia.

Program detailsProgram details

URL: qwest.centurylink.com/internethelp/quickcare.html
Help link: qwest.centurylink.com/internethelp
Installation folder: C:\Program Files\CenturyLink\QuickCare\
Uninstaller: "C:\Program Files\CenturyLink\QuickCare\unins000.exe"
Estimated size: 8.77 MB

Program filesFiles installed by CenturyLink QuickCare 2.7

  • unins000.exe - Setup/Uninstall
  • libeay32.dll (by SupportSoft) - SSL Module based on 0.9.8b (SSL Module)
  • sdcidle.dll (by SupportSoft) - SupportSoft (Idle DLL)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • sprtcmd.exe - SupportSoft sprtcmd
  • sprtevent.dll - SupportSoft sprtevent
  • sprthook.dll - SupportSoft, Inc. sprthook (sprthook)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtrunsa.exe - SupportSoft, Inc. sprtrunsa (SupportSoft SupportAction Running Utility)
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • ssleay32.dll
  • tgshell.exe - SupportSoft Software Protection Shell
  • tgsrvc.exe - SupportSoft Repair Service
  • wificfg.exe - SupportSoft, Inc. wificfg (wificfg)

Program behaviorsBehaviors exhibited

2 Services
  • tgsrvc.exe runs as a service named 'SupportSoft Repair Service (quickcare)' (tgsrvc_quickcare) "SupportSoft Repair Service".
  • sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (quickcare)' (sprtsvc_quickcare) "SupportSoft Sprocket Service".
Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'QuickCare' which loads as C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe /P QuickCare.

Program resource utilizationResource utilization averages

Memory:10.62 MB
21.09 MB average
Total CPU:0.0004523444%
0.031193% average
Kernel CPU:0.00023706%
0.016088% average
User CPU:0.00021528%
0.015104% average
CPU cycles/sec:857,737
8,062,084 average
I/O reads/min:9.18 KB
435.61 KB average
I/O writes/min:1.94 KB
105.02 KB average
Memory:8.38 MB
Total CPU:0.0007204515%
Kernel CPU:0.00017592%
User CPU:0.00054453%
CPU cycles/sec:250,958
I/O reads/min:4.71 KB
I/O writes/min:2.03 KB
Memory:1.64 MB
Total CPU:0.0005657006%
Kernel CPU:0.00046968%
User CPU:0.00009602%
CPU cycles/sec:13,281
I/O reads/min:23 Bytes
I/O writes/min:3 Bytes

How do I remove CenturyLink QuickCare?

You can uninstall CenturyLink QuickCare from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program CenturyLink QuickCare 2.7, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove CenturyLink QuickCare.

Win 7 (SP1) 35%
Win XP 1%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 22%
Keep it 78%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 39.06%
Windows XP 28.91%
Windows Vista 28.91%
Windows 10 3.13%
Which OS releases does it run on?
Microsoft Windows XP 28.57%
Windows 7 Home Premium 23.02%
Windows Vista Home Premiu... 19.84%
Windows 7 Professional 7.14%
Windows 7 Ultimate 7.14%
Windows Vista Home Basic 6.35%

Distribution by countryGeography

99.54% of installs come from the United States
Which countries install it?
  United States 99.54%
  Australia 0.46%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 47.47%
Hewlett-Packard 22.22%
Acer 7.07%
Toshiba 5.05%
Gateway 5.05%
American Megatrends 4.04%
Intel 3.03%
ASUS 2.02%
Common models
Dell Vostro1510 2.65%
Dell Inspiron 530 2.65%
Dell Computer Dimension 4... 2.65%
Dell Vostro 420 Series 2.65%
Compaq-Presario GC660AA-A... 1.77%
Dell Inspiron 530s 1.77%

About CenturyLink

CenturyLink is a telecommunications company in the United States that offers voice and data communications, as well as television and home security services.
Publisher URL: www.centurylink.com


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