84,488,480 programs installed

Should I remove Knowhow Cloud?

What percent of users and experts removed it?
22% remove it78% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
Global Rank #10,092
United States Rank #41,807
Reach 0.0362%
Lifespan of installation (until removal)
< 14.86 days
438.50 days >
Average installed length: 230.40 days


VersionDistribution 0.14% 0.28% 0.14% 1.00% 0.14% 0.14% 3.13% 3.56% 0.14% 12.96% 1.85% 0.43%
2.0.6 66.38%
2.0.5 5.13%
2.0.4 0.85%
2.0.3 1.57%
2.0.2 1.85%
2.0.0 0.28%

Knowhow Cloud

Remove Knowhow Cloud
Powered by Reason Antivirus

What is Knowhow Cloud?

Remote tech-support software.

About  (from DSG Retail Limited)

Knowhow is the new face of technology service and support – we want you to be able to enjoy your new product for years to come. You can find Knowhow at Currys and PC World ready to offer friendly help and advice, we’ll be there to deliver and install your new TV, washing machine or fridge freezer. We’re at the end of t...  Read more


Knowhow Cloud is a program developed by DSG Retail Limited. The most used version is 2.0.6, with over 98% of all installations currently using this version. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. When installed, it will add a context menu handler to the Windows shell in order to provide quick access to the program. The software installer includes 21 files and is usually about 12.13 MB (12,721,661 bytes). In comparison to the total number of users, most PCs are running the OS Windows 10 as well as Windows 7 (SP1). While about 90% of users of Knowhow Cloud come from United Kingdom, it is also popular in the United States and Ireland.

Program detailsProgram details

URL: www.knowhow.com/cloud
Help link: www.knowhow.com/uk/support/cloud-support.aspx?country=uk
Installation folder: C:\Program Files\Knowhow Cloud\
Uninstaller: MsiExec.exe /X{C25D865F-15A6-4D36-8E23-E8DF1CD9FB46}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 12.13 MB
Language: English (United Kingdom)

Program filesFiles installed by Knowhow Cloud

  • KnowhowCloud.exe - Knowhow Cloud (Knowhow Cloud Desktop Client)
  • Xceed.Wpf.Toolkit.dll (by Xceed Software) - Xceed Extended WPF Toolkit
  • CBFSNet.dll (by EldoS) - Callback File System (TM) (Callback File System .NET API)
  • libeay32.dll (by The OpenSSL Project, http://www.openssl.org/) - The OpenSSL Toolkit (OpenSSL Shared Library)
  • ssleay32.dll (by The OpenSSL Project, http://www.openssl.org/)
  • isxdl.dll (by Bjørnar Henden) - ISX Download DLL (Download DLL)
  • VSSService.exe - VSSService
  • Extensions.dll (by Livedrive Internet Ltd) - Livedrive (Explorer extensions for Livedrive)

Program behaviorsBehaviors exhibited

Context Menu Handler
  • Extensions.dll added to Windows Explorer under the name 'LivedriveContextMenu' with a class of {FE586301-FDF9-40F4-AD3A-9DB11C40FF27}.
  • VSSService.exe runs as a service named 'Livedrive VSS Service' (LivedriveVSSService).
Startup File (User Run)
  • KnowhowCloud.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'KnowhowCloud' and executes as "C:\Program Files\Knowhow Cloud\KnowhowCloud.exe".

How do I remove Knowhow Cloud?

Quickly and completely remove Knowhow Cloud from your computer by downloading Reason's ‘Should I Remove It?’ (click the button below).
Or, you can uninstall Knowhow Cloud from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Knowhow Cloud, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Knowhow Cloud.

Win 10 76%
Win Vista (SP1) 0%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 22%
Keep it 78%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 76.21%
Windows 7 20.80%
Windows Vista 2.28%
Windows XP 0.71%
Which OS releases does it run on?
Windows 8.1 39.32%
Windows 10 Home 26.64%
Windows 7 Home Premium 16.10%
Windows 8 4.56%
Windows 7 Professional 3.13%
Windows 10 Pro 2.14%

Distribution by countryGeography

90.46% of installs come from United Kingdom
Which countries install it?
  United Kingdom 90.46%
  United States 3.23%
  Ireland 2.94%
  France 0.88%
  Italy 0.29%
  Australia 0.29%
  NG 0.29%
  MU 0.15%
  Netherlands 0.15%
  IS 0.15%
  Saudi Arabia 0.15%
  Singapore 0.15%
  United Arab Emirates 0.15%
  CY 0.15%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 46.15%
Acer 18.86%
Toshiba 9.34%
Lenovo 9.16%
ASUS 6.78%
Dell 4.40%
Samsung 4.03%
Sony 0.55%
Common models
HP Pavilion 15 Notebook P... 16.71%
HP Pavilion g6 Notebook P... 5.25%
HP 15 Notebook PC 3.82%
Acer Aspire E5-571 2.86%
HP HP Pavilion Notebook 1.91%


user comment
No one has commented yet. Help others learn more about this software, share your comments.