84,488,480 programs installed

Should I remove ss helper?

What percent of users and experts removed it?
74% remove it26% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #34,914
United States Rank #38,099
Reach 0.0035%
Lifespan of installation (until removal)
< 28.28 days
834.30 days >
Average installed length: 438.36 days

ss helper 1.74

What is ss helper?

SS Helper (installed under various names) is a protection mechanism that is designed to protect bundled software of potentially unwanted programs distributed through bundles. Also know as SProtector, SS Helper is typically installed with adware such as toolbars and its primary purpose is to prevent a web browser's home page or search engine from being modified to something other than what the adware has set it to. According to multiple anti-virus products this software is generally defined as either an unwanted application or a trojan.


The main program executable is psupport.dll. Typically most users end up uninstalling this just after a few days. The software installer includes 3 files and is usually about 1.32 MB (1,380,056 bytes).
  • Possible malware installed by this program
  • Hijacks the web browser's home page
  • The wisdom of the crowd agrees, you should remove it!
Warning, multiple anti-virus scanners have detected possible malware in ss helper.
psupport.dll (898bdcc577a2b49e8eacaf18ddbb3e7b) has been flagged by the following 22 scanners:
Anti-Virus softwareVersionDetection
Lavasoft Ad-Aware 1104 Gen:Variant.Adware.BHO.Bprotector.1
AhnLab-V3 2014.01.24 PUP/Win32.ADownloader
Avira AntiVir Adware/BHO.Bprotector.12
avast! 2014.9-140126 Win32:Adware-BID [Adw]
Baidu-International Adware.Win32.BHO.40
Bitdefender Gen:Variant.Adware.BHO.Bprotector.1
Comodo Security 17665 UnclassifiedMalware
Dr.Web Adware.BGuard.42
Emsisoft Anti-Malware Gen:Variant.Adware.BHO.Bprotector
ESET-NOD32 8.9331 a variant of Win32/SProtector.A
F-Secure 11.2014-26-01_1 Gen:Variant.Adware.BHO.Bprotector.1
G Data 14.1.24 Gen:Variant.Adware.BHO.Bprotector
Kingsoft AntiVirus 331020.49267 Win32.Troj.Generic.a.(kcloud)
Malwarebytes v2014.01.26.02 PUP.Optional.SProtect.A
McAfee 5600.7238 Generic PUP.a
McAfee-GW-Edition 7.7238 Generic PUP.a
MicroWorld-eScan Gen:Variant.Adware.BHO.Bprotector.1
NANO AntiVirus Trojan.Win32.BGuard.cqshad
Sophos 4.97 BProtector
Symantec 1/26/2014 rev. 1 Adware.BL
Vba32 AntiVirus AdWare.BHO
VIPRE Antivirus 25750 Trojan.Win32.Generic!BT
sprotector.dll (2e705785860f95358dc9aa6ed402198b) has been flagged by the following 8 scanners:
Anti-Virus softwareSoftware versionDetection
avast! 6.0.1289.0 Win32:SProtector-A [PUP]
AVG Generic5.AAFE
Dr.Web Adware.BGuard.11
ESET-NOD32 8450 a variant of Win32/SProtector.A
The Hacker None Trojan/Sprotector
Trend Micro 9.740.0.1012 ADW_SPROTECT
TrendMicro-HouseCall 9.700.0.1001 ADW_SPROTECT
VIPRE Antivirus 18716 Trojan.Win32.Generic!BT
       View all 30 all detections

Program detailsProgram details

Displayed publisher: Verified Publisher
URL: saveasapp.com
Installation folder: C:\Program Files\ss helper
Uninstaller: "C:\Program Files\ss helper\uninstall.exe" /FULLPATH="C:\Program Files\ss helper"
Estimated size: 1.32 MB

Program filesFiles installed by ss helper 1.74

Program module:psupport.dll (Malware detected)
Path:C:\Program Files\ss helper\psupport.dll
Additional files:
  • uninstall.exe
  • (Malware detected) sprotector.dll

How do I remove ss helper?

You can uninstall ss helper from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ss helper 1.74, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ss helper.
  4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.

Win 7 (SP1) 78%
Win 10 1%
Uninstall it 74%
Keep it 26%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 86.76%
Windows XP 8.82%
Windows Vista 2.94%
Windows 10 1.47%
Which OS releases does it run on?
Windows 7 Home Premium 44.12%
Windows 7 Ultimate 23.53%
Windows 7 Professional 14.71%
Microsoft Windows XP 8.82%
Windows 7 Home Basic 1.47%
Windows 7 Starter 1.47%

Distribution by countryGeography

34.62% of installs come from the United States
Which countries install it?
  United States 34.62%
  Brazil 5.13%
  United Kingdom 5.13%
  Israel 5.13%
  Germany 3.85%
  Greece 3.85%
  Australia 2.56%
  DZ 2.56%
  France 2.56%
  MA 2.56%
  Portugal 2.56%
  BA 1.28%
  BD 1.28%
  China 1.28%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 34.69%
Dell 20.41%
Acer 16.33%
ASUS 10.20%
Lenovo 6.12%
Toshiba 4.08%
Apple 2.04%
American Megatrends 2.04%
Common models
HP Pavilion dv6 Notebook ... 7.41%
TOSHIBA Satellite L755 1.85%
TOSHIBA Satellite L655 1.85%
TOSHIBA Satellite C850-B7... 1.85%
TOSHIBA Satellite C660 1.85%
TOSHIBA Satellite A300 1.85%

About Search Assistant SProtector

Alias distribution of the SProtector class of malware.


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