84,488,480 programs installed

Should I remove iTOK HelpDesk?

What percent of users and experts removed it?
1% remove it99% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #7,902
United States Rank #3,882
Reach 0.0514%
Lifespan of installation (until removal)
< 16.33 days
481.80 days >
Average installed length: 253.15 days


VersionDistribution 96.35% 3.65%

Other programs by iTOK

iTOK HelpDesk


iTOK HelpDesk is a software program developed by iTOK. The most common release is, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named customerclient.exe. The setup package generally installs about 12 files and is usually about 4.19 MB (4,397,688 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 98% of users of iTOK HelpDesk come from the United States, it is also popular in Canada and United Kingdom.

Program detailsProgram details

URL: www.itokhelp.com
Installation folder: C:\Program Files\itok\customer
Uninstaller: C:\Program Files\iTOK\Customer\uninst.exe
Estimated size: 4.19 MB

Program filesFiles installed by iTOK HelpDesk

Program executable:customerclient.exe
Name:HelpDesk Application
iTOK HelpDesk
Path:C:\Program Files\itok\customer\customerclient.exe
Additional files:
  • CustomerClientLib.dll - HelpDesk Application (iTOK HelpDesk)
  • Interop.SHDocVw.dll - Assembly imported from type library SHDocVw
  • ICSharpCode.SharpZipLib.dll - #ZipLibrary (ICSharpCode.SharpZipLibrary)
  • AxInterop.SHDocVw.dll
  • CustomerClientMicroBrowser.exe
  • CustomerClientWizard.exe
  • CustomerClientWS.dll
  • iTOKAdapter.exe
  • MenrvaClient.dll
  • pixolut.itoknet.ClientLibs.dll
  • uninst.exe

Program behaviorsBehaviors exhibited

2 Scheduled Tasks
  • uninst.exe is scheduled as a task with the class '{1AA864AE-6A6A-4ACA-B7D9-B6A796EAADD6}' (runs on registration).
  • CustomerClient.exe is scheduled as a task with the class '{1194CA36-0EFC-44FF-8F50-96D43ABF7540}' (runs on registration).
Startup File (All Users Run)
  • CustomerClient.exe is loaded in the all users (HKLM) registry as a startup file name 'HelpDesk' which loads as C:\Program Files\iTOK\Customer\CustomerClient.exe.

How do I remove iTOK HelpDesk?

You can uninstall iTOK HelpDesk from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program iTOK HelpDesk, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove iTOK HelpDesk.

Win 7 (SP1) 62%
Win XP 0%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 1%
Keep it 99%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 63.25%
Windows 10 25.91%
Windows Vista 7.00%
Windows XP 3.84%
Which OS releases does it run on?
Windows 7 Home Premium 30.72%
Windows 7 Professional 28.60%
Windows 8.1 14.90%
Windows Vista Home Premiu... 5.34%
Microsoft Windows XP 3.83%
Windows 10 Home 3.83%

Distribution by countryGeography

98.28% of installs come from the United States
Which countries install it?
  United States 98.28%
  Canada 1.27%
  United Kingdom 0.13%
  Australia 0.06%
  Russia 0.06%
  Austria 0.06%
  PR 0.06%
  Germany 0.06%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 47.10%
Hewlett-Packard 31.31%
Toshiba 5.94%
Acer 5.40%
Lenovo 3.51%
ASUS 2.29%
Intel 2.16%
Gateway 0.54%
Samsung 0.54%
Common models
Dell OptiPlex 3020 3.92%
Dell OptiPlex 7010 3.43%
Dell Inspiron 3847 2.94%
Dell OptiPlex 380 2.45%
Dell OptiPlex 390 2.45%
Dell Inspiron 530 2.21%


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