84,488,480 programs installed

Should I remove Remote assistance tool?

What percent of users and experts removed it?
51% remove it49% keep it
Overall Sentiment
Good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #10,967
United States Rank #5,797
Reach 0.0314%
Lifespan of installation (until removal)
< 1.22 days
36.10 days >
Average installed length: 18.97 days

Versions

VersionDistribution
1.0.0.0 100.00%

Remote assistance tool

Overview

Remote assistance tool is a software program developed by ZoomSupport. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The setup package generally installs about 45 files and is usually about 21.74 MB (22,797,677 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 10 and Windows 7 (SP1). While about 87% of users of Remote assistance tool come from the United States, it is also popular in United Kingdom and Australia.

Program detailsProgram details

Installation folder: C:\Program Files\ZoomSupport\Remote Assistance\
Uninstaller: MsiExec.exe /I{3FFC91AA-8A19-4A60-8737-56854543C60B}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 21.74 MB
Language: English (United States)

Program filesFiles installed by Remote assistance tool

  • RemoteAssistance.Service.exe - RemoteAssistance.Service (Remote Assistance Worker Service)
  • RemoteAssistance.OneClickFixService.exe - Remote Assistance (Remote Assistance One Click Fix Service)
  • RemoteAssistance.DiskCleanerComponent.dll - RATool (RATool DiskCleaner)
  • RemoteAssistance.ElevatedHost.exe - RATool Elevated Host
  • RemoteAssistance.ObjFactory.dll - RATool Object Factory
  • RemoteAssistance.OcfElevator.exe - RATool OcfElevator
  • RemoteAssistance.RegistryCleanerComponent.dll - RATool RegistryCleaner
  • RemoteAssistance.SharedNativeLibrary.dll - PCKeeper SharedNativeLibrary
  • RemoteAssistance.Services.Core.dll - RemoteAssistance.Services.Core
  • RemoteAssistance.WindowsManagmentInfoHelper.dll - WindowsManagmentInfoHelper
  • RemoteAssistance.Shared.dll - RemoteAssistance.Shared
  • ServiceInfrastructure.dll - ServiceInfrastructure
  • LocalizationHelpers.dll - LocalizationHelpers
  • RemoteAssistance.Contracts.dll - Contracts.PCKeeper
  • Contracts.Account.dll - Contracts.Account
  • NativeMethods.dll - NativeMethods (Native Methods)
  • SharedLibrary.dll - SharedLibrary
  • CrashReportSender.exe - PCKeeper (CrashReportSender)
  • RemoteAssistance.Controls.dll - PCKeeper Controls
  • RemoteAssistance.Elevator.exe - Elevator
  • RemoteAssistance.OneClickFixServiceLibrary.dll - One-Click Fix Service Library
  • RemoteAssistance.UtilitiesServiceLibrary.dll - Utilities Service Library
  • RemoteAssistance.exe
  • RemoteAssistance.DiskCleanerComponentPS.dll
  • RemoteAssistance.ObjFactoryPS.dll
  • RemoteAssistance.OneClickFixServicePS.dll
  • RemoteAssistance.RegistryCleanerComponentPS.dll
  • RemoteAssistance.ServicePS.dll
  • RemoteAssistance.SharedNativeLibraryPS.dll

Program behaviorsBehaviors exhibited

2 Services
  • RemoteAssistance.Service.exe runs as a service named 'Remote Assistance Service' (RemoteAssistance.Service) "Remote Assistance's worker service".
  • RemoteAssistance.OneClickFixService.exe runs as a service named 'Remote Assistance Ocf Service' (RemoteAssistance.OneClickFixService) "RemoteAssistance's System Scan support service".

How do I remove Remote assistance tool?

You can uninstall Remote assistance tool from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Remote assistance tool, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Remote assistance tool.
OS VERSIONS
Win 10 85%
Win 7 0%
  
HOW IT RUNS
Windows Service? Yes
(Installs a service)
  
USER ACTIONS
Uninstall it 51%
Keep it 49%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 84.95%
Windows 7 12.62%
Windows Vista 2.43%
Which OS releases does it run on?
Windows 10 Home 68.78%
Windows 7 Home Premium 8.94%
Windows 10 Pro 6.02%
Windows 8.1 5.69%
Windows 8.1 Pro 2.60%
Windows 7 Professional 2.44%

Distribution by countryGeography

86.75% of installs come from the United States
Which countries install it?
  United States 86.75%
  United Kingdom 3.11%
  Australia 2.91%
  Canada 2.31%
  UA 2.31%
  New Zealand 0.50%
  Switzerland 0.30%
  Germany 0.30%
  VI 0.20%
  Belgium 0.10%
  Spain 0.10%
  France 0.10%
  Israel 0.10%
  Malta 0.10%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 42.12%
Dell 28.14%
Toshiba 7.98%
ASUS 7.58%
Acer 7.39%
Lenovo 3.79%
Samsung 1.40%
GIGABYTE 1.00%
Intel 0.60%
Common models
HP 15 Notebook PC 4.27%
ASUS All Series 3.66%
Dell Inspiron 3542 3.35%
Dell Inspiron One 2020 3.35%
HP HP 15 Notebook PC 2.74%
HP HP Notebook 2.44%

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