Should I remove The Phone Support Dock?
What percent of users and experts removed it?
64% remove it36% keep it
What do people think about it?
(click star to rate)
How common is it?
Global Rank #27,997
United States Rank #22,533
Reach 0.0055%
Lifespan of installation (until removal)
< 13.61 days
401.49 days >
Average installed length: 210.95 days
Versions
| Version | Distribution |
| 2.1.100.15944 |
100.00% |
|
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The Phone Support Dock
from The Phone Support Pvt. Ltd.
What is The Phone Support Dock?
Installed with part of the Systweak PC 'optimizer' programs, the is a 1800 tech support task bar program that pushes the user to call a toll-free support hotline where they can upsell services. Note, we called the service and the operator attempted to sell us a plan for $600 in order to fix our clean machine.
About (from The Phone Support Pvt)
The Phone Support is the perfect everyday companion for your PC. Because whether you need to diagnose & repair your PC, speed it up, fix` an unexpected error or protect it from malware - there’s our tech expert to help you do it.
Overview
During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. The primary executable is named tpsdock.exe. Many users end up uninstalling this after less than a month of it being installed. The setup package generally installs about 5 files and is usually about 20.79 MB (21,795,412 bytes).
- Malware detected in the program
- Automatically starts with Windows
- The wisdom of the experts agree, if you don't use it you should remove it!
Warning, multiple anti-virus scanners have detected possible malware in The Phone Support Dock.
| tpsdock.exe (da8638e3fe03cea131e783c8b5abb61e) has been flagged by the following 3 scanners: |
| Anti-Virus software | Version | Detection |
| Dr.Web |
9.0.0.0103 |
Program.Unwanted.78 |
| G Data |
15.4.24 |
Win32.Application.SysTweak |
| TrendMicro-HouseCall |
7.2.103 |
Suspicious_GEN.F47V1201 |
Program details
URL: www.thephonesupport.com
Installation folder: C:\Program Files\The Phone Support Dock\
Uninstaller: "C:\Program Files\The Phone Support Dock\unins000.exe"
Estimated size: 20.79 MB
Files installed by The Phone Support Dock
| Program executable: | tpsdock.exe (Malware detected) |
| Name: | The Phone Support Dock |
| Path: | C:\Program Files\the phone support dock\tpsdock.exe |
| MD5: | da8638e3fe03cea131e783c8b5abb61e |
Additional files:
-
isxdl.dll (by Bjørnar Henden) - ISX Download DLL
-
unins000.exe - Setup/Uninstall
-
DockHook.dll
-
ssdasp.exe (by Systweak Inc) - ASP
Behaviors exhibited
Scheduled Task (Boot/Login)
- TPSDock.exe is automatically launched at startup through a scheduled task named The Phone Support Dock.
Startup File (All Users Run)
- TPSDock.exe is loaded in the all users (HKLM) registry as a startup file name 'The Phone Support Dock' which loads as "C:\Program Files\Systweak Support Dock\TPSDock.exe" /autorun.
How do I remove The Phone Support Dock?
You can uninstall The Phone Support Dock from your computer by using the Add/Remove Program feature in the Window's Control Panel.
- On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
- Windows Vista/7/8/10: Click Uninstall a Program.
- Windows XP: Click Add or Remove Programs.
- When you find the program The Phone Support Dock, click it, and then do one of the following:
- Windows Vista/7/8/10: Click Uninstall.
- Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
- Follow the prompts. A progress bar shows you how long it will take to remove The Phone Support Dock.
- If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.
OS VERSIONS
Win 7 (SP1) 57%
Win Vista 1%
|
|
HOW IT STARTS
Automatically starts? Yes
(Found in the run registry)
|
|
USER ACTIONS
 |
Uninstall it 64%
Keep it 36%
|
|
Windows
Which Windows OS versions does it run on?
| Windows 7 |
58.72% |
|
| Windows 10 |
33.94% |
|
| Windows Vista |
4.59% |
|
| Windows XP |
2.75% |
|
Which OS releases does it run on? |
| Windows 7 Home Premium |
35.19% |
|
| Windows 10 Home |
13.89% |
|
| Windows 7 Ultimate |
12.04% |
|
| Windows 8.1 |
11.11% |
|
| Windows 7 Professional |
8.33% |
|
| Windows 8.1 Pro |
4.63% |
|
Geography
56.25% of installs come from the United States
Which countries install it?
| United States |
56.25% |
| Germany |
13.89% |
| Netherlands |
3.47% |
| United Kingdom |
2.78% |
| Argentina |
2.08% |
| DZ |
2.08% |
| Spain |
2.08% |
| Belgium |
1.39% |
| France |
1.39% |
| IQ |
1.39% |
| Italy |
1.39% |
| Norway |
1.39% |
| Austria |
0.69% |
| Australia |
0.69% |
PC manufacturers
What PC manufacturers (OEMs) have it installed?
| Hewlett-Packard |
40.00% |
|
| Acer |
22.50% |
|
| Dell |
17.50% |
|
| ASUS |
7.50% |
|
| Medion |
5.00% |
|
| Lenovo |
3.75% |
|
| Toshiba |
2.50% |
|
| Intel |
1.25% |
|
Common models |
| HP Pavilion g6 Notebook P... |
2.97% |
|
| Dell Inspiron 620 |
1.98% |
|
| HP 2000 Notebook PC |
1.98% |
|
| MEDIONPC MS-7708 |
1.98% |
|
| MEDIONPC MS-7621 |
1.98% |
|
| HP Pavilion g7 Notebook P... |
1.98% |
|