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Should I remove Sonera Internet Avustaja?

What percent of users and experts removed it?
9% remove it91% keep it
Overall Sentiment
Very good
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How common is it?
Global Rank #41,131
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Sonera Internet Avustaja


Sonera Internet Avustaja is a software program developed by TeliaSonera Finland Oyj. During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The setup package generally installs about 23 files and is usually about 8.22 MB (8,619,562 bytes). The installed file sprtupdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows XP. While about 88% of users of Sonera Internet Avustaja come from Finland, it is also popular in the United States and United Kingdom.

Program detailsProgram details

URL: www.sonera.fi
Installation folder: C:\Program Files\Sonera\InternetAvustaja\
Uninstaller: "C:\Program Files\Sonera\InternetAvustaja\unins000.exe"
Estimated size: 8.22 MB

Program filesFiles installed by Sonera Internet Avustaja

  • sprtcmd.exe - Sonera Internet Avustaja
  • unins000.exe - Setup/Uninstall
  • sonera_authenticator.exe
  • sprthook.dll (by SupportSoft) - SupportSoft, Inc. sprthook (sprthook)
  • wificfg.exe (by SupportSoft) - SupportSoft, Inc. wificfg (wificfg)
  • bcont.exe
  • bcont_nm.exe
  • libeay32.dll - SSL Module based on 0.9.8b (SSL Module)
  • sdcidle.dll - SupportSoft (Idle DLL)
  • sdckillw.exe - SupportSoft, Inc. sdckillw (sdckillw)
  • sonera_setwlmpwd.exe
  • sprtevent.dll - SupportSoft sprtevent
  • sprtfod.dll - SupportSoft sprtfod (sprtfod)
  • sprtjobmsgs.dll - SupportSoft Scheduler Message DLL (sprtsync)
  • sprtsched.dll - SupportSoft sprtsched (sprtsched)
  • sprtsvc.exe - SupportSoft sprtsvc (SupportSoft Agent Service)
  • sprtsync.dll - SupportSoft SyncManager Sprocket
  • sprttrigger.dll - SupportSoft SupportTriggers Sprocket (sprttrigger)
  • sprtui.dll - SupportSoft sprtui (sprtui)
  • sprtupdate.dll - SupportSoft sprtupdate (sprtupdate)
  • ssClearCache.exe
  • ssleay32.dll
  • tgshell.exe - SupportSoft Software Protection Shell

Program behaviorsBehaviors exhibited

  • sprtsvc.exe runs as a service named 'SupportSoft Sprocket Service (sonera)' (sprtsvc_sonera) "SupportSoft Sprocket Service".
Startup File (All Users Run)
  • sprtcmd.exe is loaded in the all users (HKLM) registry as a startup file name 'Sonera' which loads as "C:\Program Files\Sonera\InternetAvustaja\bin\sprtcmd.exe" /P Sonera.
Windows Firewall Allowed Program
  • wificfg.exe is added as a firewall exception for 'C:\Program Files\O2\bin\wificfg.exe'.

How do I remove Sonera Internet Avustaja?

You can uninstall Sonera Internet Avustaja from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Sonera Internet Avustaja, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Sonera Internet Avustaja.

Win 7 (SP1) 52%
Win 7 4%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 9%
Keep it 91%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 56.52%
Windows XP 19.57%
Windows Vista 15.22%
Windows 10 8.70%
Which OS releases does it run on?
Windows 7 Home Premium 46.67%
Microsoft Windows XP 17.78%
Windows Vista Home Premiu... 13.33%
Windows 7 Ultimate 6.67%
Windows 8.1 4.44%
Windows 10 Home 2.22%

Distribution by countryGeography

87.50% of installs come from Finland
Which countries install it?
  Finland 87.50%
  United States 10.42%
  United Kingdom 2.08%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Acer 41.38%
Hewlett-Packard 31.03%
ASUS 17.24%
Sony 3.45%
Samsung 3.45%
American Megatrends 3.45%
Common models
Sony VGN-BX297XP 3.13%
Samsung R530/R730 3.13%
Packard Bell iXtreme M512... 3.13%
Packard Bell EasyNote TE1... 3.13%
Packard Bell dot s 3.13%


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