84,488,480 programs installed

Should I remove ResearchSoft Direct Export Helper?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #4,029
United States Rank #4,940
Reach 0.1339%
Lifespan of installation (until removal)
< 26.70 days
787.68 days >
Average installed length: 413.87 days

ResearchSoft Direct Export Helper

What is ResearchSoft Direct Export Helper?

ResearchSoft Direct Export Helper (or Web Export Helper in earlier versions of EndNote). This application identifies the file of references that are being exported from the database, and chooses the appropriate EndNote filter, and imports the references into your library. Some databases are able to export references in a format which can be automatically recognised by EndNote and imported directly into an EndNote library. Your EndNote software includes a helper application called ResearchSoft Direct Export Helper (or Web Export Helper in earlier versions of EndNote).


Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The primary executable is named Risweb32.exe. The setup package generally installs about 5 files and is usually about 752.5 KB (770,556 bytes).

Program detailsProgram details

URL: www.library.uq.edu.au/faqs/endnote/direct_export.html
Installation folder: C:\Program Files\Common Files\Risxtd
Uninstaller: C:\Program Files1\COMMON~1\Risxtd\_UNINST.EXE
Estimated size: 752.5 KB

Program filesFiles installed by ResearchSoft Direct Export Helper

Program executable:Risweb32.exe
Name:ResearchSoft Direct Export Helper
Path:C:\Program Files\Common Files\Risxtd\Risweb32.exe
Additional files:
  • Risweb32.exe (by Thomson Reuters) - ResearchSoft Direct Export Helper
  • Risxtd32.dll (by Thomson Reuters) - RISXTD Support for 32-bit Clients
  • Mfcoleui.dll (by Microsoft) - Microsoft Windows(TM) OLE 2.0 User Interface Support
  • Risxtd16.dll (by ISI ResearchSoft) - RISXTD (RISXTD support for 16 bit clients)

Program behaviorsBehaviors exhibited

Scheduled Task
  • _UNINST.EXE is scheduled as a task with the class '{F71A9918-1861-4EFE-AE94-530BDDE46DD4}' (runs on registration).
  • _UNINST.EXE runs as a service named 'Browser System Enahncer' (671c50b0).
Windows Firewall Allowed Program
  • _UNINST.EXE is added as a firewall exception for 'C:\Program Files1\Yahoo!\MESSEN~1\UNWISE.EXE'.

How do I remove ResearchSoft Direct Export Helper?

You can uninstall ResearchSoft Direct Export Helper from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program ResearchSoft Direct Export Helper, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove ResearchSoft Direct Export Helper.

Win 7 (SP1) 65%
Win Vista 0%
Windows Service? Yes
(Installs a service)
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 70.88%
Windows 10 18.97%
Windows XP 5.26%
Windows Vista 4.88%
Which OS releases does it run on?
Windows 7 Home Premium 35.44%
Windows 7 Professional 15.82%
Windows 7 Ultimate 11.81%
Windows 7 Enterprise 5.45%
Microsoft Windows XP 5.14%
Windows 8.1 4.69%

Distribution by countryGeography

36.37% of installs come from the United States
Which countries install it?
  United States 36.37%
  Australia 9.47%
  Taiwan 5.70%
  Iran 4.93%
  United Kingdom 4.70%
  Germany 3.10%
  Canada 3.03%
  Netherlands 2.73%
  Brazil 2.27%
  Malaysia 2.03%
  France 1.63%
  Portugal 1.47%
  New Zealand 1.40%
  Italy 1.33%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 27.16%
Hewlett-Packard 21.53%
Acer 12.24%
ASUS 12.13%
Toshiba 10.88%
Samsung 6.61%
Lenovo 4.56%
Intel 1.03%
Common models
HP Pavilion dv6 Notebook ... 10.11%
HP Pavilion g6 Notebook P... 3.62%
Dell OptiPlex 990 2.41%
Dell Dell System XPS L5... 2.26%
Dell Inspiron N5010 2.26%
Dell Inspiron N5110 2.11%


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