Thomson Reuters Messenger Troubleshooting Tool
What is Thomson Reuters Messenger Troubleshooting Tool? (from Thomson Reuters)
Thomson Reuters Messenger (Reuters Messaging) provides a Troubleshooting Tool that gives helpful information related to connectivity issues. This tool can be accessed from the error message dialogs that are shown when you have a problem connecting to Messenger or from the Windows Start menu. The troubleshooting tool ... Read more
Overview
Thomson Reuters Messenger Troubleshooting Tool is a program developed by Thomson Reuters. The most used version is 8.4.0.147, with over 98% of all installations currently using this version. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 42 files and is usually about 38.59 MB (40,462,756 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows XP. While about 67% of users of Thomson Reuters Messenger Troubleshooting Tool come from the United States, it is also popular in India and Indonesia.
Program details
Installation folder: C:\Program Files\Reuters\
Uninstaller: MsiExec.exe /X{452637EC-B268-46B7-A828-007944D6093C}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 38.59 MB
Language: English (United States)
Files installed by Thomson Reuters Messenger Troubleshooting Tool
-
ChatGUI.dll (by Reuters Group) - Reuters Group ChatGUI (ChatGUI)
-
ClickToShare.dll - ClickToShare Module
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ConnectionTest.dll - ConnectionTest Module
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DBViewer.dll - DBViewer Module
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DebugLog.dll - DebugLog Module
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EmailTransport.dll - EmailTransport Module
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EmoticonResource.dll - EmoticonResource Module
-
FForms.dll - FForms Module
-
FFormsChooser.dll - FFormsChooser Module
-
GUIControls.dll - GUIControls Module
-
MsgServiceAPIs.dll - MsgServiceAPIs Module
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RCA.dll - RCA Module
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RMC.exe (by Reuters) - Thomson Reuters Messenger
-
RMCActiveItemListCtrl.dll - RMCActiveItemListCtrl Module
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RMCApis.dll - RMCApis Module
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RMCCoreMock.dll
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RMCCrashDetect.dll - RMCCrashDetect Module
-
RMCCtrls.dll - RMCCtrls Module
-
RMCCtrls2.dll - RMCCtrls2 Module
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RMCEmail.dll - RMCEmail Module
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RMCGlobalResource.dll - RMCGlobalResource Module
-
RMCHook.dll - RMCHook Module
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RMCInboxManager.dll - RMCInboxManager Module
-
RMCLog.dll - RMC (RMCLog Module)
Behaviors exhibited
Windows Firewall Allowed Program
- RMC.exe is added as a firewall exception for '%ProgramFiles(x86)%\Reuters\RMC\RMC.exC:*:EnableC:Reuters Messaging'.
How do I remove Thomson Reuters Messenger Troubleshooting Tool?
You can uninstall Thomson Reuters Messenger Troubleshooting Tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program Thomson Reuters Messenger Troubleshooting Tool, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove Thomson Reuters Messenger Troubleshooting Tool.
OS VERSIONS
Win 7 (SP1) 65%
Win Vista (SP1) 6%
|
|
USER ACTIONS
 |
Uninstall it 8%
Keep it 92%
|
|
|
COUNTRY POPULARITY
66.67%
United States
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
64.71% |
|
| Windows XP |
17.65% |
|
| Windows 10 |
11.76% |
|
| Windows Vista |
5.88% |
|
Which OS releases does it run on? |
| Windows 7 Professional |
50.00% |
|
| Microsoft Windows XP |
18.75% |
|
| Windows 8.1 Pro |
12.50% |
|
| Windows Vista Home Premiu... |
6.25% |
|
| Windows 7 Home Premium |
6.25% |
|
| Windows 7 Enterprise |
6.25% |
|
Geography
66.67% of installs come from the United States
Which countries install it?
| United States |
66.67% |
| India |
6.67% |
| Indonesia |
3.33% |
| MW |
3.33% |
| Netherlands |
3.33% |
| Germany |
3.33% |
| DK |
3.33% |
| Canada |
3.33% |
| China |
3.33% |
| Poland |
3.33% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Dell |
53.33% |
|
| Lenovo |
20.00% |
|
| Hewlett-Packard |
13.33% |
|
| Toshiba |
6.67% |
|
| Sahara |
6.67% |
|
Common models |
| TOSHIBA Satellite L300 |
7.14% |
|
| PACKARD BELL BV EasyNote ... |
7.14% |
|
| LENOVO 8326A19 |
7.14% |
|
| LENOVO 32493DC |
7.14% |
|
| LENOVO 10B3A0N2IG |
7.14% |
|
| HP EliteBook 8460p |
7.14% |
|
Publisher URL: thomsonreuters.com