84,488,480 programs installed

Should I remove IBM My Help?

What percent of users and experts removed it?
12% remove it88% keep it
Overall Sentiment
What do people think about it?
(click star to rate)
How common is it?
United States Rank #36,294
Reach 0.0012%


1.11.8 8.70%
1.10.13 4.35%
1.10.12 4.35%
1.9.11 4.35%
1.9.10 4.35%
1.9.8 4.35%
1.9.6 4.35%
1.8.14 4.35%
1.7.8 39.13%
1.6.4 4.35%
1.4.69 4.35%
1.4.33 8.70%
1.4.21 4.35%

Other programs by IBM

IBM My Help


IBM My Help is a software program developed by IBM. The most common release is 1.7.8, with over 98% of all installations currently using this version. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The primary executable is named MyHelp.exe. The setup package generally installs about 4 files and is usually about 2.4 MB (2,514,079 bytes). Relative to the overall usage of users who have this installed on their PCs, most are running Windows 7 (SP1) and Windows XP. While about 94% of users of IBM My Help come from the United States, it is also popular in Italy and Japan.

Program detailsProgram details

URL: www.ibm.com/account/us/en
Installation folder: C:\Program Files\IBM\My Help
Uninstaller: "C:\Program Files\InstallShield Installation Information\{DFF415AC-3883-4338-9365-DDCB74A0CFBA}\setup.exe" -runfromtemp -l0x0409 -removeonly
Estimated size: 2.4 MB
Language: English (United States)

Program filesFiles installed by IBM My Help

Program executable:MyHelp.exe
Path:C:\Program Files\IBM\My Help\MyHelp.exe
  • MyHelp.exe

Program behaviorsBehaviors exhibited

Scheduled Task
  • MyHelp.exe is scheduled as a task named 'MH_Rem_1' (runs monthly on Wednesdays at 11:55 AM).

How do I remove IBM My Help?

You can uninstall IBM My Help from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program IBM My Help, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove IBM My Help.

Win 7 (SP1) 70%
Win 10 4%
Uninstall it 12%
Keep it 88%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 69.57%
Windows XP 26.09%
Windows 10 4.35%
Which OS releases does it run on?
Windows 7 Professional 77.78%
Windows 10 Pro 5.56%
Windows 7 Ultimate 5.56%
Windows 7 Home Premium 5.56%
Microsoft Windows XP 5.56%

Distribution by countryGeography

93.55% of installs come from the United States
Which countries install it?
  United States 93.55%
  Italy 3.23%
  Japan 3.23%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Lenovo 95.65%
ASUS 4.35%
Common models
LENOVO 2537P91 50.00%
LENOVO 2330A17 5.56%
LENOVO 4061AG3 5.56%
LENOVO 3626RZ4 5.56%
LENOVO 24491D1 5.56%
ASUSTeK UX31E 5.56%

About IBM

International Business Machines (IBM) manufactures computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
Publisher URL: www.ibm.com


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