84,488,480 programs installed

Should I remove HP Sure Connect?

What percent of users and experts removed it?
1% remove it99% keep it
Overall Sentiment
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #2,313
United States Rank #1,300
Reach 0.2789%
Installation trends (last 30 days)
Lifespan of installation (until removal)
< 6.49 days
191.51 days >
Average installed length: 100.62 days


VersionDistribution 0.63% 4.26% 0.63% 3.29% 2.35% 0.17% 60.68% 4.35% 14.88% 7.27% 1.50%

HP Sure Connect

Remove HP Sure Connect
Powered by Reason Antivirus


HP Sure Connect is a program developed by HP. The most used version is, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The main program executable is hpcommrecovery.exe. The software installer includes 6 files and is usually about 1.27 MB (1,329,732 bytes). In comparison to the total number of users, most PCs are running the OS Windows 10 as well as Windows 7 (SP1). While about 78% of users of HP Sure Connect come from the United States, it is also popular in Italy and United Kingdom.

Program detailsProgram details

URL: www.hp.com
Installation folder: C:\Program Files\hpcommrecovery
Uninstaller: "C:\Program Files\InstallShield Installation Information\{6468C4A5-E47E-405F-B675-A70A70983EA6}\setup.exe" -runfromtemp -l0x0409 -removeonly
Estimated size: 1.27 MB
Language: English (United States)

Program filesFiles installed by HP Sure Connect

Program executable:hpcommrecovery.exe
Path:C:\Program Files\hpcommrecovery\hpcommrecovery.exe
Additional files:
  • HPCommDevControl.dll (by Hewlett-Packard Company) - HPCommDevControl
  • LoadBalance.dll (by Hewlett-Packard Company) - LoadBalance
  • WiFiLib.dll - WiFiLib
  • metadata-10.5-1.0.json

Program behaviorsBehaviors exhibited

  • HPCommRecovery.exe runs as a service named 'HP Comm Recovery' (HP Comm Recover) "Check and recover devices".

How do I remove HP Sure Connect?

Quickly and completely remove HP Sure Connect from your computer by downloading Reason's ‘Should I Remove It?’ (click the button below).
Or, you can uninstall HP Sure Connect from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program HP Sure Connect, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove HP Sure Connect.

Win 10 100%
Win 7 (SP1) 0%
Windows Service? Yes
(Installs a service)
Uninstall it 1%
Keep it 99%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 10 99.85%
Windows 7 0.15%
Which OS releases does it run on?
Windows 10 Home 87.19%
Windows 10 Pro 6.63%
Windows 10 Home Single La... 5.76%
Windows 7 Professional 0.11%
Windows 10 Enterprise 0.06%
Windows 10 Home Insider P... 0.06%

Distribution by countryGeography

77.70% of installs come from the United States
Which countries install it?
  United States 77.70%
  Italy 5.34%
  United Kingdom 4.45%
  France 2.44%
  Germany 1.85%
  Spain 1.47%
  Netherlands 1.44%
  Singapore 0.76%
  Canada 0.69%
  Australia 0.44%
  Sweden 0.41%
  Norway 0.37%
  Switzerland 0.36%
  Belgium 0.30%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 99.93%
Intel 0.02%
Dell 0.02%
Acer 0.02%
ASUS 0.02%
Common models
HP HP Notebook 23.78%
HP HP Pavilion Notebook 8.87%
HP HP Stream Laptop 14-ax... 8.70%
HP HP Laptop 15-bs0xx 5.83%
HP HP Laptop 15-bw0xx 3.62%
HP HP Stream Laptop 11-y0... 3.28%


user comment
No one has commented yet. Help others learn more about this software, share your comments.