84,488,480 programs installed

Should I remove McAfee Desktop Chat Support?

What percent of users and experts removed it?
56% remove it44% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
United States Rank #39,365
Reach 0.0011%
Lifespan of installation (until removal)
< 14.33 days
422.66 days >
Average installed length: 222.07 days


VersionDistribution 100.00%

McAfee Desktop Chat Support


McAfee Desktop Chat Support is a software program developed by Sutherland Global Services. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named mcafeechatsupport.exe. The setup package generally installs about 9 files and is usually about 19.33 MB (20,273,872 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows 10. While about 81% of users of McAfee Desktop Chat Support come from the United States, it is also popular in United Kingdom and France.

Program detailsProgram details

Displayed publisher: Sutherland Global Services Inc
Help link: www.mywebsite.com
Installation folder: C:\Program Files\McAfee Desktop Chat Support
Uninstaller: "C:\ProgramData\{F0DAA802-57EC-48B0-BF59-F7A3A5346A3C}\McAfeeChatSupport.exe" REMOVE=TRUE MODIFY=FALSE
Estimated size: 19.33 MB

Program filesFiles installed by McAfee Desktop Chat Support

Program executable:mcafeechatsupport.exe
Additional files:
  • ScanBy.dll
  • McAfeeTMTechChat.exe - McAfee Desktop Chat Support
  • MFETMTechChat.exe
  • McAfeeDesktopChatSvc.exe
  • McAfeeTechChatStart.exe
  • wget.exe
  • sqlite3.dll (by SQLite Development Team) - SQLite (SQLite is a software library that implements a self-contained, serverless, zero-configuration, transactional SQL database engine.)
  • TechMateUpgrade.exe
  • wmact.exe

Program behaviorsBehaviors exhibited

Scheduled Task
  • wmact.exe is scheduled as a task named 'ChatSupportwmact'.
2 Services
  • McAfeeDesktopChatSvc.exe runs as a service named 'McAfeeDesktopChatSupport' (McAfeeDesktopChatService).
  • McAfeeTechChatStart.exe runs as a service named 'McAfeeDesktopChatSupport' (DesktopChatSvc).

How do I remove McAfee Desktop Chat Support?

You can uninstall McAfee Desktop Chat Support from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program McAfee Desktop Chat Support, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove McAfee Desktop Chat Support.

Win 7 (SP1) 52%
Win Vista (SP2) 10%
Windows Service? Yes
(Installs a service)
Uninstall it 56%
Keep it 44%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 52.38%
Windows 10 38.10%
Windows Vista 9.52%
Which OS releases does it run on?
Windows 7 Home Premium 42.86%
Windows 10 Home 23.81%
Windows 8.1 14.29%
Windows Vista Home Premiu... 9.52%
Windows 7 Professional 9.52%

Distribution by countryGeography

80.65% of installs come from the United States
Which countries install it?
  United States 80.65%
  United Kingdom 12.90%
  France 3.23%
  Canada 3.23%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Dell 55.56%
Hewlett-Packard 27.78%
Toshiba 5.56%
Gateway 5.56%
Acer 5.56%
Common models
Dell Inspiron 530 10.00%
Dell Inspiron 3543 5.00%
Dell Inspiron 2350 5.00%
Dell Inspiron 1545 5.00%
Compaq-Presario BM412AA-A... 5.00%
Acer Aspire X3400 5.00%


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