84,488,480 programs installed

Should I remove 24x7 Help?

What percent of users and experts removed it?
70% remove it30% keep it
Overall Sentiment
Bad
What do people think about it?
(click star to rate)
How common is it?
Global Rank #11,637
United States Rank #6,230
Reach 0.0285%
Lifespan of installation (until removal)
< 33.01 days
973.83 days >
Average installed length: 511.67 days

Versions

VersionDistribution
2.1.0.16 2.49%
2.1.0.8 9.96%
2.1.0.7 1.25%
2.1.0.3 8.01%
2.0.0.9 2.67%
1.0.0.26 0.89%
1.0.0.25 1.60%
1.0.0.20 56.05%
1.0.0.13 5.16%
1.0.0.2 10.85%
1.0.0.1 1.07%

Other programs by PCRx.com

24x7 Help

What is 24x7 Help?  (from PCRx.com)

24x7Help is ready to assist! Whether it's emergency computer assistance, virus concerns, peripheral and software configurations or other technical issues, round the clock help is just a call away. Count on 24x7Help to provide you with reliable support for all your computer needs anytime, all the time. Our global Techni...  Read more

Overview

24x7 Help is a software program developed by PCRx.com. The most common release is 1.0.0.20, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The primary executable is named app24x7help.exe. Many users end up uninstalling this after less than a month of it being installed. The setup package generally installs about 11 files and is usually about 3.83 MB (4,019,848 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows Vista (SP2). While about 88% of users of 24x7 Help come from the United States, it is also popular in United Kingdom and Canada.
  • Malware detected in the program
  • Starts automatically
  • Connects to the Internet
  • Adds a background Windows Service
  • The wisdom of the experts agree, if you don't use it you should remove it!
Warning, multiple anti-virus scanners have detected possible malware in 24x7 Help.
App24x7Help.exe (8f22a245b5acdd2151d7ae830c3d5367) has been flagged by the following 4 scanners:
Anti-Virus softwareVersionDetection
Avira 8.3.1.6 TR/Trash.Gen
AVware 1.5.0.21 Backdoor.Win32.Bifrose.fsi (v)
Kaspersky 14.0.0.1568 Packed.Win32.Krap
VIPRE Antivirus 40632 Backdoor.Win32.Bifrose.fsi (v)
Cfg24x7.exe (a0aa079fa11efa3d3351a71ebaac43da) has been flagged by the following 3 scanners:
Anti-Virus softwareSoftware versionDetection
Avira AntiVir 7.11.79.144 DR/Delphi.Gen
Norman 7.01.04 Qhost.ZVJ
TrendMicro-HouseCall 9.700.0.1001 TROJ_GEN.F47V0104
Bundled relationships
       View all 4

Program detailsProgram details

URL: www.24x7Help.org
Installation folder: C:\Program Files\24x7Help\
Uninstaller: "C:\Program Files\24x7Help\unins000.exe"
Estimated size: 3.83 MB

Program filesFiles installed by 24x7 Help

Program executable:app24x7help.exe
Name:24x7Help
Path:C:\Program Files\24x7help\app24x7help.exe
MD5:853121dd3cd41a5abd221e12dc107a0b
Additional files:
  • App24x7Hook.dll - 24x7Help (24x7Help Hook Library)
  • App24x7Hook.exe - 24x7Help Hook Application
  • App24x7Hook64.dll
  • App24x7Hook64.exe
  • App24x7Svc.exe - 24x7Help Service
  • (Malware detected) Cfg24x7.exe

Program behaviorsBehaviors exhibited

Scheduled Task
  • App24x7Help.exe is scheduled as a task with the class '{D1B52D6C-CAE2-443A-AB43-2E2210428C6B}' (runs on registration).
Service
  • App24x7Svc.exe runs as a service named '24x7HelpService' (24x7HelpSvc).
Startup File (All Users Run)
  • App24x7Help.exe is loaded in the all users (HKLM) registry as a startup file name '24x7HELP' which loads as "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP.
Windows Firewall Allowed Program
  • App24x7Help.exe is added as a firewall exception for 'C:\Program Files\24x7Help\App24x7Help.exe'.
Network connections
  • App24x7Help.exe connects to 5373-colo-cust.host.net (66.115.32.20 port 80).
  • App24x7Help.exe connects to 5373-colo-cust.host.net (66.115.32.20 port 80).

Program resource utilizationResource utilization averages

App24x7Help.exe
Memory:7.4 MB
21.09 MB average
Total CPU:0.0016227993%
0.031193% average
Kernel CPU:0.00068897%
0.016088% average
User CPU:0.00093383%
0.015104% average
CPU cycles/sec:1,449,520
8,062,084 average
I/O reads/min:1.92 KB
435.61 KB average
App24x7Hook.exe
Memory:1.27 MB
Total CPU:0.0001491119%
Kernel CPU:0.00013107%
User CPU:0.00001804%
CPU cycles/sec:3,374
I/O reads/min:197 Bytes
App24x7Hook64.exe
Memory:784 KB
Kernel CPU:0.00003734%
CPU cycles/sec:1,237
I/O reads/min:200 Bytes

How do I remove 24x7 Help?

You can uninstall 24x7 Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program 24x7 Help, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove 24x7 Help.
  4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.
OS VERSIONS
Win 7 (SP1) 73%
Win 8 0%
  
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
  
USER ACTIONS
Uninstall it 70%
Keep it 30%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 75.98%
Windows Vista 12.28%
Windows 10 8.54%
Windows XP 3.20%
Which OS releases does it run on?
Windows 7 Home Premium 65.77%
Windows Vista Home Premiu... 9.50%
Windows 7 Professional 5.02%
Windows 7 Ultimate 3.94%
Windows 8 3.76%
Microsoft Windows XP 3.23%

Distribution by countryGeography

87.58% of installs come from the United States
Which countries install it?
  United States 87.58%
  United Kingdom 3.72%
  Canada 2.60%
  Germany 1.58%
  Australia 1.24%
  Japan 0.34%
  Philippines 0.34%
  Ireland 0.34%
  France 0.23%
  India 0.23%
  Mexico 0.23%
  Iran 0.23%
  Saudi Arabia 0.23%
  UA 0.11%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 41.34%
Dell 23.33%
Toshiba 14.09%
Acer 12.93%
ASUS 3.70%
Lenovo 1.85%
Samsung 1.15%
GIGABYTE 1.15%
Sony 0.46%
Common models
HP Pavilion dv6 Notebook ... 5.30%
HP 2000 Notebook PC 4.24%
HP Pavilion g7 Notebook P... 4.24%
HP Pavilion g6 Notebook P... 4.24%
HP Pavilion dv7 Notebook ... 3.89%
TOSHIBA Satellite C655D 3.18%

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