Should I remove ZoomDiagnostics?
What percent of users and experts removed it?
6% remove it94% keep it
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #4,407
United States Rank #2,121
Reach 0.1202%
Lifespan of installation (until removal)
Average installed length: 2.74 days
Versions
| Version | Distribution |
| 1.7.1 |
40.69% |
|
| 1.7.0 |
7.64% |
|
| 1.6.0 |
10.64% |
|
| 1.5.0 |
6.63% |
|
| 1.4.3 |
0.59% |
|
| 1.4.2 |
0.80% |
|
| 1.4.1 |
0.55% |
|
| 1.4.0 |
0.30% |
|
| 1.3.0 |
2.07% |
|
| 1.2.2 |
1.65% |
|
| 1.2.1 |
1.31% |
|
| 1.2.0 |
1.06% |
|
| 1.1.0 |
0.84% |
|
| 1.0.0.0 |
25.24% |
|
Rankings
- #4,402 Bluetooth Win7 Suite by Atheros Communications
- #4,403 Sense by Object Browser
- #4,404 RealTimes (RealPlayer) by RealNetworks
- #4,405 Sony Mobile Update Engine
- #4,406 Metro: Last Light by 4A Games
- #4,407 ZoomDiagnostics by ZoomSupport
- #4,408 ASAP Utilities by Bastien Mensink
- #4,409 Epic Privacy Browser by Hidden Reflex
- #4,410 Alien Swarm by Valve
- #4,411 Fast Free Converter by Denco
- #4,412 Trend Micro Maximum Security
ZoomDiagnostics
by ZoomSupport
Overview
ZoomDiagnostics is a program developed by ZoomSupport. The most used version is 1.7.1, with over 98% of all installations currently using this version. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The main program executable is app.exe. The software installer includes 59 files and is usually about 23.7 MB (24,848,125 bytes). In comparison to the total number of users, most PCs are running the OS Windows 10 as well as Windows 7 (SP1). While about 90% of users of ZoomDiagnostics come from the United States, it is also popular in United Kingdom and Australia.
Program details
Installation folder: C:\Program Files\ZoomSupport\ZoomDiagnostics\
Uninstaller: MsiExec.exe /I{59C8EAE0-201E-4F80-AAC0-C59B8715BD6B}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 23.7 MB
Language: English (United States)
Files installed by ZoomDiagnostics
| Program executable: | app.exe |
| Name: | ZoomDiagnostics |
| Path: | C:\Program Files\zoomsupport\zoomdiagnostics\app.exe |
| MD5: | 353e07ea08047d583f5159e525af1c4b |
Additional files:
-
RAUpdateService.exe - ZoomDiagnosticsUpdateService
-
RemoteAssistance.WindowsManagmentInfoHelper.dll - WindowsManagmentInfoHelper
-
RemoteAssistance.Service.exe - RemoteAssistance.Service (Remote Assistance Worker Service)
-
ServiceInfrastructure.dll - ServiceInfrastructure
-
LocalizationHelpers.dll - LocalizationHelpers
-
Contracts.Account.dll - Contracts.Account
-
CrashReportSender.exe - CrashReportSender
-
RemoteAssistance.OneClickFixService.exe - Remote Assistance (Remote Assistance One Click Fix Service)
-
CustomActionsCS.CA.dll - CustomActionsCS
-
CustomActionsCS.dll
-
RemoteAssistance.Contracts.dll - ZoomDiagnostics (Contracts.PCKeeper)
-
RemoteAssistance.Controls.dll - ZoomDiagnostics Controls
-
RemoteAssistance.DiskCleanerComponent.dll - ZoomSupport DiskCleanerComponent
-
RemoteAssistance.ElevatedHost.exe - ZoomSupport Elevated Host
-
RemoteAssistance.Elevator.exe - Elevator
-
RemoteAssistance.exe - RATool
-
RemoteAssistance.ObjFactory.dll - ZoomSupport Object Factory
-
RemoteAssistance.OcfElevator.exe - ZoomSupport OcfElevator
-
RemoteAssistance.OneClickFixServiceLibrary.dll - One-Click Fix Service Library
-
RemoteAssistance.Services.Core.dll - RemoteAssistance.Services.Core
-
RemoteAssistance.Shared.dll - RemoteAssistance.Shared
-
RemoteAssistance.SharedNativeLibrary.dll - ZoomSupport SharedNativeLibrary
