84,488,480 programs installed

Should I remove Unified Agent?

What percent of users and experts removed it?
1% remove it99% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #24,387
United States Rank #29,445
Reach 0.0074%
Lifespan of installation (until removal)
< 13.74 days
405.47 days >
Average installed length: 213.04 days


VersionDistribution 0.68% 0.68% 1.37% 1.37% 0.68% 2.05% 3.42% 0.68% 0.68% 14.38% 9.59% 0.68% 1.37% 2.05% 20.55% 0.68% 0.68% 38.36%

Unified Agent

What is Unified Agent?  (from Blue Coat Systems)

To provide security to employees who take corporate clients beyond the corporate network, such as laptops on busi-ness trips, Blue Coat provides the Unified Agent that routes Web requests through the ThreatPulse service. The Blue Coat Unified Agent (Client Connector for older OSes) provides Web security to remote users...  Read more


Unified Agent is a software program developed by Blue Coat Systems. The most common release is, with over 98% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The primary executable is named bcua-service.exe. The setup package generally installs about 2 files and is usually about 6.67 MB (6,989,312 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 33% of users of Unified Agent come from Australia, it is also popular in the United States and India.

Program detailsProgram details

URL: bto.bluecoat.com
Help link: eucservicerequest.hosting.wellsfargo.com/ESMServiceRequest/Reports/PackageDocumentationPage.aspx?projectId=c2cbe3e4-218e-4be6-ae7a-dfc3db487521
Installation folder: C:\Program Files\Blue Coat Systems\Client Connector\
Uninstaller: MsiExec.exe /X{DE685ED2-2DA4-4025-BA63-54AD167DF9E8}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 6.67 MB
Language: English (United States)

Program filesFiles installed by Unified Agent

Program executable:bcua-service.exe
Name:Blue Coat Unified Agent
Path:C:\Program Files\Blue Coat Systems\Unified Agent\bcua-service.exe
Additional files:
  • bcua-notifier.exe - Blue Coat Unified Agent (Blue Coat Unified Agent tray application)

Program behaviorsBehaviors exhibited

  • bcua-service.exe runs as a service named 'Blue Coat Unified Agent' (bcua-service) "Provides Web filtering for mobile users.".

How do I remove Unified Agent?

You can uninstall Unified Agent from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Unified Agent, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Unified Agent.

Win 7 (SP1) 58%
Win 10 42%
Windows Service? Yes
(Installs a service)
Uninstall it 1%
Keep it 99%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 58.22%
Windows 10 41.78%
Which OS releases does it run on?
Windows 7 Enterprise 48.97%
Windows 8.1 Enterprise 30.34%
Windows 7 Professional 8.28%
Windows 8 Enterprise 4.14%
Windows 10 Enterprise 2.76%
Windows 10 Pro 1.38%

Distribution by countryGeography

33.33% of installs come from Australia
Which countries install it?
  Australia 33.33%
  United States 28.48%
  India 16.36%
  Singapore 5.45%
  United Kingdom 3.64%
  Israel 2.42%
  Brazil 1.21%
  Saudi Arabia 1.21%
  Taiwan 1.21%
  Canada 0.61%
  Germany 0.61%
  Netherlands 0.61%
  Finland 0.61%
  Hong Kong 0.61%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 49.11%
Hewlett-Packard 18.75%
Acer 15.18%
Lenovo 15.18%
Toshiba 1.79%
Common models
Acer Aspire 1830 5.56%
Dell Latitude 3340 4.86%
Dell Latitude E6230 3.47%
Acer ICONIA W701 3.47%
Dell Latitude E7250 2.78%
HP 210 G1 PC 2.78%


user comment
No one has commented yet. Help others learn more about this software, share your comments.