84,488,480 programs installed

Should I remove LiveSupport?

What percent of users and experts removed it?
66% remove it34% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #6,585
United States Rank #11,544
Reach 0.0671%
Lifespan of installation (until removal)
< 14.44 days
425.88 days >
Average installed length: 223.77 days


VersionDistribution 55.63% 26.91% 7.48%
1.2.2 2.27%
1.2.1 2.12%
1.2.0 2.95%
1.1.9 2.65%

Other programs by PC Utilities Software Limited


What is LiveSupport?

Charges the user hundreds of dollars to provide remote technical support. LiveSupport is typically bundled by the company's 'PC Optimization' software including OptimizerPro, Driver Pro or another PC Utilities product. It will add a little icon as a toolbar and deskband, a picture of a support representative in the bottom of the screen or attached to the Window in focus. When the user clicks on this icon it will pop-up a Window to call a technical support phone number or to run a 'System Check'.

About  (from PC Utilities Software Limited)

Our Certified Trained Technicians are standing by waiting to assist you resolve all of your PC issues, being both Hardware and Software related. Troubleshooting network related issues like sharing, configuration, port forwarding etc., Set up Internet connections, firewall, and security software, Support for a new net...  Read more


The most used version is, with over 98% of all installations currently using this version. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The main program executable is livesupport.exe. A vast majority of those who have this installed end up removing it just after a couple weeks. The software installer includes 4 files and is usually about 2.26 MB (2,374,857 bytes).
  • Starts automatically
  • Installed as part of a co-bundle
  • Many experts agree, if you don't use it you should remove it!
LiveSupport has been found to be bundled with 3rd party software. If you have not purposefully installed this, you should be safe uninstalling it.

Program detailsProgram details

URL: www.pcutilitiespro.com/livesupport.php
Installation folder: C:\Program Files\LiveSupport\
Uninstaller: "C:\Program Files\LiveSupport\unins000.exe"
Estimated size: 2.26 MB

Program filesFiles installed by LiveSupport

Program executable:livesupport.exe
Path:C:\Program Files\livesupport\livesupport.exe
Additional files:
  • LiveSupport_deskband_x32.dll - LiveSupport (LiveSupport Toolbar)
  • LiveSupport_deskband_x64.dll
  • unins000.exe - Setup/Uninstall

Program behaviorsBehaviors exhibited

Startup File (User Run)
  • LiveSupport.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'LiveSupport' and executes as "C:\Program Files\LiveSupport\LiveSupport.exe" /noshow /log.
Windows Firewall Allowed Program
  • LiveSupport.exe is added as a firewall exception for 'C:\Program Files\LiveSupport\LiveSupport.exe'.

How do I remove LiveSupport?

You can uninstall LiveSupport from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program LiveSupport, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove LiveSupport.
  4. If for some reason uninstallation fails, please install Microsoft's uninstall fixer utility which will help fix problems with programs that can't be uninstalled at support.microsoft.com.

Win 7 (SP1) 53%
Win 7 0%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 66%
Keep it 34%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 64.32%
Windows 10 29.40%
Windows XP 3.70%
Windows Vista 2.57%
Which OS releases does it run on?
Windows 7 Ultimate 24.13%
Windows 7 Home Premium 22.39%
Windows 7 Professional 12.18%
Windows 8.1 8.70%
Windows 8 4.92%
Windows 8.1 Pro 4.08%

Distribution by countryGeography

21.10% of installs come from the United States
Which countries install it?
  United States 21.10%
  Brazil 5.18%
  Indonesia 3.30%
  France 3.15%
  India 2.78%
  Italy 2.78%
  Mexico 2.55%
  Saudi Arabia 2.55%
  MA 2.40%
  Netherlands 2.10%
  Germany 2.10%
  Canada 2.03%
  Romania 1.73%
  United Kingdom 1.73%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 27.58%
Acer 17.72%
Dell 16.20%
ASUS 11.38%
Toshiba 9.51%
Samsung 5.63%
Lenovo 5.40%
Intel 2.11%
Medion 0.70%
Common models
HP Pavilion g6 Notebook P... 8.45%
HP Pavilion dv6 Notebook ... 3.66%
Dell Inspiron 3521 3.10%
TOSHIBA Satellite C660 2.82%
HP 2000 Notebook PC 2.82%
ASUS All Series 2.25%


user comment
No one has commented yet. Help others learn more about this software, share your comments.