84,488,480 programs installed

Should I remove Secure Download Manager?

What percent of users and experts removed it?
52% remove it48% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #6,629
United States Rank #4,921
Reach 0.0665%
Lifespan of installation (until removal)
< 50.86 days
1500.35 days >
Average installed length: 788.32 days


3.0.5 51.91%
3.0.4 1.45%
3.0.3 36.72%
3.0.2 5.11%
3.0.0 4.81%

Secure Download Manager

What is Secure Download Manager?  (from e-academy)

e-academy Inc. technology for securing the delivery of software to users via electronic download. The Secure Download Manager (SDM) marks a major technology milestone in Electronic Software Delivery. The SDM is e-academy’s proprietary software program for managing the secure download of files from WebStores or hosting ...  Read more


Secure Download Manager is a program developed by e-academy. The most used version is 3.0.5, with over 98% of all installations currently using this version. During setup, the program registers itself to launch on boot through a Windows Schedule Task in order to automatically start-up. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The software installer includes 27 files and is usually about 754.5 KB (772,608 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 62% of users of Secure Download Manager come from the United States, it is also popular in France and Germany.

Program detailsProgram details

Installation folder: C:\Program Files\adobe\reader 9.0\resource\linguistics\providers\proximity\11.00
Uninstaller: MsiExec.exe /I{C28422FB-F2CD-427A-ADED-9F281745CDB2}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 754.5 KB
Language: English (United States)

Program filesFiles installed by Secure Download Manager

  • fixitcenter.exe (by Microsoft) - Microsoft® Fix it Center (Microsoft Fix it Center Cllient Application)
  • fixitcenter.mshtml.dll - Assembly imported from type library 'MSHTML'.
  • fixitcenter.resources.dll (by Microsoft) - Microsoft Fix it Center
  • fixitcenter1st.exe - Microsoft Fix it Center Client First User Experience
  • fixitcenter1st.resources.dll
  • lts.dll - Microsoft® Fix it (Microsoft Log Transfer Service library)
  • matsapi.dll - Microsoft Automated Troubleshooting Service Client
  • matseng.dll - Microsoft® Automated Troubleshooting Services (Microsoft Automated Troubleshooting Services Engine)
  • matshost.exe - Microsoft Automated Troubleshooting Services Native Host
  • matsps.dll - Microsoft Automated Troubleshooting Service Proxy
  • matsres.dll - Microsoft Automated Troubleshooting Service Client Resources
  • matsshim.dll - Windows Compatibility DLL for Microsoft ATS
  • matsvc.exe - Microsoft Automated Troubleshooting Service
  • matswiz.exe - Microsoft Automated Troubleshooting Services Wizard
  • microsoft.support.diagnosis.mats.utilities.dll - Microsoft Automated Troubleshooting Service Client Utilities
  • microsoft.web.infrastructure.dll - Microsoft ASP.Net WebPages (Microsoft.Web.Infrastructure)
  • nuget.core.dll - NuGet (NuGet.Core)
  • system.web.helpers.dll - System.Web.Helpers
  • system.web.razor.dll - System.Web.Razor
  • system.web.webpages.administration.dll - System.Web.WebPages.Administration
  • system.web.webpages.deployment.dll - System.Web.WebPages.Deployment
  • system.web.webpages.dll - System.Web.WebPages
  • system.web.webpages.razor.dll - System.Web.WebPages.Razor
  • webconfigca.exe - WebConfigCA
  • webmatrix.data.dll - WebMatrix.Data
  • webmatrix.webdata.dll - WebMatrix.WebData

Program behaviorsBehaviors exhibited

2 Scheduled Tasks
  • fixitcenter.exe is scheduled as a task with the class '{DA3298D5-1A4B-4FA1-87F1-2E4474F4D5D0}' (runs on registration).
  • matsapi.dll is scheduled as a task named 'ReportUpload'.
Scheduled Task (Boot/Login)
  • matsapi.dll is automatically launched at startup through a scheduled task named DataUpload.
  • matsvc.exe runs as a service named 'MatSvc' (MatSvc).
Windows Firewall Allowed Program
  • fixitcenter.exe is added as a firewall exception for 'C:\Programmer\Microsoft Fix it Center\FixitCenter.exe'.

Program resource utilizationResource utilization averages

Memory:24.68 MB
21.09 MB average
Total CPU:0.0388735628%
0.031193% average
Kernel CPU:0.01530224%
0.016088% average
User CPU:0.02357133%
0.015104% average
I/O reads/min:19.18 KB
435.61 KB average
I/O writes/min:279 Bytes
105.02 KB average
Memory:6.28 MB
Total CPU:0.0280014143%
Kernel CPU:0.01633666%
User CPU:0.01166476%
I/O reads/min:85.72 KB
I/O writes/min:12 Bytes

How do I remove Secure Download Manager?

You can uninstall Secure Download Manager from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Secure Download Manager, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Secure Download Manager.

Win 7 (SP1) 83%
Win XP 0%
Windows Service? Yes
(Installs a service)
Uninstall it 52%
Keep it 48%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 86.36%
Windows 10 7.39%
Windows Vista 4.27%
Windows XP 1.98%
Which OS releases does it run on?
Windows 7 Home Premium 55.22%
Windows 7 Professional 22.12%
Windows 7 Ultimate 6.61%
Windows Vista Home Premiu... 3.61%
Windows 10 Home 2.92%
Microsoft Windows XP 1.92%

Distribution by countryGeography

62.10% of installs come from the United States
Which countries install it?
  United States 62.10%
  France 7.24%
  Germany 5.66%
  Canada 3.51%
  United Kingdom 3.00%
  Netherlands 1.70%
  Australia 1.41%
  Belgium 1.07%
  Sweden 1.02%
  Poland 1.02%
  Norway 0.96%
  Spain 0.96%
  Brazil 0.79%
  Italy 0.74%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 27.41%
Dell 22.82%
ASUS 13.30%
Acer 12.84%
Toshiba 8.94%
Samsung 3.67%
Lenovo 3.56%
Intel 1.61%
MSI 0.57%
Common models
HP Pavilion dv6 Notebook ... 11.09%
HP Pavilion dv7 Notebook ... 4.21%
HP Pavilion g6 Notebook P... 3.55%
Dell Inspiron N5110 2.88%
ASUSTeK K53SV 2.44%
HP Pavilion dm4 Notebook ... 2.22%

comments1 comment

user comment
user comment
irritatedconsumerover a year ago
It's stupid bloatware imo. The choice to utilize SDM should be optional, providing a secondary NON-SDM link for the software. Email e-academy and demand that they no longer force more useless software on our devices.