-
RemoteAssistance.UtilitiesServiceLibrary.dll - Utilities Service Library
-
TokenPrivileges.dll - Token Privileges
-
Utilities.dll - ZoomSupport Utilities
-
NativeMethods.dll - NativeMethods (Native Methods)
-
SharedLibrary.dll - SharedLibrary
-
AppResources.dll - AppResources
-
RemoteAssistance.RegistryCleanerComponent.dll - ZoomSupport (ZoomSupport RegistryCleaner)
-
ChatModule.dll - ChatModule
-
Common.dll - Common
-
Ninject.dll (by Ninject Project Contributors) - Ninject: Lightweight dependency injection for .NET (Ninject Core Library)
-
Microsoft.Deployment.WindowsInstaller.dll (by .NET Foundation) - Windows Installer XML Toolset
-
NLog.dll (by NLog) - NLog v2.0.1 (PrivateBuild) (NLog for .NET Framework 4)
-
Microsoft.Win32.TaskScheduler.dll (by CodePlex Community) - TaskService (Task Scheduler Wrapper)
-
RazorEngine.dll (by RazorEngine) - RazorEngine (RazorEngine.Core)
-
Microsoft.Expression.Drawing.dll
-
Microsoft.Expression.Interactions.dll
-
RemoteAssistance.DiskCleanerComponentPS.dll
-
RemoteAssistance.ObjFactoryPS.dll
-
RemoteAssistance.OneClickFixServicePS.dll
-
RemoteAssistance.RegistryCleanerComponentPS.dll
-
RemoteAssistance.ServicePS.dll
Behaviors exhibited
Scheduled Task (Boot/Login)
- RAUpdateService.exe is automatically launched at startup through a scheduled task named ZoomDiagnostics Auto Update Task.
2 Services
- RemoteAssistance.Service.exe runs as a service named 'Remote Assistance Service' (RemoteAssistance.Service) "Remote Assistance's worker service".
- RemoteAssistance.OneClickFixService.exe runs as a service named 'Remote Assistance Ocf Service' (RemoteAssistance.OneClickFixService) "RemoteAssistance's System Scan support service".
Startup File (User Run)
- App.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'ZoomDiagnostics' and executes as C:\Program Files\ZoomSupport\ZoomDiagnostics\App.exe /autostart.
How do I remove ZoomDiagnostics?
You can uninstall ZoomDiagnostics from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program ZoomDiagnostics, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove ZoomDiagnostics.
OS VERSIONS
Win 10 89%
Win 7 0%
|
|
WHEN IT STARTS
Auto-starting? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 6%
Keep it 94%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 10 |
89.02% |
|
| Windows 7 |
10.26% |
|
| Windows Vista |
0.72% |
|
Which OS releases does it run on? |
| Windows 10 Home |
69.77% |
|
| Windows 10 Pro |
10.67% |
|
| Windows 8.1 |
6.55% |
|
| Windows 7 Home Premium |
6.38% |
|
| Windows 7 Professional |
2.64% |
|
| Windows 7 Ultimate |
0.77% |
|
Geography
89.96% of installs come from the United States
Which countries install it?
| United States |
89.96% |
| United Kingdom |
3.22% |
| Australia |
2.27% |
| Canada |
1.33% |
| New Zealand |
0.46% |
| Germany |
0.41% |
| Poland |
0.28% |
| France |
0.26% |
| Hong Kong |
0.23% |
| Switzerland |
0.20% |
| Singapore |
0.18% |
| South Africa |
0.15% |
| Netherlands |
0.13% |
| UA |
0.13% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
45.23% |
|
| Dell |
27.33% |
|
| Toshiba |
7.52% |
|
| Acer |
6.30% |
|
| Lenovo |
5.83% |
|
| ASUS |
4.29% |
|
| Samsung |
1.06% |
|
| GIGABYTE |
1.01% |
|
| Intel |
0.69% |
|
| Alienware |
0.37% |
|
| Apple |
0.37% |
|
Common models |
| HP HP Notebook |
7.68% |
|
| HP HP Pavilion Notebook |
6.85% |
|
| Dell Inspiron 3847 |
4.98% |
|
| HP 15 Notebook PC |
3.74% |
|
| HP HP 15 Notebook PC |
2.70% |
|
| ASUS All Series |
2.60% |
|