82,399,351 programs installed

Should I remove Desktop Support Tools?

What percent of users and experts removed it?
1% remove it99% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
Global Rank #23,102
United States Rank #11,043
Reach 0.0092%
Lifespan of installation (until removal)
< 169.13 days
944.39 days >
Average installed length: 496.20 days

Other programs by Time Warner Cable

Desktop Support Tools


Desktop Support Tools is a program developed by Time Warner Cable. Upon installation, it defines an auto-start registry entry which allows the program run on each boot for the user which installed it. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. A scheduled task is added to Windows Task Scheduler in order to launch the program at various scheduled times (the schedule varies depending on the version). The software installer includes 24 files and is usually about 5.98 MB (6,271,629 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 8. The distribution of this has mostly been seen in the United States.

Program detailsProgram details

URL: www.timewarnercable.com
Installation folder: C:\Program Files\Common Files\SupportSoft\bin\
Uninstaller: "C:\Program Files\Common Files\SupportSoft\bin\unins000.exe"
Estimated size: 5.98 MB

Program filesFiles installed by Desktop Support Tools

  • vnchooks.dll (by SupportSoft) - AT&T Research Labs Cambridge - VNCHooks (VNC hooks DLL for Win32)
  • bcont.exe (by SupportSoft) - SupportSoft Container
  • sdcnetcheck.dll - sdcnetcheck Module
  • sprtlisten.exe - sprtlisten Module
  • sprtctlln.dll - sprtctlln Module
  • tgctlcm.dll - tgctlcm Module
  • tgctlsr.dll - tgctlsr Module
  • ssrc.exe - ssrc Module
  • avmanagerunified.dll (by OPSWAT)
  • fwmanager.dll (by OPSWAT)
  • msvcp60.dll (by Microsoft) - Microsoft (R) Visual C++ (Microsoft (R) C++ Runtime Library)
  • opswatavcommon.dll
  • sprtctlbr.dll - sprtctlbr Module
  • sprtctlsec.dll - SupportSoft End Point Security Control (sprtctlsec Module)
  • sprtctlwmi.dll - sprtctlwmi Module
  • sprthelper.exe - sprthelper Module
  • ssctledit.dll - ssctledit Module
  • ssmail.dll - ssmail Module
  • tgctlpw.dll - tgctlpw Module
  • tgctlsi.dll - tgctlsi Module
  • tgctlss.dll - tgctlss Module
  • tglib.dll - tglib Module
  • unins000.exe - Setup/Uninstall
  • vzntdclient.dll (by Verizon Internet Solutions) - Verizon Online DSL Connection Manager Interface (VZNTDClient)

Program behaviorsBehaviors exhibited

Scheduled Task
  • bcont.exe is scheduled as a task with the class '{A8681846-02AE-4796-9D05-47533620DEC9}' (runs on registration).
  • ssrc.exe runs as a service named 'SupportSoft RemoteAssist' (SupportSoft RemoteAssist).
Startup File (User Run)
  • bcont.exe is loaded in the current user (HKCU) registry as an auto-starting executable named 'Desktop Software' and executes as "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden.

Program resource utilizationResource utilization averages

Memory:4.16 MB
21.09 MB average
Total CPU:0.0002274634%
0.031193% average
Kernel CPU:0.00012015%
0.016088% average
User CPU:0.00010731%
0.015104% average
CPU cycles/sec:126,473
8,062,084 average
I/O reads/min:303.59 KB
435.61 KB average

How do I remove Desktop Support Tools?

Quickly and completely remove Desktop Support Tools from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Desktop Support Tools from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Desktop Support Tools, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Desktop Support Tools.

Win 7 (SP1) 64%
Win 7 1%
Auto-starting? Yes
(Found in the run registry)
Uninstall it 1%
Keep it 99%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 64.62%
Windows 8 18.46%
Windows Vista 13.08%
Windows XP 3.85%
Which OS releases does it run on?
Windows 7 Home Premium 49.61%
Windows 7 Professional 11.63%
Windows 8.1 11.63%
Windows Vista Home Premiu... 10.85%
Microsoft Windows XP 3.88%
Windows 8 3.88%

Distribution by countryGeography

100.00% of installs come from the United States
Which countries install it?
  United States 100.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 40.91%
Dell 31.82%
Acer 7.27%
Toshiba 6.36%
Intel 2.73%
Gateway 2.73%
ASUS 1.82%
Lenovo 1.82%
Samsung 1.82%
Common models
HP Pavilion dv7 Notebook ... 2.68%
Dell Inspiron 537s 2.68%
Dell Dell DV051 1.79%
Dell Inspiron 3520 1.79%
Dell Inspiron 530s 1.79%
HP-Pavilion NC689AA-ABA s... 1.79%


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