84,488,480 programs installed

Should I remove Swisscom Quick Help?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #26,457
Reach 0.0062%
Lifespan of installation (until removal)
< 139.91 days
786.33 days >
Average installed length: 413.16 days


VersionDistribution 10.57% 0.81% 4.07% 0.81% 12.20% 0.81% 4.88% 1.63% 20.33% 11.38% 1.63% 2.44% 10.57% 4.07% 0.81% 0.81% 5.69%

Other programs by Swisscom (Switzerland) AG

Swisscom Quick Help


Swisscom Quick Help is a software program developed by Swisscom (Switzerland) AG. The most common release is, with over 98% of all installations currently using this version. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 59 files and is usually about 34.48 MB (36,150,034 bytes). The installed file ppt_update.exe is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 91% of users of Swisscom Quick Help come from Switzerland, it is also popular in the United States and Germany.

Program detailsProgram details

Help link: www.swisscom.ch
Installation folder: C:\Program Files\Swisscom
Uninstaller: "C:\ProgramData\{29743D82-2C4D-42EE-B3FB-322806E3E245}\SwisscomQuickHelp_Setup.exe" REMOVE=TRUE MODIFY=FALSE
Estimated size: 34.48 MB

Program filesFiles installed by Swisscom Quick Help

  • SwisscomPPT.exe - Swisscom PC-Pflege Tool (Die PC-Pflege unterstützt Sie dabei, Ihren Computer aufzuräumen und Ihr Internet-Surfvergnügen zu verbessern.)
  • DriverWizard.exe - Swisscom driver wizard (Driver installation & uninstallation utility)
  • DriverWizard64.exe
  • MySwisscomAssistant.exe - My Swisscom Assistant
  • MySwisscomAssistant_Launcher.exe
  • DebugSmp.exe - DebugSmp Application (DebugSmp Debug utility for Sesam)
  • ConfigDialog.exe - ConfigDialog Module (Sesam Configuration Module)
  • SecMIPService.exe - SesamService Module (Sesam Control Service)
  • SwisscomQuickHelp.exe - Swisscom Quick Help
  • UpdateInformation.exe - Swisscom Update
  • WtSmpEvt32.dll - Sesam Filter Driver (Sesam Event Message Library)
  • WtSmpEvt64.dll
  • SmpInstCmd.exe - Sesam install tool (Installation utility)
  • AgentCom.dll - UDM (AgentCom dynamic library)
  • appdebug.dll - DLL add-in for GUI - Debugger & System Tester
  • BlackBoard.dll - Black-Board implementation
  • Core.DLL - Core engine
  • CoreBase.DLL - Base DLL for all service parts
  • CoreCsm.DLL - Core DLL - CSM
  • DashBase.dll - Dashboard base DLL for Service and GUI
  • DashBoardS.exe - Unlimited Data Manager Service
  • DashInstCmd.exe - Dashboard help installation utility
  • DashNetProvider.dll - Dashboard network provider
  • drvuser.dll - Interface to driver
  • EngineStruct.dll - Engine structures implementation DLL
  • GuiDashboard.exe - Command line interface
  • FFAddOnInstall.exe - Swisscom Quick Help - Installer for Mozilla Firefox Addon
  • ppt_update.exe
  • Unregister.exe - Swisscom

Program behaviorsBehaviors exhibited

2 Scheduled Tasks
  • SwisscomQuickHelp.exe is scheduled as a task with the class '{DB3BEA9A-D081-4C24-BA2E-82D28799099E}' (runs on registration).
  • SwisscomPPT.exe is scheduled as a task with the class '{ADC5A77F-B425-4AE0-9381-B174EF521F43}' (runs on registration).
2 Services
  • DashBoardS.exe runs as a service named 'UDM Service' (UDM Service) "Unlimited Data Manager Service".
  • SecMIPService.exe runs as a service named 'Sesam Control Service' (SesamService) "Controls the Sesam Driver and provides the controlling COM interface".
2 Startup Files (All Users Run)
  • MySwisscomAssistant_Launcher.exe is loaded in the all users (HKLM) registry as a startup file name 'My Swisscom Assistant' which loads as C:\Program Files\Swisscom\My Swisscom Assistant\MySwisscomAssistant_Launcher.exe /auto.
  • SwisscomQuickHelp.exe is loaded in the all users (HKLM) registry as a startup file name 'Swisscom Quick Help' which loads as C:\Program Files\Swisscom\Quick Help\SwisscomQuickHelp.exe /auto.
Windows Firewall Allowed Program
  • SwisscomQuickHelp.exe is added as a firewall exception for 'C:\Program Files\Swisscom\Quick Help\SwisscomQuickHelp.exe'.

Program resource utilizationResource utilization averages

Memory:35 MB
21.09 MB average
Total CPU:0.0000761785%
0.031193% average
Kernel CPU:0.00004206%
0.016088% average
User CPU:0.00003412%
0.015104% average
CPU cycles/sec:35,291
8,062,084 average
I/O reads/min:80 Bytes
435.61 KB average
I/O writes/min:2 Bytes
105.02 KB average

How do I remove Swisscom Quick Help?

You can uninstall Swisscom Quick Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Swisscom Quick Help, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Swisscom Quick Help.

Win 7 (SP1) 57%
Win 7 2%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 58.54%
Windows 10 21.14%
Windows XP 10.57%
Windows Vista 9.76%
Which OS releases does it run on?
Windows 7 Home Premium 48.78%
Microsoft Windows XP 10.57%
Windows Vista Home Premiu... 8.94%
Windows 8 Pro 7.32%
Windows 7 Professional 7.32%
Windows 8 4.07%

Distribution by countryGeography

90.57% of installs come from Switzerland
Which countries install it?
  Switzerland 90.57%
  United States 3.77%
  Germany 2.83%
  United Kingdom 1.89%
  Austria 0.94%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 32.00%
Dell 17.33%
Acer 16.00%
Toshiba 16.00%
Sony 4.00%
American Megatrends 4.00%
Medion 4.00%
ASUS 4.00%
Common models
HP Pavilion dv7 Notebook ... 4.72%
HP Pavilion dv6 Notebook ... 4.72%
HP Pavilion g6 Notebook P... 2.83%
ACER Aspire M3641 1.89%
MEDIONPC MS-7616 1.89%
Dell XPS M1530 1.89%


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