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Should I remove Thomson Reuters Messenger Troubleshooting Tool?

What percent of users and experts removed it?
8% remove it92% keep it
Overall Sentiment
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How common is it?
Reach 0.0009%


VersionDistribution 23.53% 58.82% 17.65%

Other programs by Thomson Reuters

Thomson Reuters Messenger Troubleshooting Tool

What is Thomson Reuters Messenger Troubleshooting Tool?  (from Thomson Reuters)

Thomson Reuters Messenger (Reuters Messaging) provides a Troubleshooting Tool that gives helpful information related to connectivity issues. This tool can be accessed from the error message dialogs that are shown when you have a problem connecting to Messenger or from the Windows Start menu. The troubleshooting tool ...  Read more


Thomson Reuters Messenger Troubleshooting Tool is a program developed by Thomson Reuters. The most used version is, with over 98% of all installations currently using this version. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 42 files and is usually about 38.59 MB (40,462,756 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows XP. While about 67% of users of Thomson Reuters Messenger Troubleshooting Tool come from the United States, it is also popular in India and Indonesia.

Program detailsProgram details

Installation folder: C:\Program Files\Reuters\
Uninstaller: MsiExec.exe /X{452637EC-B268-46B7-A828-007944D6093C}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 38.59 MB
Language: English (United States)

Program filesFiles installed by Thomson Reuters Messenger Troubleshooting Tool

  • ChatGUI.dll (by Reuters Group) - Reuters Group ChatGUI (ChatGUI)
  • ClickToShare.dll - ClickToShare Module
  • ConnectionTest.dll - ConnectionTest Module
  • DBViewer.dll - DBViewer Module
  • DebugLog.dll - DebugLog Module
  • EmailTransport.dll - EmailTransport Module
  • EmoticonResource.dll - EmoticonResource Module
  • FForms.dll - FForms Module
  • FFormsChooser.dll - FFormsChooser Module
  • GUIControls.dll - GUIControls Module
  • MsgServiceAPIs.dll - MsgServiceAPIs Module
  • RCA.dll - RCA Module
  • RMC.exe (by Reuters) - Thomson Reuters Messenger
  • RMCActiveItemListCtrl.dll - RMCActiveItemListCtrl Module
  • RMCApis.dll - RMCApis Module
  • RMCCoreMock.dll
  • RMCCrashDetect.dll - RMCCrashDetect Module
  • RMCCtrls.dll - RMCCtrls Module
  • RMCCtrls2.dll - RMCCtrls2 Module
  • RMCEmail.dll - RMCEmail Module
  • RMCGlobalResource.dll - RMCGlobalResource Module
  • RMCHook.dll - RMCHook Module
  • RMCInboxManager.dll - RMCInboxManager Module
  • RMCLog.dll - RMC (RMCLog Module)

Program behaviorsBehaviors exhibited

Windows Firewall Allowed Program
  • RMC.exe is added as a firewall exception for '%ProgramFiles(x86)%\Reuters\RMC\RMC.exC:*:EnableC:Reuters Messaging'.

How do I remove Thomson Reuters Messenger Troubleshooting Tool?

You can uninstall Thomson Reuters Messenger Troubleshooting Tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Thomson Reuters Messenger Troubleshooting Tool, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Thomson Reuters Messenger Troubleshooting Tool.

Win 7 (SP1) 65%
Win Vista (SP1) 6%
Uninstall it 8%
Keep it 92%
United States

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 64.71%
Windows XP 17.65%
Windows 10 11.76%
Windows Vista 5.88%
Which OS releases does it run on?
Windows 7 Professional 50.00%
Microsoft Windows XP 18.75%
Windows 8.1 Pro 12.50%
Windows Vista Home Premiu... 6.25%
Windows 7 Home Premium 6.25%
Windows 7 Enterprise 6.25%

Distribution by countryGeography

66.67% of installs come from the United States
Which countries install it?
  United States 66.67%
  India 6.67%
  Indonesia 3.33%
  MW 3.33%
  Netherlands 3.33%
  Germany 3.33%
  DK 3.33%
  Canada 3.33%
  China 3.33%
  Poland 3.33%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 53.33%
Lenovo 20.00%
Hewlett-Packard 13.33%
Toshiba 6.67%
Sahara 6.67%
Common models
TOSHIBA Satellite L300 7.14%
PACKARD BELL BV EasyNote ... 7.14%
LENOVO 8326A19 7.14%
LENOVO 32493DC 7.14%
LENOVO 10B3A0N2IG 7.14%
HP EliteBook 8460p 7.14%

Publisher URL: thomsonreuters.com


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