84,488,480 programs installed

Should I remove NetSupport Manager?

What percent of users and experts removed it?
7% remove it93% keep it
Overall Sentiment
Very good
What do people think about it?
(click star to rate)
How common is it?
Global Rank #15,309
United States Rank #20,628
Reach 0.0180%
Lifespan of installation (until removal)
< 16.46 days
485.43 days >
Average installed length: 255.05 days

Versions

VersionDistribution
NetSupport Manager 9.60 0.28%
NetSupport Manager 9.50 0.56%
NetSupport Manager 9.10 1.69%
NetSupport Manager 9.00 1.41%
NetSupport Manager 8.50 0.56%
NetSupport Manager 10.02 11.02%
NetSupport Manager 10.00 4.80%
12.50.0004 0.28%
12.50.0003 0.56%
12.10.0020 0.56%
12.10.0008 1.13%
12.10.0005 0.85%
12.10.0001 0.28%
12.01.0019 0.56%
12.01.0014 0.28%
12.01.0011 0.85%
12.01.0006 3.67%
12.00.0000 3.95%
11.30.0006 1.41%
11.30.0002 12.99%
11.30.0001 0.56%
11.30.0000 0.28%
11.00.0010 4.80%
11.00.0007 6.50%
11.00.0005 1.41%
11.00.0002 3.11%
11.00.0001 15.82%
11.00.0000 0.85%
10.60.0006 1.69%
10.60.0005 0.28%
10.60.0000 2.26%
10.50.0005 2.26%
10.50.0004 0.28%
10.50.0001 0.56%
10.50.0000 7.63%
10.30.0001 1.41%
10.30.0000 0.56%
10.20.0007 0.85%
10.20.0006 0.28%
10.20.0005 0.85%

Other programs by NetSupport Ltd

NetSupport Manager

What is NetSupport Manager?  (from NetSupport Ltd)

Award winning Remote Control and cross platform PC management software. Featuring unique screen monitoring in realtime of multiple systems, Remote Control, Audio support, PC inventory and diagnostics, PIN connect, GEO locate, file distribution and much more. Seamless Remote control from a Windows PC or Windows Mobile o...  Read more

Overview

NetSupport Manager is a program developed by NetSupport Ltd. The most used version is 11.00.0001, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is pcictlui.exe. The software installer includes 89 files and is usually about 69 MB (72,349,491 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. While about 25% of users of NetSupport Manager come from the United States, it is also popular in Iran and United Kingdom.

Program detailsProgram details

URL: www.netsupportmanager.com
Help link: www.netsupportsoftware.com/support
Installation folder: C:\Program Files\NetSupport\NetSupport Manager\
Uninstaller: MsiExec.exe /X{D4DDABA1-AFF5-4E4D-8EAC-0E4960BF7ACF}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 69 MB
Language: German (Germany)

