84,285,534 programs installed

Should I remove Customer Service Agent Monitor?

What percent of users and experts removed it?
1% remove it99% keep it
Overall Sentiment
Very good
What do people think about it?
Be the first to rate (click star to rate)
How common is it?
United States Rank #35,210
Reach 0.0009%


3.0.0 100.00%

Typically installed together

Other programs by My Computer Works

Customer Service Agent Monitor


Customer Service Agent Monitor is a program developed by My Computer Works. Upon installation and setup, it defines an auto-start registry entry which makes this program run on each Windows boot for all user logins. It adds a background controller service that is set to automatically run. Delaying the start of this service is possible through the service manager. The software installer includes 17 files and is usually about 5.99 MB (6,279,605 bytes). In comparison to the total number of users, most PCs are running the OS Windows 7 (SP1) as well as Windows 10. The distribution of this has mostly been seen in the United States.

Program detailsProgram details

URL: www.mycomputerworks.com
Installation folder: C:\Program Files\Remote Support\Customer Service\
Uninstaller: MsiExec.exe /X{AAEDF3E4-3C52-4E7D-AB91-0BA08B7481E4}
(The Windows Installer is used for the installation, maintenance, and removal.)
Estimated size: 5.99 MB
Language: English (United States)

Program filesFiles installed by Customer Service Agent Monitor

  • CustomerServiceAgent.Core.dll - Cusotmer Service Agent (Customer Service Agent Shared Repository)
  • CustomerServiceAgent.exe - ServiceAgent (Customer Service Agent)
  • CustomerServiceAgentEntities.dll
  • CustomerServiceAgentMonitor.exe
  • CustomerServiceAgentMonitor.Service.exe
  • Download.dll - Mcw.Download (Mcw Download)
  • log4net.dll (by The Apache Software Foundation) - log4net (log4net for .NET Framework 2.0)
  • Log4NetExtensions.dll - Log4Net Extensions (Log4NetExtensions)
  • Mcw.Security.Core.dll - Security (Mcw.Security)
  • Mcw.Services.dll - Mcw.Services and support tools (Mcw.Services)
  • MonitorExec.dll
  • SecurityUtils.dll
  • ServiceRequest.dll
  • myuninst.exe (by NirSoft) - MyUninstaller
  • ObjectUtils.dll - ObjectUtils
  • CustomerServiceAgentDomain.dll
  • CustomerServiceAgentRepository.dll

Program behaviorsBehaviors exhibited

  • CustomerServiceAgentMonitor.Service.exe runs as a service named 'Customer Service Agent Monitor' (Customer Service Agent Monitor) "My Computer Works Customer Service Agent Monitor Service".
Startup File (All Users Run)
  • CustomerServiceAgent.exe is loaded in the all users (HKLM) registry as a startup file name 'CustomerServiceAgent' which loads as C:\Program Files\Remote Support\Customer Service\Agent\CustomerServiceAgent.exe /hide.

How do I remove Customer Service Agent Monitor?

Quickly and completely remove Customer Service Agent Monitor from your computer by downloading "Should I Remove It?", its 100% FREE and installs in seconds (click the button below).
Or, you can uninstall Customer Service Agent Monitor from your computer by using the Add/Remove Program feature in the Window's Control Panel.
  1. On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
    • Windows Vista/7/8: Click Uninstall a Program.
    • Windows XP: Click Add or Remove Programs.
  2. When you find the program Customer Service Agent Monitor, click it, and then do one of the following:
    • Windows Vista/7/8: Click Uninstall.
    • Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
  3. Follow the prompts. A progress bar shows you how long it will take to remove Customer Service Agent Monitor.

Win 7 (SP1) 67%
Win Vista (SP2) 6%
Automatically starts? Yes
(Found in the run registry)
Uninstall it 1%
Keep it 99%

Windows OS versionsWindows

Which Windows OS versions does it run on?
Windows 7 66.67%
Windows 10 27.78%
Windows Vista 5.56%
Which OS releases does it run on?
Windows 7 Home Premium 52.94%
Windows 10 Home 17.65%
Windows 7 Professional 11.76%
Windows 8.1 11.76%
Windows Vista Home Premiu... 5.88%

Distribution by countryGeography

100.00% of installs come from the United States
Which countries install it?
  United States 100.00%

OEM distributionPC manufacturers

What PC manufacturers (OEMs) have it installed?
Hewlett-Packard 31.25%
Dell 25.00%
Acer 18.75%
ASUS 12.50%
Toshiba 12.50%
Common models
TOSHIBA Satellite L675D 6.25%
TOSHIBA Satellite L505D 6.25%
TOSHIBA Satellite C655 6.25%
Hewlett-Packard p7-1228 6.25%
HP Pavilion g7 Notebook P... 6.25%
HP Pavilion dv6 Notebook ... 6.25%


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