84,488,480 programs installed

Should I remove The Phone Support Dock?

What percent of users and experts removed it?
64% remove it36% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #27,997
United States Rank #22,550
Reach 0.0055%
Lifespan of installation (until removal)
< 13.61 days
401.49 days >
Average installed length: 210.95 days


VersionDistribution 100.00%

Other programs by The Phone Support Pvt

The Phone Support Dock

What is The Phone Support Dock?

Installed with part of the Systweak PC 'optimizer' programs, the is a 1800 tech support task bar program that pushes the user to call a toll-free support hotline where they can upsell services. Note, we called the service and the operator attempted to sell us a plan for $600 in order to fix our clean machine.

About  (from The Phone Support Pvt)

The Phone Support is the perfect everyday companion for your PC. Because whether you need to diagnose & repair your PC, speed it up, fix` an unexpected error or protect it from malware - there’s our tech expert to help you do it.


During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. The primary executable is named tpsdock.exe. Many users end up uninstalling this after less than a month of it being installed. The setup package generally installs about 5 files and is usually about 20.79 MB (21,795,412 bytes).
  • Malware detected in the program
  • Automatically starts with Windows
  • The wisdom of the experts agree, if you don't use it you should remove it!
Warning, multiple anti-virus scanners have detected possible malware in The Phone Support Dock.
tpsdock.exe (da8638e3fe03cea131e783c8b5abb61e) has been flagged by the following 3 scanners:
Anti-Virus softwareVersionDetection
Dr.Web Program.Unwanted.78
G Data 15.4.24 Win32.Application.SysTweak
TrendMicro-HouseCall 7.2.103 Suspicious_GEN.F47V1201

Program detailsProgram details

URL: www.thephonesupport.com
Installation folder: C:\Program Files\The Phone Support Dock\
Uninstaller: "C:\Program Files\The Phone Support Dock\unins000.exe"
Estimated size: 20.79 MB

Program filesFiles installed by The Phone Support Dock

Program executable:tpsdock.exe (Malware detected)
Name:The Phone Support Dock
Path:C:\Program Files\the phone support dock\tpsdock.exe
Additional files:
  • isxdl.dll (by Bjørnar Henden) - ISX Download DLL
  • unins000.exe - Setup/Uninstall
  • DockHook.dll
  • ssdasp.exe (by Systweak Inc) - ASP

Program behaviorsBehaviors exhibited

Scheduled Task (Boot/Login)
  • TPSDock.exe is automatically launched at startup through a scheduled task named The Phone Support Dock.
Startup File (All Users Run)
  • TPSDock.exe is loaded in the all users (HKLM) registry as a startup file name 'The Phone Support Dock' which loads as "C:\Program Files\Systweak Support Dock\TPSDock.exe" /autorun.

How do I remove The Phone Support Dock?

You can uninstall The Phone Support Dock from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program The Phone Support Dock, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove The Phone Support Dock.
  4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.

Win 7 (SP1) 57%
Win Vista 1%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 64%
Keep it 36%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 58.72%
Windows 10 33.94%
Windows Vista 4.59%
Windows XP 2.75%
Which OS releases does it run on?
Windows 7 Home Premium 35.19%
Windows 10 Home 13.89%
Windows 7 Ultimate 12.04%
Windows 8.1 11.11%
Windows 7 Professional 8.33%
Windows 8.1 Pro 4.63%

Distribution by countryGeography

56.25% of installs come from the United States
Which countries install it?
  United States 56.25%
  Germany 13.89%
  Netherlands 3.47%
  United Kingdom 2.78%
  Argentina 2.08%
  DZ 2.08%
  Spain 2.08%
  Belgium 1.39%
  France 1.39%
  IQ 1.39%
  Italy 1.39%
  Norway 1.39%
  Austria 0.69%
  Australia 0.69%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 40.00%
Acer 22.50%
Dell 17.50%
ASUS 7.50%
Medion 5.00%
Lenovo 3.75%
Toshiba 2.50%
Intel 1.25%
Common models
HP Pavilion g6 Notebook P... 2.97%
Dell Inspiron 620 1.98%
HP 2000 Notebook PC 1.98%
MEDIONPC MS-7708 1.98%
MEDIONPC MS-7621 1.98%
HP Pavilion g7 Notebook P... 1.98%


user comment
No one has commented yet. Help others learn more about this software, share your comments.