Program filesFiles installed by NetSupport Manager

Program executable:pcictlui.exe
Name:NetSupport Manager
NetSupport Control
Path:C:\Program Files\netsupport manager\pcictlui.exe
MD5:c61da30407d6c5847b640ac5d8fcde20
Additional files:
  • AudioCapture.dll - NetSupport Manager (NetSupport Audio Capture)
  • checkdvd.exe - NetSupport CheckDVD helper
  • clhook4.dll - Client Video Hook
  • client32.exe - NetSupport Client Application
  • Client32Provider.dll - NetSupport Credential Provider
  • CryptPak.dll - NetSupport CryptPak
  • DBI.EXE - NetSupport dbi
  • gdihook5.dll - PCI GDIHOOK5 Display Driver
  • HTCTL32.DLL - NetSupport HTTP Transport
  • injlib.dll - NetSupport injlib
  • instcfg.exe - Silent Install Configuration Utility
  • IPBR32.DLL - NetSupport IPX Bridge
  • IPCTL32.DLL - NetSupport IPX Transport
  • keyshow.exe - NetSupport keyshow
  • keyshowhook.dll - NetSupport keyshowhook
  • KeyShowHook64.dll
  • NBBR32.DLL - NetSupport NetBIOS Bridge
  • Nbctl32.dll - NetSupport NetBIOS Transport
  • NBCTLA0.DLL
  • NBCTLA1.DLL
  • NBCTLA2.DLL
  • NBCTLA3.DLL
  • NBCTLA4.DLL
  • NBCTLA5.DLL
  • NBCTLA6.DLL
  • NBCTLA7.DLL
  • NSClient32UI.exe - NetSupport Client UI
  • nskbfltr.sys - NSL Keyboard Filter Driver
  • nsmexec.exe - NetSupport nsmexec
  • nsmres.dll - NetSupport nsmres
  • PCIAX.DLL - PCI ActiveX Control
  • pcicapi.dll - NetSupport pcicapi
  • pcicfgui.exe - NetSupport Client Configurator
  • pcicfgui_client.exe
  • PCICHEK.DLL - NetSupport pcichek
  • PCICL32.DLL - NetSupport Client DLL
  • pciconn.exe - NetSupport pciconn
  • pcictl.dll - NetSupport Control DLL
  • pcideply.exe - NetSupport Deploy
  • pcigina.dll - NetSupport pcigina
  • PCIHOOKS.DLL - NetSupport pcihooks
  • PCIhtmlgen.dll - NetSupport Inventory Gen
  • PCIinv.dll - NetSupport Inventory
  • PCILIC.EXE - NetSupport License Program
  • PCIMON.DLL - NetSupport pcimon
  • pcimonhook.dll - NetSupport pcimonhook
  • PCIRES.dll - NetSupport pcires
  • pcirisvr.exe - NetSupport pcirisvr
  • pcirisvrhelper.exe - NetSupport pcirisvrhelper
  • PCIShellExt.dll - NetSupport Shell Extension
  • PCIVIDEO.EXE - NetSupport Video Player
  • pcivideovi.exe
  • remcmdstub.exe - NetSupport Remote Command Prompt Stub
  • supporttool.exe - NetSupport Support Tool
  • TCBR32.DLL - NetSupport TCP Bridge
  • TCCTL32.DLL - NetSupport TCP Transport
  • vpro.dll - vPro Dynamic Link Library
  • Win7Taskbar.dll - NetSupport Windows 7 Library
  • VolumeControlWVI.DLL - NetSupport School (NetSupport Volume Control)
  • VolumeControlWXP.DLL

Program behaviorsBehaviors exhibited

Service
  • client32.exe runs as a service named 'Client32' (Client32).
3 Windows Firewall Allowed Programs
  • PCICTLUI.EXE is added as a firewall exception for 'C:\Program Files\NetSupport Manager\PCICTLUI.EXE'.
  • client32.exe is added as a firewall exception for 'C:\Program Files\NetSupport\NetSupport Manager\client32.exe'.
  • pcideply.exe is added as a firewall exception for 'C:\Program Files\NetSupport\NetSupport Manager\pcideply.exe'.

Program resource utilizationResource utilization averages

client32.exe
Memory:7.98 MB
21.09 MB average
Total CPU:0.0002762767%
0.031193% average
Kernel CPU:0.00010361%
0.016088% average
User CPU:0.00017267%
0.015104% average

How do I remove NetSupport Manager?

You can uninstall NetSupport Manager from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program NetSupport Manager, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove NetSupport Manager.
OS VERSIONS
Win 7 (SP1) 55%
Win Server 2003 1%
  
HOW IT RUNS
Windows Service? Yes
(Installs a service)
  
USER ACTIONS
Uninstall it 7%
Keep it 93%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 61.58%
Windows 10 18.08%
Windows XP 17.51%
Windows Vista 2.26%
Windows Server 2003 0.56%
Which OS releases does it run on?
Windows 7 Professional 31.82%
Windows 7 Ultimate 18.18%
Microsoft Windows XP 17.05%
Windows 7 Enterprise 7.39%
Windows 10 Pro 4.55%
Windows 7 Home Premium 3.98%

Distribution by countryGeography

25.13% of installs come from the United States
Which countries install it?
  United States 25.13%
  Iran 8.81%
  United Kingdom 8.29%
  Germany 6.22%
  Thailand 5.70%
  Italy 4.15%
  Turkey 3.63%
  Egypt 2.85%
  Netherlands 2.07%
  Brazil 2.07%
  Indonesia 2.07%
  France 1.81%
  India 1.81%
  Spain 1.55%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 32.85%
Hewlett-Packard 23.67%
GIGABYTE 10.14%
Acer 8.70%
Intel 7.73%
ASUS 5.31%
Lenovo 3.86%
Toshiba 2.42%
Samsung 1.45%
American Megatrends 1.45%
Sahara 1.45%
Compaq 0.97%
Common models
Dell OptiPlex 990 3.03%
Dell OptiPlex 755 3.03%
Dell OptiPlex 9020 2.27%
Dell OptiPlex 7010 2.27%
HP Compaq Elite 8300 SFF 2.27%
HP Pro 3500 Series 2.27%

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