84,488,480 programs installed

Should I remove Heroes & Generals?

What percent of users and experts removed it?
3% remove it97% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #2,503
United States Rank #2,425
Reach 0.2483%
Lifespan of installation (until removal)
< 11.00 days
324.44 days >
Average installed length: 170.47 days


VersionDistribution 0.80% 17.07% 0.61% 3.88% 0.12% 0.14% 0.06%

Other programs by Reto-Moto

Heroes & Generals

What is Heroes & Generals?

Heroes & Generals is a combined first-person shooter and strategy video game in a World War II setting and is a team based first-person-shooter, but it ties into a persistent game world.

About  (from Reto-Moto)

Fight to become a war hero or rise through the ranks to command the armies of nations – Your actions can turn the tide of a persistent online war being fought by thousands of players.


The most common release is, with over 22% of all installations currently using this version. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Manually stopping the service has been seen to cause the program to stop functing properly. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software is designed to connect to the Internet and adds a Windows Firewall exception in order to do so without being interfered with. The primary executable is named HeroesAndGeneralsDesktop.exe. The setup package generally installs about 92 files and is usually about 35.98 MB (37,724,663 bytes).

Program detailsProgram details

URL: \heroesandgenerals.com
Help link: \support.heroesandgenerals.com
Installation folder: C:\Program Files\heroes & generals
Uninstaller: C:\Program Files\Heroes & Generals\Uninstall.exe
Estimated size: 35.98 MB

Program filesFiles installed by Heroes & Generals

Program executable:HeroesAndGeneralsDesktop.exe
Path:C:\Program Files\Steam\steamapps\common\Heroes & Generals\HeroesAndGeneralsDesktop.exe
Additional files:
  • hngdesktoplauncher.exe - Heroes & Generals live (Heroes & Generals Desktop launcher)
  • hngservice.exe - Heroes & Generals service
  • hngsteamlauncher.exe - Heroes & Generals Steam updater
  • hngsync.exe - Heroes & Generals updater
  • npretoxlive.dll - Heroes & Generals browser plugin
  • npretoxlive-
  • retox.ocx
  • Uninstall.exe

Program behaviorsBehaviors exhibited

2 Google Chrome Plugins
  • retox.ocx is loaded in the Google Chrome web browser as 'npretoxlive-'.
  • npretoxlive.dll is loaded in the Google Chrome web browser as 'npretoxlive.dll'.
3 Mozilla Plugins
  • retox.ocx is loaded into Mozilla Firefox under the product name 'Heroes & Generals downloader/updater' with a plugin key of '@live.heroesandgenerals.com/npretox' for all users of the PC.
  • npretoxlive.dll is loaded into Mozilla Firefox under the product name 'Heroes & Generals downloader/updater' with a plugin key of '@live.heroesandgenerals.com/npretox' for all users of the PC.
  • npretoxlive- is loaded into Mozilla Firefox under the product name 'Heroes & Generals downloader/updater' with a plugin key of '@live.heroesandgenerals.com/npretox' for all users of the PC.
  • hngservice.exe runs as a service named 'Heroes & Generals Service' (HnGService) "Heroes & Generals, updater and anti cheat, if service is disabled the game will cease to function.".
Windows Firewall Allowed Program
  • hngsteamlauncher.exe is added as a firewall exception for 'C:\Program Files\Steam\SteamApps\common\Heroes & Generals\hngsteamlauncher.exe'.

How do I remove Heroes & Generals?

You can uninstall Heroes & Generals from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8/10: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Heroes & Generals, click it, and then do one of the following:
    • Windows Vista/7/8/10: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Heroes & Generals.

How do I reset my web browser?

If your web browser homepage and search settings have been modfied by Heroes & Generals you can restore them to their previous default settings.
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome

Win 10 55%
Win XP 0%
Windows Service? Yes
(Installs a service)
Uninstall it 3%
Keep it 97%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 54.61%
Windows 7 44.22%
Windows Vista 0.86%
Windows XP 0.31%
Which OS releases does it run on?
Windows 7 Home Premium 22.62%
Windows 8.1 18.95%
Windows 10 Home 16.07%
Windows 7 Ultimate 13.79%
Windows 10 Pro 7.18%
Windows 7 Professional 6.71%

Distribution by countryGeography

49.12% of installs come from the United States
Which countries install it?
  United States 49.12%
  United Kingdom 7.97%
  Germany 4.74%
  Canada 3.90%
  France 3.38%
  Australia 2.94%
  Netherlands 2.61%
  Sweden 2.44%
  DK 1.89%
  Italy 1.66%
  Norway 1.38%
  Belgium 1.20%
  Brazil 1.08%
  Poland 1.02%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 22.17%
Acer 16.66%
ASUS 15.37%
Dell 12.84%
Lenovo 6.68%
Alienware 4.95%
Toshiba 4.51%
MSI 2.74%
Samsung 2.01%
Medion 1.25%
Intel 0.97%
Common models
ASUS All Series 16.79%
MSI MS-7821 3.23%
HP Pavilion 15 Notebook P... 2.71%
MSI MS-7693 2.64%
HP Pavilion g6 Notebook P... 2.57%
Gigabyte GA-78LMT-USB3 2.49%


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