84,488,480 programs installed

Should I remove CenturyLink QuickAssist Desktop Tools?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #26,702
United States Rank #13,552
Reach 0.0061%
Lifespan of installation (until removal)
< 290.55 days
1056.32 days >
Average installed length: 555.02 days

CenturyLink QuickAssist Desktop Tools


CenturyLink QuickAssist Desktop Tools is a program developed by CenturyLink. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software installer includes 31 files and is usually about 7.79 MB (8,170,100 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows Vista (SP2). While about 100% of users of CenturyLink QuickAssist Desktop Tools come from the United States, it is also popular in United Kingdom.

Program detailsProgram details

URL: qwest.centurylink.com/internethelp
Installation folder: C:\Program Files\Common Files\SupportSoft\bin\
Uninstaller: "C:\Program Files\Common Files\SupportSoft\bin\unins000.exe"
Estimated size: 7.79 MB

Program filesFiles installed by CenturyLink QuickAssist Desktop Tools

  • vnchooks.dll (by SupportSoft) - AT&T Research Labs Cambridge - VNCHooks (VNC hooks DLL for Win32)
  • sprtctlsec.dll (by SupportSoft) - SupportSoft End Point Security Control (sprtctlsec Module)
  • bcont.exe - SupportSoft Container
  • sdcnetcheck.dll - sdcnetcheck Module
  • sprthelper.exe - sprthelper Module
  • sprtlisten.exe - sprtlisten Module
  • tgctlcm.dll - tgctlcm Module
  • tgctlpw.dll - tgctlpw Module
  • tgctlsr.dll - tgctlsr Module
  • ssmail.dll - ssmail Module
  • tglib.dll - tglib Module
  • ssrc.exe - ssrc Module
  • avmanagerunified.dll (by OPSWAT)
  • fwmanager.dll (by OPSWAT)
  • opswatavcommon.dll
  • unins000.exe - Setup/Uninstall

Program behaviorsBehaviors exhibited

Scheduled Task
  • bcont.exe is scheduled as a task with the class '{A8681846-02AE-4796-9D05-47533620DEC9}' (runs on registration).
2 Services
  • sprtlisten.exe runs as a service named 'SupportSoft Listener Service' (sprtlisten).
  • ssrc.exe runs as a service named 'SupportSoft RemoteAssist' (SupportSoft RemoteAssist).
Startup File (User Run)
  • bcont.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'Desktop Software' and executes as "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden.

Program resource utilizationResource utilization averages

Memory:59.11 MB
21.09 MB average
Total CPU:0.0048092923%
0.031193% average
Kernel CPU:0.00222255%
0.016088% average
User CPU:0.00258675%
0.015104% average
CPU cycles/sec:530,401
8,062,084 average
I/O reads/min:14.81 KB
435.61 KB average
I/O writes/min:138 Bytes
105.02 KB average
Memory:2.11 MB
Total CPU:0.0004207878%
Kernel CPU:0.00014049%
User CPU:0.00028030%
CPU cycles/sec:12,917
I/O reads/min:0 Bytes
I/O writes/min:0 Bytes

How do I remove CenturyLink QuickAssist Desktop Tools?

You can uninstall CenturyLink QuickAssist Desktop Tools from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program CenturyLink QuickAssist Desktop Tools, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove CenturyLink QuickAssist Desktop Tools.

Win 7 (SP1) 69%
Win 7 1%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 8%
Keep it 92%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 70.00%
Windows Vista 12.50%
Windows XP 10.00%
Windows 10 7.50%
Which OS releases does it run on?
Windows 7 Home Premium 56.67%
Windows Vista Home Premiu... 10.83%
Microsoft Windows XP 10.00%
Windows 7 Professional 8.33%
Windows 7 Ultimate 5.00%
Windows 10 Home 4.17%

Distribution by countryGeography

99.53% of installs come from the United States
Which countries install it?
  United States 99.53%
  United Kingdom 0.47%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 52.81%
Dell 26.97%
ASUS 8.99%
American Megatrends 2.25%
Gateway 2.25%
Toshiba 2.25%
Compaq 1.12%
Acer 1.12%
Common models
HP Pavilion dv6 Notebook ... 2.78%
Dell Inspiron 560 1.85%
HP G72 Notebook PC 1.85%
HP-Pavilion AY022AA-ABA p... 1.85%
Dell Inspiron 620 1.85%
HP Pavilion dv7 Notebook ... 1.85%

About CenturyLink

CenturyLink is a telecommunications company in the United States that offers voice and data communications, as well as television and home security services.
Publisher URL: www.centurylink.com


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